{"id":3046066,"url":"https://alion.io/job/hindmanagement-hotel-operations-manager","title":"Hotel Operations Manager","company":{"id":678872,"name":"Hindmanagement","domain":"hindmanagement.com","url":"https://alion.io/company/hindmanagement","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":45,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kaikoura, New Zealand"],"countries":["NZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":41000,"max_usd":85000,"period":"year","method":"role_country_seniority_unknown","sample_n":24},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-21T00:00:00Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-24T09:57:06Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"As the Hotel Operations Manager at Hind Management, you will play a pivotal role in ensuring the smooth day-to-day operations of our hotels. You will provide hands-on operational leadership and oversight across key departments, including Front Office, Housekeeping, Food & Beverage and Guest Services, with a strong focus on enhancing guest satisfaction, maintaining high service standards and driving operational efficiency. Food & Beverage will be a key area of focus, working collaboratively with the Restaurant Manager and Executive Chef to strengthen operational performance, identify and maximise revenue opportunities, and drive commercial growth while delivering an exceptional guest experience. Previous experience in Food & Beverage operations would be an advantage\nYour leadership and operational expertise will be essential as you work closely with department heads to develop and implement strategies that improve overall hotel performance. You should have a keen eye for detail, excellent problem-solving skills, and a passion for hospitality that inspires your team to deliver exceptional service.\nKey Responsibilities:\nManage the daily operations of the hotel, ensuring all departments run smoothly and efficiently\nWork collaboratively with the Restaurant Manager and Executive Chef to drive F&B operational excellence, maximise revenue opportunities and enhance the guest experience.\nCollaborate with department heads to implement best practices and achieve operational goals\nMonitor guest satisfaction and implement improvements to enhance the guest experience\nConduct regular inspections of hotel facilities and services to maintain high standards of quality\nAssist in the development and management of budgets, ensuring financial goals are met\nLead, motivate, and train staff to ensure optimum performance and service delivery\nResolve guest complaints and issues in a timely and satisfactory manner\nEnsure compliance with health, safety, and legal regulations\nStay updated on industry trends and local market conditions to identify new business opportunities\nRequirements\nA minimum of 3 years of experience in hotel operations management across front office, food and beverage and housekeeping\nStrong knowledge of hotel management principles and practices\nExperience or willingness to learn F&B operations\nPassion for revenue generation and ideas specifically around promotions and upselling\nExcellent leadership and team management skills\nProven ability to deliver exceptional customer service\nDemonstrated financial acumen and budget management experience\nAbility to analyze operational performance and identify areas for improvement\nStrong communication and interpersonal skills\nProficiency in MS Office; familiarity with hotel management software (PMS) is a plus\nFlexibility to work in a fast-paced environment and handle multiple tasks\nA degree in Hospitality Management or a related field is preferred\nBenefits\nHe kura te tangata - We are all valued\nAs an employer of choice, we offer great employee benefits like life insurance, outstanding health and wellbeing programmes and discounts on hotels, restaurants, bars and spas across our network - not just for you, but in some cases your friends and family too!\nWellbeing programme including Health insurance discounts\nExcellent reward & recognition events\nLong service and anniversary gifts and benefits\nStaff, family and friends rates within our network of hotels\nPaid training and individual Employee Development Plans\nLife insurance cover after successful probation period\nWho We Are - Ko Wai Mātou\nHere at Sudima Hotels, we have one passion, you! We care, we do the right thing and we work together. As a Sudima team member, you will demonstrate these values with your day-to-day actions, however great or small.\nWe believe 'We Are all Valued - He Kura te Tangata', and our success is a direct reflection of our people and our company culture. We live and breathe Manaakitanga, hospitality is at the heart of all that we do. As HRD's Five Star Employer of Choice Award in 2019, 2022, and in 2024, our people love coming to work every day and we think you will too!\nHind Management, the management company behind Sudima Hotels, builds, operates, and manages our award-winning hotels, restaurants, bars, and spa businesses. As industry leaders in social and environmental responsibility, they operate on a sustainable business model that takes the well-being of our people and planet seriously.\nAbove all, we’re looking for positive people. Working with us not only means getting unlimited opportunities to develop yourself and your career but being part of a community and company culture that’s passionate about putting people first.\nNau mai, haere mai, tauti mai!\nHind Management is committed to accessibility. Should you require assistance or support and are unable to apply online due to an access need, contact our office (+64) 99051727 or email our Talent Acquisition Team at . We will aim to respond within 48 hours Monday to Friday 9am - 5pm.\nAt Hind Management, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of diverse backgrounds, including disabled and neurodivergent candidates. Our hiring process is fully accessible and designed to ensure equity for everyone. Please let us know how we can support you in presenting your best self.\nE manawanui ana tātou - We care\nKa mahi tahi tātou - We work together\nKa whai tātou i te tika - We do the right thing\n He kura te tangata - We are all valued","description_format":"text","description_chars":5601,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Health insurance","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-22T00:33:16Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":45,"reasons":["conf:0","win:early"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/hindmanagement-hotel-operations-manager","json_url":"https://alion.io/job/hindmanagement-hotel-operations-manager.json","meta":{"generated_at":"2026-10-24T11:16:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15985,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":678872},"rest":"https://alion.io/mcp/rest/get_company?id=678872"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhindmanagement-hotel-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhindmanagement-hotel-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhindmanagement-hotel-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hindmanagement-hotel-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhindmanagement-hotel-operations-manager"}]}