{"id":2552531,"url":"https://alion.io/job/hire-overseas-customer-service-representative-logistics","title":"Customer Service Representative (Logistics)","company":{"id":3912884,"name":"Hire Overseas","domain":"hireoverseas.com","url":"https://alion.io/company/hire-overseas","size_band":"5000+","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":100,"open_postings":10,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":59,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"EST","utc_offset_min":-5,"utc_offset_max":-5},"hiring_geo_confidence":"inferred","locations":["Cape Town, South Africa","Durban, South Africa","Abuja, Nigeria","Lagos, Nigeria"],"countries":["ZA","NG"],"hiring_countries":["BR","NG","ZA","CL"],"hiring_countries_total":4,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"VPN","optional":false},{"name":"WhatsApp","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-06-09T00:00:00Z","employer_posted_date":"2026-06-09","last_verified_at":"2026-10-21T05:12:50Z","board_verified":true,"closed_at":null,"days_open":134,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":134},"description":"We're looking for a Customer Service Representative with logistics experience to serve as the primary point of contact between assigned clients and warehouse operations at a New Jersey-based 3PL provider. You will own one to two client accounts, manage order flow from receipt through delivery, coordinate shipment routing, and handle all client communication with accuracy and speed.\nThis role requires someone who already understands how shipments work end to end. You are not being taught the fundamentals. You are expected to hit the ground running with a solid grasp of order processing, shipping documentation, retailer compliance requirements, and warehouse coordination.\nWhy You'll Want to Join\nYou will be paid in USD (bi-monthly: every 15th and 30th)\nPaid Time Off in accordance with company policy\nObservance of Holidays per company guidelines\n100% remote setup so you can work wherever you're most productive\nOwn your accounts directly with clear responsibilities and minimal oversight\nJoin a relationship-driven 3PL where operational accuracy and responsiveness are the competitive advantage\nWhat You'll Work On\nClient and Order Management\nServe as the day-to-day point of contact for assigned client accounts\nReceive, review, and process incoming orders with accuracy before warehouse execution\nEnsure all order details are correct and complete prior to handoff\nManage high-volume email and async communication across clients via email and WhatsApp\nShipment Coordination and Routing\nCoordinate shipment routing based on client and end-customer requirements\nEnsure all shipments meet retailer compliance standards for accounts such as Walmart, Sam's Club, Wayfair, Home Depot, Amazon, Lowe's, and Costco\nHandle routing instructions and ensure shipments are dispatched correctly and on time\nDocumentation and Logistics Administration\nGenerate and manage bills of lading, shipping labels, and compliance documentation\nEnsure all shipments are fully documented and dispatch-ready\nMaintain accurate records across the internal WMS and logistics tools\nWarehouse and Operations Coordination\nAct as the liaison between the client and the warehouse manager\nCommunicate order priorities, flag issues, and track fulfillment status\nResolve execution issues quickly and keep clients informed throughout\nWhat You Bring\nExperience in a 3PL, freight forwarding, warehousing, supply chain, or import and export environment\nHands-on experience with U.S. retailer routing and compliance requirements including big-box retailers such as Walmart, Wayfair, Home Depot, or similar\nStrong understanding of order processing workflows and shipping documentation including BOLs, labels, and routing guides\nFamiliarity with warehouse management systems\nStrong written English: the majority of this role is email-based communication and documentation accuracy is critical\nHigh attention to detail and a process-driven approach to managing multiple workflows simultaneously\nComfortable working in a Windows-based environment with VPN and remote desktop access\nAvailability to work EST business hours\nNice to Have\nSpanish language proficiency\nExperience working directly with importers or consumer goods companies\nBackground managing client accounts independently in a 3PL or fulfillment environment\nHow to Apply\nPlease include:\nYour updated resume\nA short Loom video (1 to 2 minutes) introducing yourself, describing your logistics background, and walking through how you have managed order coordination and client communication in a previous role\nOnly candidates who submit a Loom video will be moved to the next step of the hiring process.\nIf you know logistics operations inside and out, communicate clearly in writing, and take pride in keeping shipments accurate and clients informed, this role gives you direct account ownership and the autonomy to execute without constant oversight.\nApplication Process Overview\nOur comprehensive selection process ensures we find the right fit for both you and our clients:\nInitial Application - Submit your application and complete our prequalifying questions\nVideo Introduction - Record an video introduction to showcase your communication skills and work experience\n Role-Specific Assessment - Complete a homework assignment tailored to the position (if applicable)\nRecruitment Interview - Initial screening with our talent team\nExecutive Interview - Meet with senior leadership to discuss role alignment\nClient Interview - Final interview with the client team you'd be supporting\nBackground & Reference Check - Professional reference verification\n Job Offer - Successful candidates receive a formal offer to join the team\nEach stage is designed to evaluate your fit for the role while giving you insights into our company culture and expectations. We'll keep you informed throughout the process and provide feedback at each step.","description_format":"text","description_chars":4859,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":true},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Brazil","iso":"BR","kind":"country"},{"name":"Nigeria","iso":"NG","kind":"country"},{"name":"South Africa","iso":"ZA","kind":"country"},{"name":"Chile","iso":"CL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Logistics","Commerce","Consumer Goods"],"lifecycle":[{"event":"open","at":"2026-10-14T18:18:15Z"}],"visa":[],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.245,"p_room":0.28,"age_days":134,"expected_fill_days":59,"reasons":["conf:0","agency","velocity","win:tail","crowd:"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/hire-overseas-customer-service-representative-logistics","json_url":"https://alion.io/job/hire-overseas-customer-service-representative-logistics.json","meta":{"generated_at":"2026-10-21T09:36:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13552,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3912884},"rest":"https://alion.io/mcp/rest/get_company?id=3912884"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhire-overseas-customer-service-representative-logistics"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhire-overseas-customer-service-representative-logistics"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhire-overseas-customer-service-representative-logistics"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hire-overseas-customer-service-representative-logistics\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhire-overseas-customer-service-representative-logistics"}]}