{"id":1521776,"url":"https://alion.io/job/hilton-switchboard-operator-part-time","title":"Switchboard Operator- Part-time","company":{"id":449836,"name":"Hilton","domain":"hilton.com","url":"https://alion.io/company/hilton-3","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":100,"open_postings":133,"ghost_share":0,"stale_share":0.045,"repost_share":0.03,"time_to_fill_p50_days":2,"computed_at":"2026-10-03T05:45:00Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":13,"max":null,"currency":"GBP","period":"hour","gross":null,"usd_annual":34000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-09-30T08:19:54Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-04T01:39:07Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Exceptional Hospitality Starts with You\nPicture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Switchboard Operator at Hilton London Metropole, you’re not just handling incoming telephone calls - you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.\nHow We'll Help You Thrive\nAt Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with a wide range of perks and benefits, including:\nCompetitive pay - £13.79 per hour with opportunities to grow your career with Hilton.\nIncredible travel perks - Enjoy discounted hotel stays through our Go Hilton travel programme, with room rates as low as $40 USD per night at participating hotels worldwide.\nFood and beverage discounts - Receive 50% off food and beverage at participating outlets.\nFree meals on duty - Helping you stay energised throughout your shift.\nGenerous holiday allowance - Enjoy 28 days' holiday including bank holidays, increasing with service.\n Own a piece of Hilton - Through our Employee Stock Purchase Programme (ESPP), eligible Team Members can invest in Hilton shares at a 15% discount.\nPension scheme - Supporting you as you plan for the future.\nHigh street discounts - Access a range of exclusive savings through Perks at Work.\n Mental health resources - Through our Care for All hub, Team Members have access to wellbeing resources, alongside free counselling and support through our Employee Assistance Programme (EAP).\nCrisis Concierge - In times of loss, our Crisis Concierge offers a single, compassionate point of contact for practical support and emotional care.\nCareer development opportunities - Grow with Hilton through learning and development programmes designed to support your personal and professional growth.\n\n*Benefits availability may vary depending on Team Member location and terms and conditions of employment.\nHere's what you'll do during a typical day:\nWork part-time hours: This position is offered on a 20-hour-per week contract\nProvide exceptional phone support: Bring an upbeat and friendly attitude to all guest calls, responding promptly and professionally to inquiries and requests\nMaintain relevant knowledge: Stay up to date on hotel services, amenities, and operations\nSupport emergency response: Relay accurate, detailed information to appropriate teams during emergency situations\nLeverage communication tools: Use PBX system, computer applications, and other technology to support daily operations\nWhat It Takes to Make the Stay\n At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:\n A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.","description_format":"text","description_chars":3238,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-30T12:09:20Z"}],"visa":[],"liveness":{"score":28,"band":"fade","label":"Fading","p_open":1,"p_active":0.509,"p_room":0.55,"age_days":2,"expected_fill_days":2,"reasons":["conf:1","velocity","win:tail","comp:brand"],"computed_at":"2026-10-03T05:45:00Z"},"pay":{"stated_usd_annual":34000,"is_top_pay":false},"html_url":"https://alion.io/job/hilton-switchboard-operator-part-time","json_url":"https://alion.io/job/hilton-switchboard-operator-part-time.json","meta":{"generated_at":"2026-10-04T02:53:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4397,"day_limit":5000,"remaining_today":603,"minute_limit":60,"resets_at":"2026-10-05T00:00:00Z"}}}