{"id":3181943,"url":"https://alion.io/job/hippo-insurance-manager-it","title":"Manager, IT","company":{"id":58608,"name":"Hippo Insurance","domain":"hippo.com","url":"https://alion.io/company/hippo-insurance","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Management","role_family":"Management","seniority":"lead","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Austin, United States","Dallas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":89000,"max_usd":216000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2934},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Slack","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-23T19:01:12Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-29T20:45:40Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Title: Manager, IT\nLocation: Austin, TX (hybrid) or Dallas, TX (Hybrid)\nReports To: Director, Information Technology\nAbout Hippo: \nHippo was built on a promise: make homeownership effortless. Nearly a decade later, that mission still drives us. We use technology and data to help our customers stay ahead of problems and protect what matters most. \nToday, that same tech-native approach powers our work beyond homeowners. Hippo operates as a diversified carrier platform, partnering with MGAs to deliver tailored program solutions that help them grow and deliver better customer experiences. Behind that work is a team that values ownership, curiosity, collaboration, and continuous improvement. \nIf you're energized by building what's next, we'd love to meet you. \nAbout you: \nYou will be a customer service and support evangelist, leading our support team while also assisting our customers via in person walkup, support tickets, email, and chat. You will work closely with the Director of IT to drive team direction and make continuous improvements to our internal tools, documentation, and processes that directly impact the business. \nYou love building relationships with customers, business partners, and IT team members alike. You have an extensive background in leading projects and teams, utilizing metrics to drive change, and are passionate about providing the best customer service experience possible. You are also passionate about mentorship and providing direct constructive feedback for continued development. \nWhat You'll Do:\nLeverage AI tools to innovate and improve efficiency with Helpdesk processes\nCo-manage & administer our SaaS environment, including identity access management (SSO integrations), O365, and other major platforms\nCreate comprehensive policy and process documentation for both IT staff and Hippo employees\nManage team performance globally (U.S., Poland) through Service Level Objectives, ensuring commitments to Hippo are met and exceeded\nLead cross-functional projects as a key stakeholder, highlighting and championing company impact including user experience, security, infrastructure, and others\nTranslate project requirements into actionable objectives and deadlines for IT Support staff\nIdentify gaps in current technology, systems, and operations, and engineer scalable solutions\nProvide hands-on technical and policy escalation support \n Must Haves:\n6+ years of experience in a modern IT Support environment\n3+ years of experience managing/leading projects\n2+ year(s) of people management or team leadership experience\nHands-on experience managing/administering modern identity providers, device management, and other enterprise tools like Slack, Teams, Zoom, etc.\nSubject matter expert in one or more modern enterprise tools\nExperience with video conferencing solutions and support\nExtensive technical knowledge of recent desktop operating systems (I.e. macOS, Windows)\nStrong understanding of support ticket management, tracking metrics and trends, and defining/enforcing best practices\nExcellent communication and interpersonal skills to interact with key stakeholders in partner teams and company leadership\nStrong attention to detail and a passion for correctness\nPassion for continuous improvement, scalability, and the user experience \nBenefits and Perks\nHippo treats its team members with the same level of dedication and care as we do our customers, which is why we’re fortunate to provide all of our Hippos with:\n Healthy Hippos Benefits - Multiple medical plan options, 100% covered dental and vision for you and your family, and a wellness program that rewards healthy habits. We also offer a 401(k)-retirement plan, short & long-term disability, employer-paid life insurance, Flexible Spending Accounts (FSA) for health and dependent care, and an Employee Assistance Program (EAP)\nEquity - This position is eligible for equity compensation \nTraining and Career Growth - Training and internal career growth opportunities\nFlexible Time Off - You know when and how you should recharge\nLittle Hippos Program - We offer 12 weeks of parental leave for primary and secondary caregivers\nHippo Habitat - Snacks and drinks available and catered lunches for onsite employees\nHippo is an equal opportunity employer, and we are committed to building a team culture that celebrates diversity and inclusion. Hippo’s applicants are considered solely based on their qualifications, without regard to an applicant’s disability or need for accommodation. Any Hippo applicant who requires reasonable accommodations during the application process should contact the Hippo’s People Team to make the need for an accommodation known. \nApplicant & Employee Privacy Notice (CCPA/CPRA)","description_format":"text","description_chars":4719,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible time off","Growth opportunities","Life insurance","Parental leave","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance","InsurTech"],"lifecycle":[{"event":"open","at":"2026-10-23T21:50:54Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":5,"expected_fill_days":69,"reasons":["conf:2","velocity","win:early"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/hippo-insurance-manager-it","json_url":"https://alion.io/job/hippo-insurance-manager-it.json","meta":{"generated_at":"2026-10-29T23:41:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":34844,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58608},"rest":"https://alion.io/mcp/rest/get_company?id=58608"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhippo-insurance-manager-it"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhippo-insurance-manager-it"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhippo-insurance-manager-it"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hippo-insurance-manager-it\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhippo-insurance-manager-it"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3181943}},{"tool":"search_jobs","arguments":{"company":"hippo.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3181943},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}