{"id":1201630,"url":"https://alion.io/job/hindmanagement-guest-service-agent","title":"Guest Service Agent","company":{"id":678872,"name":"Hindmanagement","domain":"hindmanagement.com","url":"https://alion.io/company/hindmanagement","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Queenstown, New Zealand"],"countries":["NZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":26,"max":27,"currency":"NZD","period":"hour","gross":null,"usd_annual":30000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-24T21:11:33Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-15T20:18:37Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"The Role | Te mahi\nThis position of Guest Service Agent requires a hospitality professional with a level head, professionalism, and the ability to make our guests welcome with exceptional service.\nThis role is full time (30 hours guaranteed per week), shifts will range from early, late and night shifts across a 24-hour period, 7 days a week, you may be required to complete some overnight shifts, this has an additional wage allowance.\nFrom checking guests in/out, assisting with baggage, to dealing with guest queries and complaints, this varied position will require exceptional communication skills and the ability to think on your feet. You will be confident in your decision-making and have a strong focus on Health and Safety.\nThis is a Full time role (Minimum 30 hours per week) based at Sudima Queenstown Five Mile Hotel and the rate is $26 to $27 per hour.\nResponsibilities | Ngā haepapa\nAssist Front Desk during busy check in and check out to ensure guests are receiving the best possible services. \nGreeting and welcoming visitors, and directing them to the appropriate person \nArranging and recording details of appointments \nAnswering inquiries and providing information on the goods, services and activities of the organisation \nAnswering, connecting and transferring telephone calls \nReceiving and resolving complaints from clients and the public \nReceiving and distributing correspondence, facsimile messages and deliveries \nMaintaining the reception area \nMay perform other clerical tasks such as word processing, data entry, filing, mail despatch and photocopying \nAdvising on and arranging reservations and accommodation \nRecord all luggage stored in an orderly manner \nMust be updated on the knowledge of all room categories and amenities \nix small maintenance issues in the rooms Responsible for the Front Office operations and guest satisfaction of the departments \nAssist with guest enquiries \nEnsure guest messages, dry cleaning are delivered in a timely manner. \nAssist other departments in the successful operation of the business with a key focus on: guest service, guest relations and yield management. \nRegularly inspect the lobby and public area to ensure that the standards of the Hotel are maintained and comfortable for guests, clients as well as employees. \nProvide guest advice and assistance with tour bookings, restaurant, activities and directions\nRequirements\nAbout you | Ko koe tenei\n Have flexibility to work across a range of rostered shifts that can include weekends and public holidays\n Shifts will range from early, late and night shifts across a 24-hour period, 7 days a week\n Ability to prioritise, work to deadlines and remain composed under pressure\n Committed to continuing professional development\n NZQF level 2 or 3 (ANZSCO Skill Level 4) \n OR atleast two years of relevant experience may substitute for the formal qualifications listed above.\n Confident, well-motivated, enthusiastic and determined\n Exceptional attention to detail\n Approachable and flexible & a team player\n Ability to prioritise, work to deadlines and remain composed under pressure\n Committed to continuing professional development\n Benefits\nHe kura te tangata - We are all valued\nDiscounts at our hotels, restaurants and spas across our network\nStaff, family and friends rates at our hotels\nFree onsite parking\nExcellent reward & recognition events\nService and anniversary gifts and benefits\nWellbeing programme including Health insurance discounts\nPaid training and individual Employee Development Plans\nTraining towards NZQA qualifications and our very own online digital learning platform\nFree Life Insurance, Digital Will & Best Doctors teleservice after 3 months of employment\nWho We Are - Ko Wai Mātou\nHere at Sudima Hotels, we have one passion, you! We care, we do the right thing and we work together. As a Sudima team member, you will demonstrate these values with your day-to-day actions, however great or small.\nWe believe 'We Are all Valued - He Kura te Tangata', and our success is a direct reflection of our people and our company culture. Awarded ‘Inclusive Workplace’ at the 2026 Diversity Awards, our people love coming to work every day and we think you will too!\nHind Management, the company behind Sudima Hotels, operates award-winning hotels, restaurants, bars and spas across New Zealand. Manaakitanga is at the heart of everything we do, guiding our commitment to exceptional hospitality, sustainability, and caring for our people and planet.\n Nau mai, haere mai, tauti mai!\nAt Hind Management, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of diverse backgrounds, including disabled and neurodivergent candidates. Should you require assistance or support and are unable to apply online due to an access need, contact our\noffice (+64) 99051727 or email our Talent Acquisition Team at . We will aim to respond within 48 hours Monday to Friday 9am - 5pm.\nE manawanui ana tātou - We care\nKa mahi tahi tātou - We work together\nKa whai tātou i te tika - We do the right thing\n He kura te tangata - We are all valued","description_format":"text","description_chars":5177,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance","Life insurance","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-09-24T21:11:33Z"}],"visa":[],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":1,"p_active":0.723,"p_room":0.75,"age_days":20,"expected_fill_days":25,"reasons":["conf:0","win:late"],"computed_at":"2026-10-15T05:46:00Z"},"pay":{"stated_usd_annual":30000,"is_top_pay":false},"html_url":"https://alion.io/job/hindmanagement-guest-service-agent","json_url":"https://alion.io/job/hindmanagement-guest-service-agent.json","meta":{"generated_at":"2026-10-15T20:25:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31039,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":678872},"rest":"https://alion.io/mcp/rest/get_company?id=678872"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhindmanagement-guest-service-agent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhindmanagement-guest-service-agent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhindmanagement-guest-service-agent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hindmanagement-guest-service-agent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhindmanagement-guest-service-agent"}]}