{"id":1333188,"url":"https://alion.io/job/hilton-reservations-supervisor","title":"Reservations Supervisor","company":{"id":449836,"name":"Hilton","domain":"hilton.com","url":"https://alion.io/company/hilton-3","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":100,"open_postings":127,"ghost_share":0,"stale_share":0.031,"repost_share":0.024,"time_to_fill_p50_days":2,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Jeddah, Saudi Arabia"],"countries":["SA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":17500,"max_usd":46000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2447},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-27T06:39:18Z","employer_posted_date":"2026-09-27","last_verified_at":"2026-10-01T09:00:18Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"The Reservations Supervisor Executive is responsible for supervising all reservation activities, ensuring efficient booking processes, maintaining inventory accuracy, and supporting revenue optimization strategies. The role works closely with Front Office, Sales, Revenue Management, and other departments to ensure seamless guest experiences and achievement of hotel occupancy and revenue targets.\n Supervise daily reservations operations and ensure compliance with hotel standards.\nManage room bookings received through phone, email, online channels, and travel agents.\nMonitor room availability, occupancy levels, and booking trends.\nEnsure accurate entry and maintenance of reservation records in the Property Management System (PMS).\nAssist in implementing revenue management strategies to maximize room sales and profitability.\nHandle guest inquiries, special requests, and reservation-related complaints professionally.\nCoordinate with Front Office, Sales, Revenue, and Housekeeping departments regarding guest arrivals and special arrangements.\nReview group reservations and ensure all details are properly managed.\nTrain, guide, and support reservation agents to maintain service excellence.\nPrepare daily, weekly, and monthly reservation reports for management review.\nEnsure adherence to hotel policies, procedures, and brand standards.\nMonitor reservation performance and recommend process improvements.\n Bachelor's degree in hospitality management, Business Administration, or a related field.\nMinimum 2-4 years of experience in Reservations or Front Office operations within the hospitality industry.\nPrevious supervisory experience is preferred.\nStrong knowledge of Property Management Systems (Pep).\nGood understanding of revenue management principles.\nExcellent communication and customer service skills.\nStrong organizational and problem-solving abilities.\nProficiency in Microsoft Office applications.\nAbility to work under pressure and manage multiple priorities.\nFluency in English; additional languages are an advantage.","description_format":"text","description_chars":2042,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-27T13:22:02Z"}],"liveness":{"score":21,"band":"cold","label":"Long shot","p_open":1,"p_active":0.457,"p_room":0.45,"age_days":3,"expected_fill_days":2,"reasons":["conf:7","wave","velocity","win:tail","comp:junior,brand"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/hilton-reservations-supervisor","json_url":"https://alion.io/job/hilton-reservations-supervisor.json","meta":{"generated_at":"2026-10-01T11:01:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2338,"day_limit":5000,"remaining_today":2662,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}