{"id":3238485,"url":"https://alion.io/job/hilton-spa-therapist-2","title":"Spa Therapist","company":{"id":449836,"name":"Hilton","domain":"hilton.com","url":"https://alion.io/company/hilton-3","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":87,"open_postings":416,"ghost_share":0,"stale_share":0.726,"repost_share":0.005,"time_to_fill_p50_days":3,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":27000,"max_usd":37000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":43},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-22T09:57:33Z","employer_posted_date":"2026-07-22","last_verified_at":"2026-10-28T21:44:50Z","board_verified":true,"closed_at":null,"days_open":98,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":97},"description":"Waldorf Astoria London - Admiralty Arch is seeking a Spa Therapistto join the pre-opening team for this highly anticipated new luxury hotel opening later this year.\nThis is a unique opportunity for an experienced luxury hotelier to join the founding team and help shape the guest experience at this landmark hotel.\nLocated at the end of The Mall opposite Buckingham Palace, Waldorf Astoria London - Admiralty Arch will feature 100 elegant rooms and suites and 17,500 sqft of private residences. The hotel will open with two signature restaurants - Coreus by Clare Smyth and Café Boulud by Daniel Boulud - bringing together two of the world’s most celebrated Michelin-starred chefs. Guests will also enjoy a world-class spa, state-of-the-art fitness facilities, and a collection of grand event spaces, including a ballroom for up to 320 guests.\nWaldorf Astoria Hotels & Resorts is Hilton’s flagship luxury brand, known for its timeless elegance, iconic properties, and sincerely elevated service that delivers bespoke, once-in-a-lifetime experiences in the world’s most sought-after destinations.\nWELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2026\nProudly voted by our Team Members\nA World of Rewards\nCompetitive salary + service charge \nComplimentary, nourishing meals provided while on duty\n\nExceptional development programmes, designed to support and accelerate your growth at every stage\n\nOpportunities to make a meaningful impact through our industry-leading Corporate Responsibility initiatives\n\nTeam Member Travel Programme, offering exclusive discounted stays and 50% off food & beverage\n\nHigh street savings through Perks at Work\n\n28 days’ holiday, including bank holidays, rising to 33 days with length of service\n\nWe are looking for hospitality professionals who are passionate about delivering an exceptional fives star guest experience, consistently upholding the worldclass service standards recognised by Forbes.\nHere's what you'll do during a typical day:\nAs a Spa Therapist, you will deliver a bespoke and expertly curated spa journey for each guest. This includes, but is not limited to, body and facial therapies, massage services, home-care consultation, and guided orientation of spa and wellness facilities. You will uphold the highest standards of safety, hygiene, and guest satisfaction, ensuring all services are delivered in accordance with Hilton luxury brand standards and ultra-luxury expectations.\nAs a Spa Therapist, you are responsible for performing the following tasks to the highest standards:\nParticipate in all required Waldorf Astoria Spa and brand training programmes\nMaintain impeccable standards of cleanliness, hygiene, and presentation across all spa and wellness areas\nProactively report maintenance and safety concerns to the Spa Manager\nProvide receptionist and operational duties as required\nMaintain comprehensive knowledge of current and upcoming hotel, spa, and wellness offerings\nOperate within departmental budget parameters, maximising revenue opportunities while controlling costs\nDeliver seamless, courteous, and efficient guest service from arrival through departure\nManage spa reservations with precision, including confirmations, amendments, and cancellations\nUpsell spa services and retail products in a refined, guest-centric manner\nAccurately process billing and posting for all spa and retail transactions, reporting discrepancies as required\nConfidently and elegantly explain spa treatments, packages, and wellness experiences to guests\nWelcome and farewell all guests and colleagues in strict adherence to brand and Forbes standards\nPreserve the pristine condition and elevated ambience of locker rooms, lounges, relaxation areas, and restrooms\nEnsure steam rooms, saunas, preparation rooms, and fitness areas are consistently clean and guest-ready\nMaintain and replenish water, beverages, and wellness refreshment stations\nProvide personalised fitness orientation and support, including personal training sessions when required\nOversee fitness centre upkeep, coordinating equipment maintenance and updates with the Spa Manager and Engineering team \nEnsure all audio-visual and wellness technology is well-maintained and operational\nDeliver tailored wellness and fitness facility tours, providing intuitive, personalised guest engagement\nWhat are we looking for?\nA Spa Therapist within Hilton’s luxury portfolio operates with an unwavering commitment to guest satisfaction and collaborative teamwork. To succeed in this role, you will demonstrate the following competencies and behaviours:\nA service-driven mindset aligned with luxury hospitality and Five-Star service culture\nAbility to read, interpret, and apply safety regulations, operational manuals, and procedural guidelines\nProven experience within hospitality, wellness, or customer-focused environments\nStrong proficiency in spoken and written English, enabling clear and professional guest communication\nConfidence communicating with individuals and groups in a polished, professional manner\nSound judgement and problem-solving skills within structured operational settings\nA minimum of one year’s experience in a spa, wellness, or hospitality environment\n\nIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:\nPrevious experience within a luxury hotel spa is highly desirable.\n What It Takes to Make the Stay\n At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:\n A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.","description_format":"text","description_chars":5893,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Wellness"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-25T14:06:31Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.109,"p_room":0.28,"age_days":97,"expected_fill_days":3,"reasons":["conf:0","stale_co","wave","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/hilton-spa-therapist-2","json_url":"https://alion.io/job/hilton-spa-therapist-2.json","meta":{"generated_at":"2026-10-28T23:35:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32314,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":449836},"rest":"https://alion.io/mcp/rest/get_company?id=449836"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhilton-spa-therapist-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhilton-spa-therapist-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhilton-spa-therapist-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hilton-spa-therapist-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhilton-spa-therapist-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3238485}},{"tool":"search_jobs","arguments":{"company":"hilton.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3238485},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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