{"id":2664299,"url":"https://alion.io/job/hipages-group-customer-success-representative","title":"Customer Success Representative","company":{"id":2279842,"name":"hipages Group","domain":"hipagesgroup.com.au","url":"https://alion.io/company/hipagesgroup","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":65000,"max":null,"currency":"AUD","period":"year","gross":null,"usd_annual":44976},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-16T00:45:52Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-19T23:47:08Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Hi! We’re hipages, an ASX-listed tech company and Australia’s #1 digital platform connecting households with trusted home improvement businesses. We're on a mission to transform the home improvement industry to build better lives for everyone.\nWith teams across Australia, New Zealand, the Philippines and Vietnam, we work as one team with a shared purpose. We’re proud to be a certified Great Place to Work and WORK180’s #1 Employer for Women. At hipages, you’ll find real impact, career growth and a workplace where everyone belongs.\nWhy join our Customer Success team?\n$65K base + $28K OTE uncapped commission\n\nGreat role to kick start your career in sales with warm leads, onboarding & nurturing customers\n\nAmazing incentives, benefits and perks\n\nhi-Achiever Club recognises and rewards high performance with awesome incentives and prizes\n\nBirthday, anniversary and volunteer leave\n\nAbout the Role:\nJoin our energetic Customer Success team in a fast-paced telesales environment, where you’ll be the key contact for our tradie customers, ranging from sole traders to growing small businesses.\nThis is a high-volume, phone-based role where you’ll onboard new tradies and run nurture activities to engage and re-engage customers. Your goal is to help tradies get the most from their subscriptions and maximise ROI through our platform. You'll enjoy a structured, target-driven role with plenty of opportunities to refine your sales skills and hit targets.\nHere’s what your day-to-day looks like:\nHitting Daily Activity Targets:\nHit at least 2.75 hours of talk time through inbound and outbound calls.\n\nCreate leads for account managers and conduct nurture calls to ensure subscription renewals happen.\n\nOnboarding New Accounts:\nFully onboard all new tradies that have just joined our platform, following a checklist to ensure they are set up for success.\n\nManage inbound calls to answer any questions they may have regarding their campaigns.\n\nNurturing Existing Accounts:\nManage, track and measure the performance of tradies' campaigns.\n\nEducate tradies on best practices for ROI.\n\nRetain tradies by addressing inquiries, solving problems, and providing tailored solutions.\n\nBuilding Relationships:\nEngaging and nurturing tradies over the phone, learning about their businesses, understanding their pain points, and providing educated recommendations to suit their needs.\n\nKeep Salesforce updated with customer insights.\n\nCompliance and Quality Assurance:\nFollow scripts and regulations, ensuring high-quality customer interactions.\n\nAbout You:\nIdeally, you’ve worked in a high-volume phone based environment before.\n\nYou’re resilient, driven, and love turning a “NO” into a “YES” with your sales and negotiation skills.\n\nYou thrive in a fast-paced environment and enjoy winning when hitting targets.\n\nYou have strong verbal and written communication skills.\n\nYou’re comfortable with learning new systems and adapting to new processes.\n\nLife at hipages:\nWe’re more than just a workplace - we’re a place where you can be yourself, do great work and grow your career. Recognised as a Great Place to Work, our inclusive, supportive culture helps people thrive.\nYou’ll use the best tools and tech, with real impact on our products and customers. We invest in your development and lead with coaching, not micromanagement - it’s why 85% of our team say their leader is great.\nAnd there’s more:\nDiverse, collaborative teams that love solving problems\nAgile squads, hackathons, off-sites and roadshows\nExtra leave for birthdays, volunteering, and more\nHealthy snacks, continental breakfast and fresh fruit\nSydney CBD office near Town Hall and Gadigal Stations\nTailored growth support, mentoring and stretch projects\nA vibrant social scene - we work hard and have fun doing it\nWe prioritise Diversity:\nAt hipages, innovation and collaboration thrive in diverse and inclusive teams. We don’t expect you to know everything - we care more about who you are as a person, a team member, and a leader.\nWe’re proud to be endorsed by WORK180 for supporting women’s careers and we value diversity across culture, age, gender identity and sexual orientation.\nResearch shows that men often apply when they meet just 60% of the criteria, while women and minority groups wait until they tick every box. If you think you’d be a great fit - even if you don’t meet every requirement- we’d love to hear from you.\nWe’re also a Circle Back Initiative Employer, which means we commit to responding to every applicant.\n#LI-onsite-DS1","description_format":"text","description_chars":4504,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Marketplaces","Local Services Marketplaces"],"lifecycle":[{"event":"open","at":"2026-10-16T01:52:44Z"}],"visa":[],"liveness":{"score":95,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.946,"p_room":1,"age_days":3,"expected_fill_days":22,"reasons":["conf:1","urgency","win:early"],"computed_at":"2026-10-19T05:45:15Z"},"pay":{"stated_usd_annual":44976,"is_top_pay":false},"html_url":"https://alion.io/job/hipages-group-customer-success-representative","json_url":"https://alion.io/job/hipages-group-customer-success-representative.json","meta":{"generated_at":"2026-10-20T01:32:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1912,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2279842},"rest":"https://alion.io/mcp/rest/get_company?id=2279842"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhipages-group-customer-success-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhipages-group-customer-success-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhipages-group-customer-success-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hipages-group-customer-success-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhipages-group-customer-success-representative"}]}