{"id":2516977,"url":"https://alion.io/job/hire-bridge-corporate-technology-support-engineer","title":"Corporate Technology Support Engineer","company":{"id":1832720,"name":"Hirebridge","domain":"hirebridge.com","url":"https://alion.io/company/hirebridge","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":75235,"max":106062,"currency":"USD","period":"year","gross":null,"usd_annual":106062},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DNS","optional":false},{"name":"ITSM","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Outlook","optional":false},{"name":"ServiceNow","optional":false},{"name":"TCP/IP","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"BeyondTrust","optional":true},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-10-05T00:00:00Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-14T12:01:17Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Corporate Technology Support EngineerThe Corporate Technology Support Engineer provides high-quality technical support and endpoint technology services for Restaurant Support Center (RSC) Team Members, Executive Leadership, remote Team Members, and field-based users.\nThis is a hands-on corporate technology role for someone who enjoys solving problems, taking ownership of technical issues, and creating an excellent support experience. The Corporate Technology Support Engineer works across Windows and macOS devices, Microsoft 365, Microsoft Intune, Entra ID, ServiceNow, Teams Rooms, endpoint security tools, and related corporate technologies.\nThe successful candidate combines strong troubleshooting skills with excellent customer service and professional communication. They are comfortable working independently, know when to collaborate or escalate, and take ownership of issues through resolution. They also look beyond individual support requests to identify recurring problems, improve processes, strengthen documentation, and make the technology environment easier to support.\nEssential Functions of the Job\nEnd-User & Corporate Technology Support - 60%\nProvide responsive technical support to RSC Team Members, Executive Leadership, remote Team Members, and field-based users across Windows PCs, Macs, mobile devices, Microsoft 365, Teams Rooms, printers, peripherals, and related technologies\nProvide professional, high-touch technical support to Executive Leadership and other business-critical users\nIndependently diagnose and resolve hardware, software, identity, connectivity, application, and endpoint issues\nOwn incidents and service requests from initial contact through resolution, maintaining clear communication and appropriate follow-up throughout the support experience\nTroubleshoot issues that may span endpoint, identity, application, network, and collaboration technologies and engage other IT teams when appropriate\nIdentify recurring technical issues, investigate root causes, and recommend solutions that reduce repeat incidents and improve the user experience\nSupport Microsoft Teams Rooms, conference-room technology, and other corporate collaboration solutions\nIdentify opportunities to standardize, automate, or otherwise improve common support processes\nCreate and maintain technical documentation, knowledge articles, and support procedures\nEndpoint & Technology Lifecycle Management - 25%\nConfigure, deploy, troubleshoot, refresh, reimage, and retire Windows and macOS endpoints\nSupport endpoint configuration, software deployment, device compliance, and troubleshooting using Microsoft Intune and related management technologies\nAssist with identity, access, endpoint security, and device-management activities within established IT standards\nSupport technology onboarding and offboarding activities, ensuring Team Members receive properly configured equipment and access\nMaintain accurate technology asset records throughout the device lifecycle\nCoordinate ordering, receiving, deployment, shipping, recovery, refresh, and retirement of IT equipment\nFollow up with users and locations to ensure timely equipment returns and assist with asset-recovery activities\nMaintain organized and secure IT equipment and inventory\nProjects & Continuous Improvement - 15%\nParticipate in endpoint, infrastructure, security, collaboration, office technology, and other IT initiatives\nPartner with other IT teams to troubleshoot complex issues and implement technology changes\nAssist with testing, documentation, deployment, and support of new technologies and technology standards\nIdentify opportunities to improve support processes, endpoint standards, documentation, and the overall Team Member technology experience\nParticipate in occasional planned after-hours support, technology deployments, and project activities\nRequired Qualifications\n5+ years of hands-on experience in corporate IT support, desktop support, endpoint support, or a similar technical support role\nExperience providing technical support to Executive Leadership, VIP users, or other business-critical users\nHands-on experience troubleshooting Windows PCs, laptops, peripherals, and Microsoft Office/Microsoft 365 applications\nHands-on experience supporting Microsoft Exchange Online and Outlook in a corporate environment\nMicrosoft Intune or another enterprise endpoint-management platform\nWorking knowledge of Active Directory and/or Microsoft Entra ID\nExperience diagnosing and resolving hardware, software, connectivity, identity, and application issues\nExperience supporting users through an ITSM or ticket-management platform such as ServiceNow\nWorking knowledge of basic networking concepts, including TCP/IP, Wi-Fi, DNS, and network connectivity troubleshooting\nDemonstrated ability to independently troubleshoot unfamiliar technical problems and drive issues through resolution\nStrong written and verbal communication skills with the ability to explain technical issues clearly to nontechnical users\nStrong customer-service skills and the ability to provide professional support to users at all levels of an organization\nAbility to organize and prioritize competing incidents, service requests, operational responsibilities, and project work\nStrong attention to detail and consistent follow-through\nPreferred Qualifications\nExperience with several of the following is preferred. Candidates are not expected to have experience with every technology listed\nmacOS administration and support\nMicrosoft Teams and Teams Rooms\nBeyondTrust or similar remote-support or privileged-access technologies\nEndpoint security and device-compliance technologies Enterprise Wi-Fi and network troubleshooting\nMobile-device support and management\nIT asset-management and device-lifecycle processes\nITIL practices or ITIL Foundation certification\nCore Competencies\nTechnical Troubleshooting: Approaches technical problems methodically, asks effective diagnostic questions, and works toward root cause rather than relying unnecessarily on escalation.\nOwnership & Follow-Through: Takes responsibility for issues through completion and keeps users informed throughout the process.\nUser Experience: Balances technical resolution with responsiveness, professionalism, empathy, and clear communication.\nTechnical Curiosity: Learns unfamiliar technologies quickly and actively expands technical knowledge.\nJudgment: Knows when to continue troubleshooting independently, when to collaborate, and when an issue requires escalation.\nOrganization: Effectively manages multiple priorities while maintaining accurate documentation and reliable follow-up.\nContinuous Improvement: Looks for patterns and opportunities to improve processes, documentation, technology standards, and the overall support experience.\nCollaboration: Works effectively across IT teams and with business partners to solve problems and deliver technology solutions.\nTechnology Environment\nWindows PCs and laptops\nmacOS\nMicrosoft Intune\nActive Directory\nMicrosoft 365\nMicrosoft Exchange Online / Outlook\nMicrosoft Teams and Teams Rooms\nServiceNow\nBeyondTrust\nEndpoint security and device-management platforms\nMobile devices\nWi-Fi and basic networking technologies\nPrinters, copiers, peripherals, and conference-room technologies\nWhat Success Looks Like\nA successful Corporate Technology Support Engineer does more than close tickets. They take ownership of the technology experience and help leave the environment better than they found it.\nResolving technical issues thoroughly and efficiently while providing an excellent support experience\nBuilding trust with Team Members and business leaders through responsive communication and dependable follow-through\nHandling increasingly complex technical issues with appropriate independence\nIdentifying recurring problems and helping address their underlying causes\nMaintaining reliable, secure, and well-managed corporate endpoints\nCreating documentation and repeatable solutions that make the entire IT team more effective\nMaintaining accurate technology asset information throughout the device lifecycle\nContributing ideas that improve support processes, endpoint standards, and the overall Team Member technology experience\nContinuously developing technical knowledge and taking on increasingly complex responsibilities\nEducation\nHigh school diploma or GED required\nRelevant technical certifications, technical education, or additional IT training are a plus\nOther Requirements\nAbility to work onsite at the Restaurant Support Center as required\nAbility to lift and transport IT equipment weighing up to 40 lbs\nOccasional planned after-hours, project-based, or emergency support may be required\nOccasional travel may be required for technology support or project initiatives\nCompensation Range: $75,235.00 - $106,062.25\nRed Robin is an Equal Opportunity & E-Verify Employer","description_format":"text","description_chars":8870,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Recruiting Software & ATS"],"lifecycle":[{"event":"open","at":"2026-10-14T09:59:22Z"}],"visa":[],"liveness":{"score":73,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.814,"p_room":0.9,"age_days":10,"expected_fill_days":28,"reasons":["conf:14","win:mid","comp:brand"],"computed_at":"2026-10-15T02:23:04Z"},"pay":{"stated_usd_annual":106062,"is_top_pay":false},"html_url":"https://alion.io/job/hire-bridge-corporate-technology-support-engineer","json_url":"https://alion.io/job/hire-bridge-corporate-technology-support-engineer.json","meta":{"generated_at":"2026-10-15T02:23:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3400,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1832720},"rest":"https://alion.io/mcp/rest/get_company?id=1832720"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhire-bridge-corporate-technology-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhire-bridge-corporate-technology-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhire-bridge-corporate-technology-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hire-bridge-corporate-technology-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhire-bridge-corporate-technology-support-engineer"}]}