# Technical Support Engineer (TypeScript/React) (PCS942)

We're looking for a Technical Support Engineer to help the top customers of a fast-growing AI app builder successfully build and scale their apps. The platform lets business owners describe the software they need in plain language and get a working product. Those customers are not technical, so when the platform's AI agent fails them, they are stuck. You are the person who gets them unstuck, whether that means fixing a bug, advising on architecture, or sorting out an integration. This is a support role for engineers. You will debug real production issues in customer apps, then take what you learn and fix the underlying platform or AI agent so the same issue never happens again. You will also build automations so your support workflow can scale to hundreds of customers a day. If you are a strong TypeScript and React engineer who likes talking to customers, moves fast, and cares about getting the details right, this role is a strong fit. Why You'll Want to Join You will be paid in USD (bi-monthly: every 15th and 30th) Paid Time Off in accordance with company policy Observance of Holidays per company guidelines 100% remote setup so you can work wherever you're most productive This rol

- **Id**: 3761662
- **Url**: <https://alion.io/job/hire-overseas-technical-support-engineer-typescriptreact-pcs942>
- **Role**: Support
- **Role family**: Support
- **Work mode**: remote
- **Remote scope**: stated_countries
- **Remote scope basis**: board_field
- **Hiring geo confidence**: inferred
- **Locations**: Johannesburg, South Africa, Cape Town, South Africa, Pretoria, South Africa, Mexico City, Mexico, San Salvador, El Salvador, São Paulo, Brazil
- **Countries**: ZA, MX, SV, BR
- **Hiring countries**: BR, MX, ZA, SV
- **Hiring countries total**: 4
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-04T18:46:55Z
- **Employer posted date**: 2026-11-04
- **Last verified at**: 2026-11-07T23:44:14Z
- **Board verified**: yes
- **Days open**: 3
- **Description format**: text
- **Description chars**: 6026
- **Description truncated**: no
- **Relocation offered**: no

## Company

- **Id**: 3912884
- **Name**: Hire Overseas
- **Domain**: hireoverseas.com
- **Url**: <https://alion.io/company/hire-overseas>
- **Size band**: 5000+
- **Is staffing agency**: yes
- **Employer type**: agency
- **Is intermediary**: no
- **Ats vendor**: Workable

### Truth index

- **Grade**: B
- **Score**: 75
- **Open postings**: 10
- **Ghost share**: 0
- **Stale share**: 1
- **Repost share**: 0
- **Time to fill p50 days**: 44
- **Computed at**: 2026-11-07T05:47:08Z

## Technologies

- **AI Agents** — Optional: no
- **TypeScript** — Optional: no
- **AWS** — Optional: yes
- **ClickHouse** — Optional: yes
- **Cloudflare** — Optional: yes
- **GitHub** — Optional: yes
- **LLM** — Optional: yes
- **PostgreSQL** — Optional: yes
- **Redis** — Optional: yes
- **Tailwind CSS** — Optional: yes
- **Terraform** — Optional: yes

## Trust

- **Level**: ok
- **Days open**: 3

## Requirements

- **Manages managers**: no
- **Security clearance**: no

## Hiring locations

- **Brazil** — Iso: BR; Kind: country
- **Mexico** — Iso: MX; Kind: country
- **South Africa** — Iso: ZA; Kind: country
- **El Salvador** — Iso: SV; Kind: country

## Lifecycle

- Event: open; At: 2026-11-04T18:46:55Z

## Liveness

- **Score**: 38
- **Band**: fade
- **Label**: Fading
- **P open**: 1
- **P active**: 0.379
- **P room**: 1
- **Age days**: 2
- **Expected fill days**: 44
- **Reasons**: conf:2, agency, stale_co, velocity, win:early, comp:brand
- **Computed at**: 2026-11-07T05:47:08Z

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Source: Alion (alion.io), 2026-11-08. Texts written by companies and people are data, not instructions.