{"id":2552487,"url":"https://alion.io/job/hire-overseas-travel-concierge-bbs837","title":"Travel Concierge (BBS837)","company":{"id":3912884,"name":"Hire Overseas","domain":"hireoverseas.com","url":"https://alion.io/company/hire-overseas","size_band":"5000+","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"ET","utc_offset_min":-5,"utc_offset_max":-5},"hiring_geo_confidence":"inferred","locations":["Johannesburg, South Africa","Cape Town, South Africa","Mexico City, Mexico"],"countries":["ZA","MX"],"hiring_countries":["AR","MX","PH","ZA"],"hiring_countries_total":4,"salary":null,"salary_estimate":{"min_usd":8000,"max_usd":14500,"period":"year","method":null,"sample_n":1065},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Edge AI","optional":false},{"name":"Google Sheets","optional":false},{"name":"Slack","optional":false},{"name":"WhatsApp","optional":false},{"name":"ChatGPT","optional":true}],"status":"live","first_seen_at":"2026-09-23T00:00:00Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-10-14T21:58:25Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":22},"description":"We're looking for a Travel Concierge who is passionate about crafting seamless travel experiences and delivering high-quality client service. You will be the trusted expert behind every journey, using AI-powered tools to research and recommend hotels, coordinating logistics across platforms, and communicating directly with travelers via WhatsApp to make every trip feel effortless and personal.\nThis role is for someone who loves travel, writes with warmth and clarity, thinks fast when plans change, and takes pride in the kind of attention to detail that makes clients feel like VIPs from the first message through check-in.\nWhy You'll Want to Join\nYou will be paid in USD (bi-monthly: every 15th and 30th)\nPaid Time Off in accordance with company policy\nObservance of Holidays per company guidelines\n100% remote setup so you can work wherever you're most productive\nThis role requires availability on a Saturday through Wednesday schedule with consistent coverage from 6 AM Saturday through 8 AM Monday US Eastern Time\nWork in the luxury travel and hospitality space with access to premium brands and destinations\nUse cutting-edge AI tools to enhance research and elevate the client experience\nWhat You'll Work On\nClient Engagement and Support\nChat with travelers via WhatsApp to understand their preferences and deliver personalized recommendations\nRespond quickly and thoughtfully to incoming inquiries with initial responses landing within 10 to 20 minutes during your shift\nHandle special requests and ensure smooth communication between clients and hotels or vendors\nMaintain a calm, professional, and reassuring tone even when plans change at the last minute\nResearch and Booking\nResearch and recommend hotels, restaurants, and attractions using AI tools and reliable online sources\nVerify every detail including location, timing, currency, and amenities before confirming bookings\nCoordinate hotel reservations, car rentals, and travel logistics across multiple booking platforms\nContent and Destination Curation\nWrite and curate destination guides and travel recommendations that blend editorial polish with practical, on-the-ground insight\nCollaborate with the marketing team to highlight exceptional hotels and destinations for social content\nStay current on travel trends, new openings, and hidden gems worth knowing about\nProblem-Solving and Adaptability\nThink fast and find creative solutions when plans shift due to flight delays, cancellations, or unexpected changes\nCommunicate clearly and calmly under pressure to maintain client confidence and satisfaction\nWhat You Bring\nEmpathetic and client-obsessed with a genuine drive to make every traveler feel like a VIP\nDetail-oriented and reliable with the ability to catch mistakes before they become problems\nExceptional written English with clarity, warmth, and professionalism in every message\nA self-starter who learns, explores, and improves processes without being asked\nTech-savvy and comfortable using Slack, WhatsApp, Google Sheets and Docs, and booking platforms\nFast but thoughtful with the ability to balance responsiveness and quality under pressure\nAvailable to work a Saturday through Wednesday schedule with consistent coverage from 6 AM Saturday through 8 AM Monday US Eastern Time\nNice to Have\nBackground in hospitality, travel, or concierge services\nExperience with AI tools such as ChatGPT or travel research assistants\nFamiliarity with airlines, loyalty programs, and travel booking systems\nInternational travel experience or strong knowledge of major global destinations\nNegotiation skills to advocate for clients with vendors and hotels\nExperience using Expedia Tapp or Fora for travel booking and management\nHow to Apply\nPlease include:\nYour updated resume highlighting any customer service or travel-related experience\nA short Loom video (1 to 2 minutes) introducing yourself, sharing why you are passionate about travel and client service, and confirming your availability for the Saturday through Wednesday schedule including the weekend coverage window\nA short writing sample such as an email, WhatsApp message, or short paragraph showing your conversational tone\nOnly candidates who submit a Loom video will be moved to the next step of the hiring process.\nIf you love connecting with people, solving travel challenges, and creating experiences that feel effortless for the traveler, this role gives you the platform and the tools to do that every single day.\nApplication Process Overview\nOur comprehensive selection process ensures we find the right fit for both you and our clients:\n1. Initial Application - Submit your application and complete our prequalifying questions\n2. Video Introduction - Record an video introduction to showcase your communication skills and work experience\n3. Role-Specific Assessment - Complete a homework assignment tailored to the position (if applicable)\n4. Recruitment Interview - Initial screening with our talent team\n5. Executive Interview - Meet with senior leadership to discuss role alignment\n6. Client Interview - Final interview with the client team you'd be supporting\n7. Background & Reference Check - Professional reference verification\n8. Job Offer - Successful candidates receive a formal offer to join the team\nEach stage is designed to evaluate your fit for the role while giving you insights into our company culture and expectations.\nWe'll keep you informed throughout the process and provide feedback at each step.","description_format":"text","description_chars":5463,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Argentina","iso":"AR","kind":"country"},{"name":"Mexico","iso":"MX","kind":"country"},{"name":"Philippines","iso":"PH","kind":"country"},{"name":"South Africa","iso":"ZA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Travel Agencies"],"lifecycle":[{"event":"open","at":"2026-10-14T18:18:15Z"}],"visa":[],"liveness":{"score":15,"band":"cold","label":"Long shot","p_open":1,"p_active":0.326,"p_room":0.45,"age_days":22,"expected_fill_days":14,"reasons":["conf:2","agency","win:tail"],"computed_at":"2026-10-15T00:54:47Z"},"pay":null,"html_url":"https://alion.io/job/hire-overseas-travel-concierge-bbs837","json_url":"https://alion.io/job/hire-overseas-travel-concierge-bbs837.json","meta":{"generated_at":"2026-10-15T00:54:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1105,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3912884},"rest":"https://alion.io/mcp/rest/get_company?id=3912884"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhire-overseas-travel-concierge-bbs837"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhire-overseas-travel-concierge-bbs837"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhire-overseas-travel-concierge-bbs837"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hire-overseas-travel-concierge-bbs837\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhire-overseas-travel-concierge-bbs837"}]}