{"id":4284927,"url":"https://alion.io/job/hims-hers-it-operations-engineer","title":"IT Operations Engineer","company":{"id":6261,"name":"Hims & Hers","domain":"hims.com","url":"https://alion.io/company/hims","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":91,"open_postings":10,"ghost_share":0,"stale_share":0.3,"repost_share":0.1,"time_to_fill_p50_days":47,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mesa, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":90000,"max":115000,"currency":"USD","period":"year","gross":null,"usd_annual":115000},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"HIPAA","optional":false},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-11-12T19:50:37Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-13T21:29:50Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve.\nHims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.\nAbout the Role:\nJoin our team at Hims and Hers Health, Inc. (Hims & Hers) as an IT Operations Engineer. We’re a groundbreaking multi-specialty telehealth platform, revolutionizing healthcare accessibility. With a focus on developing and providing hardware and software support, as well as security and communication throughout the facility. Your role directly impacts how we connect consumers to licensed healthcare professionals, making better health easily attainable. You should be a forward-thinking, innovative individual driven to identify updated tactics to traditional and/or complex problems. This role is onsite at our Gilbert or Mesa, Arizona, Pharmacy and will report to the Director of Technology Operations.\nYou Will:\nCommunicate well and work closely with the management team to ensure the needs of the facility are met\n\nUphold a customer-first approach to IT and interface daily with employees\n\nEnsure the stability, integrity, and efficient operation of in-house information systems that support core organizational functions at Hims and Hers Health\n\nMaintain essential IT operations, including operating systems, security tools, email systems, laptops, software, and hardware related to operations\n\nImplement security policies and procedures to keep our systems and employees safe\n\nEvaluate system security in compliance with SOX and HIPAA\n\nWork with cross-functional partners to find efficiencies and execute improvements to our internal systems\n\nBuild and maintain SOPs, best practices, hardening documentation, and other internal reference documentation\n\nFollow standards and best practices set in place by Security and Engineering leadership\n\nAssist with the development of Disaster Recovery playbooks and operational implementation\n\nPerform technological audits (config and best practices) on a scheduled annual cadence\n\nProactively evaluate and implement security measures specific to Hims and Hers Health, safeguarding sensitive data and ensuring compliance\n\nExcellence in cross-functional collaboration with multiple technical and non-technical teams and departments\n\nAbility to clearly communicate with any organizational unit\n\nParticipate in on-call rotations, reflecting our commitment to patient well-being\n\nPerforms other duties as assigned\n\nYou Have:\nBachelor’s degree in Computer Science, Information Systems or relevant work experience (preferred but not required)\n\n4-6 years of IT experience\n\nExperience operating successfully within a high-growth and fast-paced environment is required\n\nExpert in proposing, implementing, configuring, and testing solutions to complex business-critical problems\n\nExperience with label printer and scanning technology (Zebra, Sato Etc.)\n\nExperience with user-centric customer support, including strong technical knowledge of Mac OS X and Windows\n\nFamiliarity with Cisco Meraki, Cisco Catalyst (security appliances, managed switches, wireless access points, and cameras)\n\nFamiliarity with server environment, installing, configuring, and operating\n\nExcellent communication skills, both verbal and written\n\nStrong creative and analytical thinking with close attention to detail\n\nUp to 25% travel may be required as needed to our sites across the United States\n\nOur Benefits (there are more but here are some highlights):\nCompetitive salary & equity compensation for full-time roles\n\nUnlimited PTO, company holidays, and quarterly mental health days\n\nComprehensive health benefits including medical, dental & vision, and parental leave\n\nEmployee Stock Purchase Program (ESPP)\n\n401k benefits with employer matching contribution\n\nOffsite team retreats\n\nWe are committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging. If you're excited about this role, we encourage you to apply-even if you're not sure if your background or experience is a perfect match.\nHims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws.\nIt is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.\nHims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at  and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address.\nTo learn more about how we collect, use, retain, and disclose Personal Information, please visit our Global Candidate Privacy Statement.","description_format":"text","description_chars":6095,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Parental leave","Unlimited PTO"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Telemedicine & Virtual Care","Pharmacies"],"lifecycle":[{"event":"open","at":"2026-11-13T21:29:50Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 26 · green card filings: 6","filings_12m":26,"filings_prev_12m":18,"green_card_filings_12m":6,"median_offered_wage_usd":155000,"route":null,"cap_exempt":false,"checked_at":"2026-11-12T07:36:15+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":47,"reasons":["conf:2","win:early","comp:brand"],"computed_at":"2026-11-14T00:00:22Z"},"pay":{"stated_usd_annual":115000,"is_top_pay":true},"html_url":"https://alion.io/job/hims-hers-it-operations-engineer","json_url":"https://alion.io/job/hims-hers-it-operations-engineer.json","meta":{"generated_at":"2026-11-14T00:00:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6261},"rest":"https://alion.io/mcp/rest/get_company?id=6261"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhims-hers-it-operations-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhims-hers-it-operations-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhims-hers-it-operations-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hims-hers-it-operations-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhims-hers-it-operations-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4284927}},{"tool":"search_jobs","arguments":{"company":"hims.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4284927},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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