{"id":2011560,"url":"https://alion.io/job/hipay-business-it-services-manager","title":"Business IT Services Manager","company":{"id":53131,"name":"HiPay","domain":"hipay.com","url":"https://alion.io/company/hipay","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Welcome to the Jungle","truth_index":null},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Levallois-Perret, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":65000,"max":80000,"currency":"EUR","period":"year","gross":null,"usd_annual":90022},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-03T12:12:08Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-28T13:04:55Z","board_verified":true,"closed_at":null,"days_open":55,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":55},"description":"Rejoins HiPay, une scale-up en forte croissance dans le secteur des solutions de paiement B2B. En tant que Business IT Services Manager, tu piloteras et animeras l'équipe BITS, garantissant l'excellence opérationnelle et la réussite des projets clients. Tu travailleras en étroite collaboration avec les équipes produit, tech, opérations, sales et marchands, et bénéficieras d'un cadre de travail hybride.\nMissions\nEncadrer, animer et faire monter en compétence les membres de l’équipe BITS, composée de 7 Technical Account Managers et de 3 Technical Support Agents.\nPiloter l'activité du pôle BITS : suivi des KPIs, gestion de la charge, allocation des ressources, coordination des priorités.\nAccompagner les équipes sur les projets clients (onboardings, évolutions techniques, refontes d'intégration) et garantir leur bonne exécution.\nProfil recherché\n**Ce job est fait pour toi si…*** Tu as au moins 5 ans d'expérience dans l'encadrement d’équipe (5/6 personnes au minimum)\n* Tu disposes d’un background technique généraliste : tu es à l'aise avec le fonctionnement des APIs et les problématiques d'intégration technique\n* Tu as évolué sur des missions de relation de client et adoptes au quotidien une philosophie Customer Success\n* Flexible et polyvalent.e, tu aimes le travail en équipe et privilégies une culture de travail basée sur le partage et le collaboratif\n* Tu aimes le travail en environnement international (ton niveau d’anglais est excellent)","description_format":"text","description_chars":1460,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"France","iso":"FR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-07T13:03:51Z"}],"visa":[],"liveness":{"score":29,"band":"fade","label":"Fading","p_open":1,"p_active":0.648,"p_room":0.45,"age_days":54,"expected_fill_days":36,"reasons":["conf:2","velocity","win:tail"],"computed_at":"2026-10-28T05:59:10Z"},"pay":{"stated_usd_annual":90022,"is_top_pay":false},"html_url":"https://alion.io/job/hipay-business-it-services-manager","json_url":"https://alion.io/job/hipay-business-it-services-manager.json","meta":{"generated_at":"2026-10-28T13:21:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18014,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":53131},"rest":"https://alion.io/mcp/rest/get_company?id=53131"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhipay-business-it-services-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhipay-business-it-services-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhipay-business-it-services-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hipay-business-it-services-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhipay-business-it-services-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2011560}},{"tool":"search_jobs","arguments":{"company":"hipay.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2011560},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}