{"id":3558573,"url":"https://alion.io/job/hinge-health-associate-member-support-specialist","title":"Associate Member Support Specialist","company":{"id":4924,"name":"Hinge Health","domain":"hingehealth.com","url":"https://alion.io/company/hinge-health","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":79,"open_postings":11,"ghost_share":0,"stale_share":0.636,"repost_share":0,"time_to_fill_p50_days":63,"computed_at":"2026-11-15T07:52:55Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":{"label":"PST","utc_offset_min":-8,"utc_offset_max":-8},"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":17,"max":28,"currency":"USD","period":"hour","gross":null,"usd_annual":56000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"HIPAA","optional":true},{"name":"Zendesk","optional":true}],"status":"closed","first_seen_at":"2026-10-31T00:25:33Z","employer_posted_date":"2026-10-31","last_verified_at":"2026-11-07T05:26:30Z","board_verified":false,"closed_at":"2026-11-07T05:26:30Z","days_open":7,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":7},"description":"The Opportunity\nAs part of our Member Support team, you'll assist current and prospective members throughout their journey with Hinge Health. In this multifaceted role, you’ll become an expert in all things Hinge Health including our program’s offerings, eligibility and enrollment, and billing. You’ll use critical thinking and problem-solving skills to address member questions and concerns while navigating between multiple tools and systems. Your goal will be to provide top-notch and efficient resolutions for members and deliver a best-in-class experience.\nThough entry-level, this position is ideal for an applicant with 1-2 years in a member-facing role. The right candidate will be solution-oriented with a growth mindset, the ability to work independently, and have strong writing and interpersonal skills.\nWe’re rapidly-growing, which means things here evolve quickly and you will need to be adaptable and comfortable with some ambiguity. This also means that you’ll have the opportunity to grow in your role as the company grows, and contribute to its future success. We’re firm believers in letting you own your role and strongly encourage continuous learning and development.\nWhat You'll Accomplish\nBecome an expert in all things Hinge Health, including solutions to common member challenges and troubleshooting techniques\n\nStrengthen the members’ relationship with Hinge Health by interacting with them in a friendly, yet professional manner while providing best-in-class support, answering questions and providing solutions in a timely, efficient manner across email, phone, and chat\n\nEnsure prompt and clear communication for Members while conveying warmth and empathy\n\nBasic Qualifications\nAvailable to work a variable schedule, with work hours based on business needs. This includes shifts within our hours of operation (4:00am-8:00pm PST), which may include evenings, weekends, and holidays as required.\n\nAt least one year of experience in a call center or customer-facing role\n\nExcellent Member facing communication skills (spoken and written), along with strong soft skills\n\nConfidence managing multiple processes and workflows simultaneously\n\nAble to effectively work in a remote environment and be depended on for excellent punctuality and communication\n\nPreferred Qualifications\nBachelor’s degree or equivalent experience\n\nExperience working in a remote environment\n\nExperience working in fast paced environments\n\nFamiliarity with HIPAA regulations\n\nExperience with Zoom Contact Center and Zendesk, or similar call and ticketing systems\n\nExperience working with AI\n\nAbout Hinge Health\nAt Hinge Health, we’re using technology to scale and automate the delivery of healthcare, starting with musculoskeletal (MSK) conditions, which affect over 1.7 billion people worldwide. Our AI-powered, human-centered care model spans MSK, pelvic health, gastrointestinal (GI) and migraine care. With over 60 partnerships with health plans, PBMs and other ecosystem partners, Hinge Health is available to over 25 million people across more than 2,900 employers. The company is headquartered in San Francisco with additional offices in Montreal and Bangalore. Learn more at hingehealth.com.\nWhat You’ll Love About Us\nInclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live.\n\nPlanning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match.\n\nModern life stipends: Manage your own learning and development.\n\nGrow with us: Grow with us through discounted company stock through our ESPP with easy payroll deductions.\n\nCulture & Engagement\nHinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We provide reasonable accommodations for candidates with disabilities. If you feel you need assistance or an accommodation due to a disability, let us know by reaching out to your recruiter.\nBy submitting your application you are acknowledging we are using your personal data as outlined in the personnel and candidate privacy policy.\nBeware of Phishing Attempts: We’ve noticed an increase in phishing where fraudsters impersonate employees and send fake job offers to steal sensitive information. We’ll never ask for financial details during the hiring process and only use “@hingehealth.com ” emails. If you receive a suspicious offer, stop communication and report it to the US FBI Internet Crime Complaint Center. To verify an email from our recruiting team, forward it to .\nBeware of Phishing Attempts: We've noticed an increase in phishing where fraudsters impersonate employees and send fake job offers to steal sensitive information. We'll never ask for financial details during the hiring process and only use \"@hingehealth.com \" emails. If you receive a suspicious offer, stop communication and report it to the US FBI Internet Crime Complaint Center. To verify an email from our recruiting team, forward it to .","description_format":"text","description_chars":5576,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Continuous learning","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Telemedicine & Virtual Care","Physiotherapy & Rehabilitation"],"lifecycle":[{"event":"open","at":"2026-10-31T02:28:00Z"},{"event":"close","at":"2026-11-07T05:26:30Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 22","filings_12m":22,"filings_prev_12m":18,"green_card_filings_12m":0,"median_offered_wage_usd":187500,"route":null,"cap_exempt":false,"checked_at":"2026-11-15T09:21:55+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":null,"pay":{"stated_usd_annual":56000,"is_top_pay":true},"html_url":"https://alion.io/job/hinge-health-associate-member-support-specialist","json_url":"https://alion.io/job/hinge-health-associate-member-support-specialist.json","meta":{"generated_at":"2026-11-15T21:55:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17398,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4924},"rest":"https://alion.io/mcp/rest/get_company?id=4924"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhinge-health-associate-member-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhinge-health-associate-member-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhinge-health-associate-member-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hinge-health-associate-member-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhinge-health-associate-member-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3558573}},{"tool":"search_jobs","arguments":{"company":"hingehealth.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3558573},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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