{"id":1408133,"url":"https://alion.io/job/hire-hangar-customer-support-representative-financial-background","title":"Customer Support Representative (financial background)","company":{"id":5719,"name":"Hire Hangar","domain":"hirehangar.com","url":"https://alion.io/company/hirehangar","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":true,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":92,"open_postings":5,"ghost_share":0,"stale_share":0.4,"repost_share":0.2,"time_to_fill_p50_days":14,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"contractor","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"US time zones","utc_offset_min":-8,"utc_offset_max":-5},"hiring_geo_confidence":"inferred","locations":["Cape Town, South Africa","Guayaquil, Ecuador","Guatemala City, Guatemala","Monterrey, Mexico","Santiago, Chile","Lima, Peru","Buenos Aires, Argentina","Montevideo, Uruguay"],"countries":["ZA","EC","GT","MX","CL","PE","AR","UY"],"hiring_countries":["AR","MX","ZA","BO","CL","EC","GT","PY","PE"],"hiring_countries_total":9,"salary":{"min":1600,"max":2000,"currency":"USD","period":"month","gross":null,"usd_annual":24000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Freshdesk","optional":true},{"name":"Google Sheets","optional":true},{"name":"Intercom","optional":true},{"name":"Zendesk","optional":true}],"status":"live","first_seen_at":"2026-09-28T14:43:56Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-20T03:16:34Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"Join Hire Hangar and work with fast-growing global companies while building a long-term career.\nRole Overview\nWe are looking for a detail-oriented Customer Support Representative with a strong financial background to join a fast-growing U.S.-based fintech company. The company offers a cashback and payments app that lets users earn money back on everyday purchases by buying instant digital gift cards at checkout. In this role, you will support customers and partners on account, payment, and transaction inquiries, including high-value money movements, and deliver accurate, timely resolutions that build trust in the platform. If you are comfortable handling large sums with precision and care and you thrive in a fast-paced, customer-first environment, we want to hear from you.\nWhat You'll Do\nRespond to inbound customer inquiries via email, chat, and ticketing platform with accurate, timely, and professional resolutions.\n\nInvestigate and resolve issues related to payments, cashback rewards, gift card purchases, refunds, and account balances.\n\nSupport and monitor high-value transactions and money movements, including seven-figure sums, with strict attention to accuracy and compliance.\n\nIdentify, flag, and escalate suspicious activity, potential fraud, or transaction discrepancies to the appropriate internal teams.\n\nReconcile transaction records and verify payment details to make sure customer accounts are accurate and up to date.\n\nDocument all interactions, resolutions, and recurring issues thoroughly in the support system.\n\nCollaborate with finance, risk, and product teams to resolve complex cases and improve support processes.\n\nContribute to the internal knowledge base by capturing common fixes, FAQs, and workflow improvements.\n\nMaintain a high standard of professionalism, empathy, and clear communication throughout the customer journey.\n\nRequired Qualifications\nProven customer support experience within financial services, fintech, banking, or payments.\n\nDemonstrated experience handling large money movements, including seven-figure transactions, with a high degree of accuracy.\n\nStrong understanding of payment processing, transaction flows, refunds, chargebacks, and account reconciliation.\n\nExcellent attention to detail and sound judgment when handling sensitive financial information.\n\nProficient written and verbal English communication skills.\n\nComfortable working with ticketing systems, CRMs, and internal financial tools.\n\nAbility to work independently in a fully remote environment and manage a steady volume of inquiries.\n\nAvailability to work during U.S. business hours.\n\nNice to Have\nFamiliarity with AML, KYC, and fraud prevention practices.\n\nExperience with support platforms such as Zendesk, Intercom, Freshdesk, or similar.\n\nBackground in e-commerce, rewards programs, or digital gift card platforms.\n\nWorking knowledge of Excel or Google Sheets for transaction tracking and reporting.\nPlease NOTE It is crucial that you complete the application form in full. As part of the application process, you will be required to record a video. If your application is successful, you will receive an email confirming next steps - the video is the first step of the interview process. If you do not record a video, we will not be able to consider you for ANY open roles.\n\nWe connect top talent with vetted employers, competitive pay, and real growth opportunities.","description_format":"text","description_chars":3403,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Growth opportunities"],"hiring_locations":[{"name":"Argentina","iso":"AR","kind":"country"},{"name":"Mexico","iso":"MX","kind":"country"},{"name":"South Africa","iso":"ZA","kind":"country"},{"name":"Bolivia","iso":"BO","kind":"country"},{"name":"Chile","iso":"CL","kind":"country"},{"name":"Ecuador","iso":"EC","kind":"country"},{"name":"Guatemala","iso":"GT","kind":"country"},{"name":"Paraguay","iso":"PY","kind":"country"},{"name":"Peru","iso":"PE","kind":"country"},{"name":"Santiago","iso":null,"kind":"city"},{"name":"Buenos Aires","iso":null,"kind":"city"},{"name":"Lima","iso":null,"kind":"city"},{"name":"Monterrey","iso":null,"kind":"city"},{"name":"Guayaquil","iso":null,"kind":"city"},{"name":"Montevideo","iso":null,"kind":"city"},{"name":"Guatemala City","iso":null,"kind":"city"},{"name":"Cape Town","iso":null,"kind":"city"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Recruiting & Staffing","Freelance & Talent Marketplaces"],"lifecycle":[{"event":"open","at":"2026-09-28T18:37:39Z"}],"visa":[],"liveness":{"score":18,"band":"cold","label":"Long shot","p_open":1,"p_active":0.333,"p_room":0.55,"age_days":20,"expected_fill_days":14,"reasons":["conf:1","win:tail"],"computed_at":"2026-10-19T05:45:15Z"},"pay":{"stated_usd_annual":24000,"is_top_pay":false},"html_url":"https://alion.io/job/hire-hangar-customer-support-representative-financial-background","json_url":"https://alion.io/job/hire-hangar-customer-support-representative-financial-background.json","meta":{"generated_at":"2026-10-20T03:46:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4199,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5719},"rest":"https://alion.io/mcp/rest/get_company?id=5719"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhire-hangar-customer-support-representative-financial-background"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhire-hangar-customer-support-representative-financial-background"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhire-hangar-customer-support-representative-financial-background"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hire-hangar-customer-support-representative-financial-background\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhire-hangar-customer-support-representative-financial-background"}]}