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This role is focused on delivering a supportive, patient-centered experience-primarily through SMS and phone conversations-while guiding individuals smoothly from initial inquiry to scheduled consultation.\nThis is a full-time, on-call position requiring consistent availability during assigned hours to respond promptly to new inquiries. Success in this role requires empathy, responsiveness, and the ability to make patients feel heard and cared for from the very first interaction.\nKey Responsibilities\nRespond promptly to inbound SMS and phone inquiries from prospective patients.\n\nLead warm, empathetic intake conversations to understand patient needs and goals.\n\nSchedule consultations using Calendly and internal systems.\n\nAccurately capture patient details and notes in CRM and EMR platforms.\n\nConduct timely follow-ups to nurture engagement and support scheduling.\n\nMaintain organized documentation while ensuring confidentiality and data accuracy.\n\nRequired Qualifications\n2+ years of experience in patient intake, care coordination, medical front desk, or healthcare customer support roles.\n\nExcellent written and spoken English communication skills.\n\nStrong interpersonal skills with a naturally empathetic and patient-focused approach.\n\nComfortable working in a structured on-call environment with consistent responsiveness during assigned hours.\n\nProficiency in Google Workspace and basic spreadsheet management (Excel or Google Sheets).\n\nPrior remote work experience is required. Candidates must be fluent with remote collaboration tools (such as Slack, Zoom, Google Workspace, Asana, or similar) and have ideally worked with US or UK-based companies. Applications without this experience will not be considered.\n\nPreferred Qualifications\nExperience supporting US-based healthcare providers or telehealth practices.\n\nFamiliarity with CRM or EMR systems such as Go High Level, DrChrono, or similar.\n\nBackground in wellness, chiropractic, physical therapy, or concierge medicine environments.\n\nTools & Technology\nGo High Level (CRM)\n\nDr Chrono (EMR)\n\nCalendly\n\nGoogle Workspace\n\nPlease NOTE\nIt is crucial that you complete the application form in full. As part of the application process, you will be required to record a video. If your application is successful, you will receive an email confirming the next steps-the video is the first step of the interview process. 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