{"id":2479396,"url":"https://alion.io/job/hire-resolve-assistant-reservations-manager","title":"Assistant Reservations Manager","company":{"id":678136,"name":"Hire Resolve","domain":"hireresolve.com","url":"https://alion.io/company/hireresolve","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":"jobmail.co.za","ats_vendor":"Workable","truth_index":{"grade":"B","score":79,"open_postings":1994,"ghost_share":0.249,"stale_share":0.191,"repost_share":0.428,"time_to_fill_p50_days":14,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9500,"max_usd":16500,"period":"year","method":"role_seniority_country_remote_cell","sample_n":15},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-13T22:11:45Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-21T15:27:45Z","board_verified":false,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":13},"description":"Hire Resolve's client is seeking an Assistant Reservations Manager to join their team in Cape Town. This role involves driving high levels of customer satisfaction, overseeing reservations operations, and contributing to the hotel’s financial goals. The Assistant Reservations Manager will help supervise the team, manage revenue, and support continuous improvements to systems and processes.\n\nTop Responsibilities:\nReservation Management:\nAssist in managing daily operations of the reservations department.\nEnsure reservations are processed accurately, including customer details and special requests.\nMaintain accurate and up-to-date inventory and manage the reservation system.\nHandle phone, email, and online reservations, ensuring availability and rates are clearly communicated.\n Customer Service Excellence:\nProvide excellent customer service for guest inquiries and bookings, addressing special requests.\nResolve guest complaints or concerns professionally and promptly.\nEnsure clear communication with other departments (e.g., front desk, housekeeping) to meet guest needs.\nTeam Leadership & Supervision:\nSupervise the reservations team, ensuring they are well-trained and motivated.\nProvide ongoing feedback, training, and support to team members.\nEnsure the team adheres to hotel policies, procedures, and quality standards.\nRevenue Management & Reporting:\nAssist with managing room rates, availability, and inventory to optimize revenue.\nSupport the Reservations Manager with reporting on bookings, occupancy, and revenue.\nMonitor bookings to identify trends and recommend rate adjustments as needed.\nSystem & Process Improvement:\nContribute to improving reservation processes for efficiency and smooth workflow.\nStay updated on system upgrades and assist with implementation and training.\nProvide input on strategies for improving customer satisfaction and operational efficiency.\nHealth & Safety and Compliance:\nEnsure operations comply with hotel policies, industry regulations, and health and safety standards.\nUphold the hotel’s commitment to quality service and customer satisfaction.\nAdministrative Support:\nAssist with maintaining accurate reservation records and documentation.\nSupport budget planning, inventory management, and ensure alignment with hotel goals.\nQualifications & Experience:\nEducation:\nHigh school diploma or equivalent required.\nDegree or diploma in Hospitality, Tourism, or related field preferred.\nExperience:\nMinimum 2 years of experience in hotel reservations, with some supervisory experience.\nExperience with property management systems (PMS), online booking platforms, and front desk operations.\nStrong knowledge of reservations and revenue management.\nIf you meet the above requirements and want to make a career-changing move, apply today by emailing your CV to  or visit our website: www.hireresolve.co.za\nYou can also connect with Rachel van Dyk on LinkedIn or \nPlease note that correspondence will only be conducted with shortlisted candidates for this position. Should you not hear from us within 3 days, please consider your application unsuccessful.","description_format":"text","description_chars":3166,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-13T22:11:45Z"},{"event":"close","at":"2026-10-14T09:13:31Z"},{"event":"reopen","at":"2026-10-14T17:03:12Z"},{"event":"close","at":"2026-10-15T19:42:59Z"},{"event":"reopen","at":"2026-10-21T15:27:45Z"}],"visa":[],"liveness":{"score":32,"band":"fade","label":"Fading","p_open":1,"p_active":0.432,"p_room":0.75,"age_days":13,"expected_fill_days":14,"reasons":["seen:5","agency","velocity","win:late","comp:junior,brand"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/hire-resolve-assistant-reservations-manager","json_url":"https://alion.io/job/hire-resolve-assistant-reservations-manager.json","meta":{"generated_at":"2026-10-27T12:50:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":738,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":678136},"rest":"https://alion.io/mcp/rest/get_company?id=678136"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhire-resolve-assistant-reservations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhire-resolve-assistant-reservations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhire-resolve-assistant-reservations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hire-resolve-assistant-reservations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhire-resolve-assistant-reservations-manager"}]}