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When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will be responsible for answering guest phone calls, responding to inquiries, and providing information about hotel services and amenities. As an Operator, you’re not just handling incoming telephone calls - you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.\n Here’s what you’ll do during a typical day:\nGuest Call Handling: Answer and manage guest calls, provide hotel and local information, and handle requests efficiently.\nService & Communication: Respond to inquiries with professionalism and courtesy, ensuring a positive guest experience. Communicate clearly and resolve concerns promptly.\nCoordination & Follow-Up: Relay guest requests to relevant departments and ensure timely follow-up. 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