{"id":1756001,"url":"https://alion.io/job/hindmanagement-front-office-manager","title":"Front Office Manager","company":{"id":678872,"name":"Hindmanagement","domain":"hindmanagement.com","url":"https://alion.io/company/hindmanagement","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Christchurch, New Zealand"],"countries":["NZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":19000,"max_usd":35000,"period":"year","method":null,"sample_n":1065},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-02T00:00:00Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-13T03:31:07Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"About The Role - Te mahi\nWe are looking for a Front Office Manager to lead our Front Office team and ensure we provide excellent customer service.\nIn order to succeed as a Front Office Manager, you should be observant and have the ability to think critically and efficiently. You should be a skilled communicator with excellent problem solving, observation, and interpersonal skills.\nThe Front Office Manager is responsible for the Front Office operations and guest satisfaction as well as for the financial results of the department with a focus on controlling the expenses and ensuring maximum room revenues are achieved. Should have an excellent level of commercial awareness and can build and maintain relationships with internal and external guests. Also responsible for highlighting short/medium/long-term issues to the Operations Manager and helping formulate solutions.\nThis full-time permanent role based at Novotel Christchurch Airport.\nResponsibilities:\nManage Front Office Operations including rostering and maintaining the most cost effective manner \nEvaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement \nOperate within departmental budgets through effective stock and cost controls and well managed schedules \nSet departmental targets and objectives, work schedules, budgets, and policies and procedures \nAssist Front Desk during busy check in and check out to ensure guests are receiving the best possible services \nResponsible for the implementation of Emergency Evacuation Procedures and ensuring the team is adequately trained to handle emergencies \nHave knowledge of hotel and guest room facilities/services and ensure reservations/front office are equally knowledgeable. \nEnsure special handling of repeats and VIP guests. \nAny other reasonable request as required by Hotel Management \nMonitor the appearance, standards and performance of the Front Office team with an emphasis on training and teamwork \nEnsure team members have an up-to-date knowledge of all room categories and amenities \nEnsure staffing levels cover business demands \nRecruit, manage, train and develop the Front Office team \nComply with the Sale and Supply of Alcohol Act 2012 and amendments, Smoke Free Environments Act 1990 and the Gambling Act 2003 - New Zealand Legislation \nComply with the terms and conditions of the premises liquor and gaming licence/s \nEnsure all staff are aware of their obligations pursuant to the Sale and Supply of Alcohol Act 2012 and the company’s liquor licence is not jeopardised-this includes patron conduct and intoxication \nResponsible and accountable for the service delivery, quality and achievement of the Front Office objectives ensuring a superior Novotel guest experience and compliance with quality and operational standards. Promotes the desired work culture around the Accor Values and Principles. \nCover all areas of staff shortages in your department where no other staff member is available and undertake the necessary work, which may involve extended hours during busy times. \nRegular liaison with Maintenance ensuring maintenance requests are completed quickly focusing on guest needs as a priority \nPromote open and effective communication systems throughout the hotel \nBe pro-active in controlling costs being fully aware of forecasted business and targeted profitability whilst maintaining standards. \nCreate strong connections with our guests using the Accor principles \nEncourage guest loyalty through delivering on the hotel’s loyalty programme promises, ALL Accor & ALL Accor Plus Explorer \nContinuously review Guest Feedback through the Accor portal and respond where appropriate \nRequirements\nAbout you | Ko koe tēnei\nNZQF Diploma, or at least three years of relevant experience (ANZSCO Skill Level 2)\nExceptional communication and interpersonal skills\nWillingness to work during peak hours, including weekends and holidays\nEffectively delegate responsibilities and maximize resources.\nProven ability in leading a team\nA high level of organisation, time management and problem-solving skills\nQualifications appropriate to the role: Hotel, Hospitality, or Event Management Diploma \nNZQF Diploma, or at least three years of relevant experience (ANZSCO Skill Level 2) \nPrevious experience to include: Minimum 3 years of senior-level experience in Reservation Management , Minimum 3 years’ experience as a Duty Manager or above in Front Office Operations \nBenefits\nWe are all valued | He kura te tangata\nDiscounts at our hotels, restaurants and spas across our network\nStaff, family and friends rates at our hotels\nMeals on duty\nStaff Carparking\nExcellent reward & recognition events\nService and anniversary gifts and benefits\nWellbeing programme including Health insurance discounts\nWho We Are - Ko Wai Mātou\nHere at Novotel Christchurch Airport, we have one passion, you! We care, we do the right thing and we work together. As a Novotel team member, you will demonstrate these values with your day-to-day actions, however great or small.\nNovotel Christchurch Airport is part of the Accor Hotels franchise and Hind Management Group. Hind Management operates award-winning hotels, restaurants, bars and spas across New Zealand. Manaakitanga is at the heart of everything we do, guiding our commitment to exceptional hospitality, sustainability, and caring for our people and planet.\nWe believe 'We Are all Valued - He Kura te Tangata', and our success is a direct reflection of our people and our company culture. Awarded ‘ Inclusive Workplace’ at the 2026 Diversity Awards, our people love coming to work every day and we think you will too!\nNau mai, haere mai, tauti mai!\nAt Accor and Hind Management, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of diverse backgrounds, including disabled and neurodivergent candidates. Should you require assistance or support and are unable to apply online due to an access need, contact our office (+64) 99051727 or email our Talent Acquisition Team at . We will aim to respond within 48 hours Monday to Friday 9am - 5pm.\nE manawanui ana tātou - We care\nKa mahi tahi tātou - We work together\nKa whai tātou i te tika - We do the right thing\n He kura te tangata - We are all valued","description_format":"text","description_chars":6324,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-03T10:48:28Z"}],"visa":[],"liveness":{"score":72,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.801,"p_room":0.9,"age_days":10,"expected_fill_days":26,"reasons":["conf:1","win:mid"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/hindmanagement-front-office-manager","json_url":"https://alion.io/job/hindmanagement-front-office-manager.json","meta":{"generated_at":"2026-10-13T03:36:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5695,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":678872},"rest":"https://alion.io/mcp/rest/get_company?id=678872"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhindmanagement-front-office-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhindmanagement-front-office-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhindmanagement-front-office-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hindmanagement-front-office-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhindmanagement-front-office-manager"}]}