{"id":1927491,"url":"https://alion.io/job/hims-hers-it-support-specialist-ii","title":"IT Support Specialist II","company":{"id":6261,"name":"Hims & Hers","domain":"hims.com","url":"https://alion.io/company/hims","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":88,"open_postings":4,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":48,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Menlo Park, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":100000,"max":120000,"currency":"USD","period":"year","gross":null,"usd_annual":120000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Dropbox","optional":false},{"name":"Google Workspace","optional":false},{"name":"Slack","optional":false}],"status":"live","first_seen_at":"2026-10-05T19:01:07Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-20T10:38:08Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve.\nHims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.\nLocation: Remote, with occasional in-person requirements in Palo Alto, CA (Ideally based in NorCal)\nAbout the Role:\nWe are seeking a mid-level IT Support Specialist II (Tier 2) to provide hardware, software, and onboarding support across the company. This role serves as the primary escalation point for Tier 1 support, resolving the more complex technical issues that Tier 1 can't resolve, while also offering day-to-day guidance and mentorship to the broader support team. You'll work across a range of enterprise platforms and device management systems, helping ensure a seamless, secure, and productive technology experience for the organization. This role is ideal for someone who thrives in a fast-paced environment, takes ownership of problems until they're solved, and is always looking for ways to improve how the team operates.\nYou Will:\nProvide timely, high-quality technical support to end users across Microsoft, Apple, Atlassian, and Google enterprise environments\n\nHandle complex technical issues escalated from Tier 1 support, serving as a subject-matter resource for more advanced troubleshooting\n\nTroubleshoot and resolve issues related to conferencing, collaboration, and communication tools (Zoom, Google Workspace, Slack, Dropbox, and similar cloud-based applications)\n\nManage and maintain devices using MDM solutions such as JAMF and Intune, including creating and enforcing policies through tools like Automox\n\nImplement and maintain endpoint security best practices to protect company devices and data\n\nPrioritize and manage a queue of support requests with a strong sense of urgency, ensuring timely completion of projects and tickets\n\nMaintain a high standard of attention to detail, quality, and confidentiality across all support interactions and documentation\n\nWork independently with minimal supervision, exercising sound judgment on when to escalate\n\nProactively identify gaps or inefficiencies in existing IT processes and recommend improvements that elevate the team's standards\n\nOccasionally travel to or work from our Palo Alto office to support in-person needs, events, or equipment setups\n\nYou Have:\nProven experience in an IT support or helpdesk role (3-5 years preferred)\n\nExperience resolving complex technical issues beyond the scope of Tier 1 support\n\nFamiliarity with Microsoft, Apple, Atlassian, and Google products in an enterprise environment\n\nWorking knowledge of conferencing, collaboration, and communication software, including Zoom, Google Apps, Slack, Dropbox, and other cloud-based applications\n\nKnowledge of proper endpoint security management and protection practices on devices\n\nExperience with MDM management solutions (JAMF or Intune) and policy creation using tools like Automox is highly preferred\n\nA strong sense of urgency and commitment to completing projects and resolving issues in a timely manner\n\nExcellent attention to detail and a commitment to quality and confidentiality\n\nThe ability to work independently with little direct supervision\n\nA proactive mindset; you notice opportunities to improve processes and aren't afraid to suggest or drive changes\n\nWillingness and ability to travel occasionally to Palo Alto for in-person work\n\nOur Benefits (there are more but here are some highlights):\nCompetitive salary & equity compensation for full-time roles\n\nUnlimited PTO, company holidays, and quarterly mental health days\n\nComprehensive health benefits including medical, dental & vision, and parental leave\n\nEmployee Stock Purchase Program (ESPP)\n\n401k benefits with employer matching contribution\n\nOffsite team retreats\n\nWe are committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging. If you're excited about this role, we encourage you to apply-even if you're not sure if your background or experience is a perfect match.\nHims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws.\nIt is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.\nHims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at  and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address.\nTo learn more about how we collect, use, retain, and disclose Personal Information, please visit our Global Candidate Privacy Statement.","description_format":"text","description_chars":6071,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Parental leave","Unlimited PTO"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Menlo Park","iso":null,"kind":"city"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Telemedicine & Virtual Care","Pharmacies"],"lifecycle":[{"event":"open","at":"2026-10-05T20:34:56Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 26 · green card filings: 6","filings_12m":26,"filings_prev_12m":18,"green_card_filings_12m":6,"median_offered_wage_usd":155000,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":14,"expected_fill_days":48,"reasons":["conf:0","velocity","win:early","comp:brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":{"stated_usd_annual":120000,"is_top_pay":true},"html_url":"https://alion.io/job/hims-hers-it-support-specialist-ii","json_url":"https://alion.io/job/hims-hers-it-support-specialist-ii.json","meta":{"generated_at":"2026-10-20T13:54:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15506,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6261},"rest":"https://alion.io/mcp/rest/get_company?id=6261"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhims-hers-it-support-specialist-ii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhims-hers-it-support-specialist-ii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhims-hers-it-support-specialist-ii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hims-hers-it-support-specialist-ii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhims-hers-it-support-specialist-ii"}]}