{"id":3761662,"url":"https://alion.io/job/hire-overseas-technical-support-engineer-typescriptreact-pcs942","title":"Technical Support Engineer (TypeScript/React) (PCS942)","company":{"id":3912884,"name":"Hire Overseas","domain":"hireoverseas.com","url":"https://alion.io/company/hire-overseas","size_band":"5000+","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":75,"open_postings":10,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":44,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Johannesburg, South Africa","Cape Town, South Africa","Pretoria, South Africa","Mexico City, Mexico","San Salvador, El Salvador","São Paulo, Brazil"],"countries":["ZA","MX","SV","BR"],"hiring_countries":["BR","MX","ZA","SV"],"hiring_countries_total":4,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"TypeScript","optional":false},{"name":"AWS","optional":true},{"name":"ClickHouse","optional":true},{"name":"Cloudflare","optional":true},{"name":"GitHub","optional":true},{"name":"LLM","optional":true},{"name":"PostgreSQL","optional":true},{"name":"Redis","optional":true},{"name":"Tailwind CSS","optional":true},{"name":"Terraform","optional":true}],"status":"live","first_seen_at":"2026-11-04T18:46:55Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-07T15:28:28Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"We're looking for a Technical Support Engineer to help the top customers of a fast-growing AI app builder successfully build and scale their apps. The platform lets business owners describe the software they need in plain language and get a working product. Those customers are not technical, so when the platform's AI agent fails them, they are stuck. You are the person who gets them unstuck, whether that means fixing a bug, advising on architecture, or sorting out an integration.\nThis is a support role for engineers. You will debug real production issues in customer apps, then take what you learn and fix the underlying platform or AI agent so the same issue never happens again. You will also build automations so your support workflow can scale to hundreds of customers a day. If you are a strong TypeScript and React engineer who likes talking to customers, moves fast, and cares about getting the details right, this role is a strong fit.\nWhy You'll Want to Join\nYou will be paid in USD (bi-monthly: every 15th and 30th)\nPaid Time Off in accordance with company policy\nObservance of Holidays per company guidelines\n100% remote setup so you can work wherever you're most productive\nThis role requires working standard Sydney business hours\nWork on a modern stack with AI at the core of the product, across multiple cloud providers and AI models\nStay in the role as long as you like, with an open path to transition into software engineering, pre-sales engineering, or post-sales engineering after 6 to 12 months\nWhat You'll Work On\nCustomer App Resolution\nFully resolve issues with customer apps, from fixing bugs to advising on architecture to helping with integrations\nWork with non-technical customers and explain problems and fixes in clear, simple language\nDebug production issues using logs, traces, repros, and minimal test cases\nClose tickets at high volume without sacrificing quality or leaving customers half-helped\nProduct and Platform Improvement\nTurn every customer fix into a platform improvement by updating the underlying platform or AI agent so the issue does not recur\nSpot patterns across tickets and flag the product gaps that cause the most customer pain\nWork with the engineering team to ship fixes quickly and verify they work\nKnowledge Base and Documentation\nKeep public and internal documentation up to date, including known issues\nWrite guides and answers that are clear, concise, and tailored to the audience\nTurn repeated questions into self-serve resources\nSupport Automation\nAutomate your support workflow so you can help hundreds of customers a day\nBuild tooling, scripts, and AI-assisted workflows that cut repetitive work and speed up resolution\nContinuously improve how support runs rather than just working the queue\nIncident Response\nBe the first point of contact for platform incidents during your working hours\nManage the public status page and customer communication during incidents\nCoordinate with engineering on diagnosis and resolution, and follow up with clear updates until it is closed\nWhat You Bring\nStrong TypeScript and React background\nSolid modern web app fundamentals including HTTP, APIs, authentication, and databases\nProven ability to debug production issues using logs, traces, repros, and minimal test cases\nStrong systems and architecture thinking, including scalability, reliability, performance, and security basics\nExcellent written communication that is clear, simple, concise, and specific to the audience\nPrior experience in a customer-facing role such as support, sales, or pre-sales\nA track record of closing 50 or more tickets a day\nA bias to ship fast, iterate, and correct mistakes quickly\nGood taste and attention to detail, with pride in work that is simple and self-serve\nHunger and a willingness to work hard and operate at any level to get things done\nAvailable to work standard Sydney business hours\nNice to Have\nExperience with Postgres, Redis, ClickHouse, Hono, Drizzle ORM, Temporal, or Tailwind\nExperience with Cloudflare or AWS and infrastructure as code tools such as CDK or Terraform\nExperience building with AI SDKs and LLM-based applications\nExperience building automations or internal tooling to scale a support function\nExperience managing platform incidents and public status communication\nExperience supporting non-technical or small business customers\nHow to Apply\nPlease include:\nYour updated resume\nA GitHub link or example of work if you have one\nA short Loom video (1 to 2 minutes) introducing yourself, describing your engineering and customer-facing experience, and walking through a production issue you debugged from report to fix and what you changed so it would not happen again\nOnly candidates who submit a Loom video will be moved to the next step of the hiring process.\nIf you are an engineer who likes solving real problems for real customers, moves fast, and wants to help build a platform that makes software accessible to non-technical operators, this role gives you the ownership and the direct impact to do your best work.\nApplication Process Overview\nOur comprehensive selection process ensures we find the right fit for both you and our clients:\nInitial Application - Submit your application and complete our prequalifying questions\nVideo Introduction - Record an video introduction to showcase your communication skills and work experience\n Role-Specific Assessment - Complete a homework assignment tailored to the position (if applicable)\nRecruitment Interview - Initial screening with our talent team\nExecutive Interview - Meet with senior leadership to discuss role alignment\nClient Interview - Final interview with the client team you'd be supporting\nBackground & Reference Check - Professional reference verification\n Job Offer - Successful candidates receive a formal offer to join the team\nEach stage is designed to evaluate your fit for the role while giving you insights into our company culture and expectations. We'll keep you informed throughout the process and provide feedback at each step.","description_format":"text","description_chars":6026,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Brazil","iso":"BR","kind":"country"},{"name":"Mexico","iso":"MX","kind":"country"},{"name":"South Africa","iso":"ZA","kind":"country"},{"name":"El Salvador","iso":"SV","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-04T18:46:55Z"}],"visa":[],"liveness":{"score":38,"band":"fade","label":"Fading","p_open":1,"p_active":0.379,"p_room":1,"age_days":2,"expected_fill_days":44,"reasons":["conf:2","agency","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/hire-overseas-technical-support-engineer-typescriptreact-pcs942","json_url":"https://alion.io/job/hire-overseas-technical-support-engineer-typescriptreact-pcs942.json","meta":{"generated_at":"2026-11-07T19:32:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30450,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3912884},"rest":"https://alion.io/mcp/rest/get_company?id=3912884"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhire-overseas-technical-support-engineer-typescriptreact-pcs942"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhire-overseas-technical-support-engineer-typescriptreact-pcs942"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhire-overseas-technical-support-engineer-typescriptreact-pcs942"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hire-overseas-technical-support-engineer-typescriptreact-pcs942\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhire-overseas-technical-support-engineer-typescriptreact-pcs942"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3761662}},{"tool":"search_jobs","arguments":{"company":"hireoverseas.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3761662},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}