{"id":4058989,"url":"https://alion.io/job/hire-resolve-business-analyst-remote","title":"Business Analyst - remote","company":{"id":4513499,"name":"Hire Resolve","domain":"hireresolve.za.com","url":"https://alion.io/company/hire-resolve-5","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Analytics","role_family":"Analytics","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Gqeberha, South Africa"],"countries":["ZA"],"hiring_countries":["ZA"],"hiring_countries_total":1,"salary":{"min":600000,"max":960000,"currency":"ZAR","period":"year","gross":true,"usd_annual":57930},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"AI Agents","optional":false},{"name":"Microsoft Office","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-11-11T05:22:00Z","employer_posted_date":null,"last_verified_at":"2026-11-11T05:22:00Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Description\nA global logistics and freight forwarding company is seeking a Product Owner / Business Analyst who will own and evolve the global digital customer experience platform while standardizing and aligning underlying business processes with global standards.\n\nResponsibilities:\n\n1. Product Strategy and Roadmap DevelopmentOwn and continuously evolve the digital product roadmap in collaboration with IT, Commercial, Operations, and Executive Leadership.\n\nTranslate business priorities, customer feedback, and technology trends into actionable initiatives, balancing near-term wins with long-term strategic outcomes.\n\n2. Customer Discovery and Process StandardizationEngage directly with customers and internal teams (Sales, Operations, Customer Service) to validate needs and map supply chain workflows.\n\nEvaluate, (re)design, and document standard business processes across local and global operations; prepare risk/benefit analyses and change requests.\n\nUse product analytics, research, and usage data to drive evidence-based decisions.\n\n3. User Experience (UX) and UI DesignChampion a simplified, intuitive, and modern user interface for the digital platform.\n\nPartner with UX/UI resources on information architecture, workflow design, user testing, and prototyping to simplify complex logistics processes.\n\n4. Market Intelligence and Emerging TechnologyMonitor supply chain/logistics digital trends and benchmark against competing platforms and adjacent industries (banking, e-commerce, SaaS).\n\nIdentify and evaluate use cases for Generative/Agentic AI, predictive analytics, natural-language reporting, and automated exception management alongside data and engineering teams.\n\n5. Backlog Management and Delivery ExecutionOwn the product backlog; prioritize user stories by business impact, customer value, adoption potential, and technical effort.\n\nWrite clear functional requirements, user stories, and acceptance criteria; define MVPs and phased release plans.\n\nPartner with Engineering, Architecture, Integration, Data/Analytics, Cybersecurity, and Implementation teams through full delivery lifecycles.\n\nCoordinate system dependencies with core enterprise applications (transportation, warehouse, customs, CRM, finance; CargoWise knowledge advantageous).\n\n6. Testing, Quality Assurance and Change ManagementFacilitate stakeholder workshops and manage project dependencies and risks.\n\nPrepare test scripts, document functional enhancements, and lead UAT alongside business units and SMEs prior to deployment.\n\n7. Training, Documentation and SupportDevelop training materials, desk references, user guides, and standard operating procedures using consistent BPM methodologies.\n\nDeliver complete project documentation within target timelines and support business Champions during rollouts.\n\n8. Stakeholder Engagement and Platform AdoptionAct as the primary product point of contact across business and IT functions, communicating decisions, trade-offs, and progress.\n\nDrive platform adoption among internal users and external clients; partner with Commercial teams to streamline onboarding.\n\nTrack key performance indicators (KPIs), including active user adoption, digital transaction volumes, self-service rates, CSAT/retention, and operational efficiency gains.\n\nMinimum Requirements:\nExperience: 5+ years in Digital Product Management, Product Ownership, Business Analysis, or Digital Transformation managing customer-facing B2B platforms.\n\nEducation: Degree in Business, International Logistics, Marketing, Communications, Accounting, or equivalent.\n\nDomain Knowledge (Preferred): Background in freight forwarding, supply chain, shipment visibility portals, or complex B2B self-service ecosystems.\n\nTechnical CompetenciesMethodologies: Strong grasp of product discovery, agile delivery, user journey mapping, and backlog prioritization.\n\nProcess and Analytics: Proficiency in business process mapping (Visio or similar), SQL, and process improvement frameworks (Six Sigma / DMAIC).\n\nArchitecture and Tech: Understanding of APIs, cloud platforms, system integration, data architecture, and practical AI/automation implementation.\n\nTools: Microsoft Office Suite (Word, Excel, PowerPoint), collaborative tools (Teams, Zoom), and modern product management software.\n\nBenefits:\nCompetitive salary based on experience (salary can potentially be more based on experience/skills)\nIF you meet the above requirements and want to make a career-changing move, apply today by emailing your CV to \n\nPackage & Remuneration\nR600 000 - R960 000 per annum\nAbout Us\nHire Resolve is a top recruitment agency in South Africa, connecting businesses with talented professionals across a wide range of industries and locations.\n\nWe help companies recruit and hire skilled professionals across Engineering, Mining, IT, Finance, Manufacturing, Construction, Supply Chain, Logistics, Renewable Energy, Sales, Marketing and more. Our recruitment expertise spans entry-level, specialist, senior management and executive positions.\n\nWith recruitment solutions covering major South African cities including Johannesburg, Cape Town, Pretoria, Durban, Gqeberha and Bloemfontein, as well as locations nationwide, we help businesses find the right talent wherever they need it.\n\nWhether you're hiring for a single position or building an entire team, Hire Resolve provides tailored recruitment solutions designed around your hiring needs.\n\nReady to find your next hire? 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