{"id":2208222,"url":"https://alion.io/job/hinge-health-supply-chain-program-manager-inbound","title":"Supply Chain Program Manager: Inbound","company":{"id":4924,"name":"Hinge Health","domain":"hingehealth.com","url":"https://alion.io/company/hinge-health","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":80,"open_postings":5,"ghost_share":0,"stale_share":0.6,"repost_share":0,"time_to_fill_p50_days":63,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":116000,"max":159500,"currency":"USD","period":"year","gross":null,"usd_annual":159500},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-10-10T00:01:52Z","employer_posted_date":"2026-10-10","last_verified_at":"2026-10-13T18:28:57Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"About the Role\nHinge Health is seeking a highly skilled Supply Chain Program Manager to join the company's Logistics team. As the Supply Chain Program Manager, Inbound, you will own the end-to-end inbound process for international products, partnering with vendors, our customs broker, logistics, and cross-functional hardware teams to keep inbound operations running smoothly.\nThis role is ideal for an experienced supply chain or operations program manager who enjoys solving practical problems, improving established processes, and seeing the direct impact of their work. You will manage vendor-facing programs, customs and duty workflows, commercial documentation, and invoice validation while helping Hinge Health deliver products to members on time.\nWhat You’ll Accomplish\nIn your first 3 months\nTake ownership of the existing inbound process and establish clear operating rhythms, responsibilities, and escalation paths.\n\nBuild strong working relationships with international vendors, the customs broker, logistics partners, and Hardware Operations stakeholders.\n\nReview inbound product flows, customs and duty requirements, HS-code usage, commercial documentation, and invoice-validation practices.\n\nIdentify the highest-impact process gaps and risks affecting product timing, cost, documentation quality, or vendor execution.\n\nEstablish regular reporting on inbound status, exceptions, documentation issues, and actions required to keep products moving.\n\nIn your first 6 months\nManage the end-to-end inbound process for international products, from vendor coordination through customs clearance, receipt, and invoice validation.\n\nCoordinate with vendors and the customs broker to resolve documentation, classification, duty, and clearance issues.\n\nEnsure required commercial documents include accurate and relevant information, including appropriate HS codes and supporting details.\n\nValidate invoices against agreed pricing, shipment information, and supporting documentation, escalating discrepancies to the appropriate stakeholders.\n\nPartner with logistics and Hardware Operations to improve inbound handoffs, reduce avoidable delays, and maintain reliable product flow.\n\nTrack vendor performance and recurring operational issues, then drive practical corrective actions with internal and external partners.\n\nIn your first year\nEnhance the scalability, consistency, and visibility of Hinge Health’s inbound operating process as product and vendor needs evolve.\n\nDevelop and maintain clear process documentation, operating procedures, and controls for inbound execution, customs and duties, and invoice validation.\n\nIdentify opportunities to reduce cost, improve vendor performance, and increase predictability across the inbound supply chain.\n\nLead cross-functional initiatives that strengthen supply chain operations and support new product or hardware programs.\n\nTravel locally to vendors when needed to strengthen partnerships, understand operational constraints, and resolve issues at the source.\n\nWho You Are\nYou are an experienced supply chain or operations program manager who can manage complex, vendor-facing processes from end to end.\n\nYou are comfortable working across international inbound operations, customs and duties, commercial documentation, and invoice validation.\n\nYou are a practical problem solver who can move between strategic process improvement and detailed day-to-day execution.\n\nYou build trust with vendors and internal partners, communicate clearly, and drive accountability without relying on formal authority.\n\nYou take ownership of outcomes, follow issues through to resolution, and use data and operating details to make sound decisions.\n\nYou are energized by visible impact and enjoy improving real-world systems rather than working only at a theoretical or reporting level.\n\nBasic Qualifications\n5+ years of experience in supply chain, operations, or program management, including experience managing international inbound products and vendors.\n\nWorking knowledge of customs and duties processes, including the use of HS codes and supporting commercial documentation.\n\nExperience managing cross-functional operational processes from vendor coordination through inbound receipt and invoice validation.\n\nPreferred Qualifications\nExperience supporting medical devices or other regulated products.\n\nFamiliarity with ISO 13485 or similar quality-management systems.\n\nExperience negotiating vendor contracts or pricing, or implementing cost-reduction initiatives.\n\nExperience with ERP or warehouse management systems, such as NetSuite or similar tools.\n\nProficiency with Excel or similar tools for operational tracking, analysis, and reporting.\n\nFamiliarity with Linear or comparable project-management tools.\n\nMandarin fluency and experience communicating with vendors or teams in Asia.\n\nSalary Range\nThis position is [exempt/non-exempt status to be confirmed by TA / Total Rewards] and offers an annual salary, along with equity and benefits.\nPlease note that the salary range is a guideline, and individual total compensation will vary based on factors including qualifications, skill level, competencies, and work location.\nThe annual salary range for this position is $116,00 to $159,500 + equity\nAbout Hinge Health\nAt Hinge Health, we’re using technology to scale and automate the delivery of healthcare, starting with musculoskeletal (MSK) conditions, which affect over 1.7 billion people worldwide.\nWith an AI-powered human-centered care model, Hinge Health leverages cutting-edge technology to improve outcomes, experiences, and costs to help people move beyond their pain.\nThe platform addresses a broad spectrum of MSK care, from acute injury to chronic pain to post-surgical rehabilitation, through personalized, evidence-based care.\nAs the preferred partner to 60+ health plans, PBMs, and other ecosystem partners, Hinge Health is available to over 20 million people across more than 2,800 employers.\nThe company is headquartered in San Francisco with additional offices in Montreal and Bangalore.\nLearn more athingehealth.com.\nWhat You’ll Love About Us\nInclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live.\n\nPlanning for the future: Start saving for the future with traditional or Roth 401(k) retirement plan options, including a 2% company match.\n\nModern life stipends: Manage your own learning and development.\n\nGrow with us: Access discounted company stock through our Employee Stock Purchase Plan (ESPP) with easy payroll deductions.\n\nCulture & Engagement\nHinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind.\nWe make employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state, or local law.\nWe also consider qualified applicants regardless of criminal histories, consistent with legal requirements.\nWe provide reasonable accommodations for candidates with disabilities. If you need assistance or an accommodation due to a disability, please reach out to your recruiter.\nBy submitting your application, you acknowledge that we use your personal data as described in theHinge Health Personnel and Candidate Privacy Policy.\nBeware of Phishing Attempts: We've noticed an increase in phishing where fraudsters impersonate employees and send fake job offers to steal sensitive information. We'll never ask for financial details during the hiring process and only use \"@hingehealth.com \" emails. If you receive a suspicious offer, stop communication and report it to the US FBI Internet Crime Complaint Center. To verify an email from our recruiting team, forward it to .","description_format":"text","description_chars":7992,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Supply Chain","Telemedicine & Virtual Care","Physiotherapy & Rehabilitation"],"lifecycle":[{"event":"open","at":"2026-10-10T00:38:19Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 22","filings_12m":22,"filings_prev_12m":18,"green_card_filings_12m":0,"median_offered_wage_usd":187500,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":63,"reasons":["conf:2","velocity","win:early"],"computed_at":"2026-10-13T05:45:00Z"},"pay":{"stated_usd_annual":159500,"is_top_pay":true},"html_url":"https://alion.io/job/hinge-health-supply-chain-program-manager-inbound","json_url":"https://alion.io/job/hinge-health-supply-chain-program-manager-inbound.json","meta":{"generated_at":"2026-10-13T19:39:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30031,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4924},"rest":"https://alion.io/mcp/rest/get_company?id=4924"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhinge-health-supply-chain-program-manager-inbound"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhinge-health-supply-chain-program-manager-inbound"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhinge-health-supply-chain-program-manager-inbound"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hinge-health-supply-chain-program-manager-inbound\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhinge-health-supply-chain-program-manager-inbound"}]}