{"id":3616454,"url":"https://alion.io/job/hip-customer-operations-spec","title":"Customer Operations Spec","company":{"id":2492509,"name":"Hip","domain":"hqtravel.com","url":"https://alion.io/company/hqtravel","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Saint Paul, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-02T16:39:48Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-07T07:27:57Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Overview:\nThis role provides routine customer service and administrative support, with daily interaction with customers ensuring that good customer relations are maintained through written communication and the phone. As part of a production-focused team, the ideal candidate will be comfortable managing a high volume of work while maintaining accuracy, professionalism, and a strong commitment to resolving customer needs.\nResponsibilities include but not limited to:\nEngage daily with our customers; policyholders, channel partners, distribution partners, and third parties through professional written communication and through the phone.\nResearch policies and products and provide customers with information to accurately respond to questions, resolve service needs, and support on administrative and policy change requests.\nUnderstand, interpret, and clearly explain current policy agreements, features, values, policy status, and applicable procedures.\nFacilitate a variety of customer and policy service requests, including premium payments, loan transactions, allocation changes, website navigation, transaction processing, and troubleshooting.\nManage workload by multitasking effectively, prioritizing competing responsibilities, and taking ownership of individual work to meet service level agreements, deadlines, and customer satisfaction\nQualifications:\nExcellent verbal communication skills presenting a friendly and professional manner at all times\nStrong attention to detail, maintaining accuracy while meeting deadlines\nA genuine commitment to providing a positive service experience\nCustomer service focused mindset\nEffective written communication skills, providing grammatically correct and concise correspondence\nAbility to learn and articulate Individual Life products and procedures\nAbility to work quickly and accurately under pressure while balancing urgent requests, routine responsibilities, and shifting business needs\nAbility to work well independently and as a team member\nBe a contributing member of a team partnering with co-workers across the department to provide better service to our customers, offering recommendations for improving how we do business\nAbility to work overtime upon request\nStrong and collaborative team player\nSecurian Financial believes in hybrid work as an integral part of our culture. This position requires residence within a reasonable commuting distance (90 minutes) of our St. Paul office. Within that area, the role may be performed remotely or in a hybrid environment based on associate preference and business needs, and periodic in-person attendance may be required for training, onboarding, team collaboration, performance support, or other business-related activities.\nPreferred Skills:\nTeam Player, Verbal Communications, Working Independently, Written CommunicationThe estimated base pay range for this job is:\n$21.54 - $37.64Pay may vary depending on job-related factors and individual experience, skills, knowledge, etc. More information on base pay and incentive pay (if applicable) can be discussed with a member of the Securian Financial Talent Acquisition team.\nBe you. With us. At Securian Financial, we understand that attracting top talent means offering more than just a job - it means providing a rewarding and fulfilling career. As a valued member of our high-performing team, we want you to connect with your work, your relationships and your community. Enjoy our comprehensive range of benefits designed to enhance your professional growth, well-being and work-life balance, including the advantages listed here:\nPaid time off:\nWe want you to take time off for what matters most to you. Our PTO program provides flexibility for associates to take meaningful time away from work to relax, recharge and spend time doing what’s important to them. And Securian Financial rewards associates for their service by providing additional PTO the longer you stay at Securian. \nLeave programs: Securian’s flexible leave programs allow time off from work for parental leave, caregiver leave for family members, bereavement and military leave.\nHolidays: Securian provides nine company paid holidays.\nCompany-funded pension plan and a 401(k) retirement plan: Share in the success of our company. Securian’s 401(k) company contribution is tied to our performance up to 10 percent of eligible earnings, with a target of 5 percent. The amount is based on company results compared to goals related to earnings, sales and service.\nHealth insurance: From the first day of employment, associates and their eligible family members - including spouses, domestic partners and children - are eligible for medical, dental and vision coverage.\nVolunteer time: We know the importance of community. Through company-sponsored events, volunteer paid time off, a dollar-for-dollar matching gift program and more, we encourage you to support organizations important to you.\nAssociate Resource Groups: Build connections, be yourself and develop meaningful relationships at work through associate-led ARGs. Dedicated groups focus on a variety of interests and affinities, including:\nEnvironmental Health & Sustainability\nMental Wellness and Disability\nPride at Securian Financial\nSecurian Young Professionals Network\nSecurian Multicultural Network\nSecurian Women and Allies Network\nServicemember Associate Resource Group\nFor more information regarding Securian’s benefits, please review our Benefits page.\nThis information is not intended to explain all the provisions of coverage available under these plans. In all cases, the plan document dictates coverage and provisions.\nSecurian Financial Group, Inc. does not discriminate based on race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance or any other protected status. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by email at , by telephone 651-655-5522 (voice), or 711 (Relay/TTY).\nSecurian Financial is a drug-free workplace.\nTo view our privacy statement click here\nTo view our legal statement click here","description_format":"text","description_chars":6295,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance","Hybrid work","Parental leave","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Public Transport","Smart Mobility"],"lifecycle":[{"event":"open","at":"2026-11-02T16:39:48Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":4,"expected_fill_days":44,"reasons":["conf:3","velocity","win:early"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/hip-customer-operations-spec","json_url":"https://alion.io/job/hip-customer-operations-spec.json","meta":{"generated_at":"2026-11-07T13:09:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15531,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2492509},"rest":"https://alion.io/mcp/rest/get_company?id=2492509"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhip-customer-operations-spec"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhip-customer-operations-spec"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhip-customer-operations-spec"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hip-customer-operations-spec\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhip-customer-operations-spec"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3616454}},{"tool":"search_jobs","arguments":{"company":"hqtravel.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3616454},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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