{"id":2547188,"url":"https://alion.io/job/hire-resolve-support-engineer","title":"Support Engineer","company":{"id":678136,"name":"Hire Resolve","domain":"hireresolve.com","url":"https://alion.io/company/hireresolve","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":"jobmail.co.za","ats_vendor":"Workable","truth_index":{"grade":"A","score":87,"open_postings":925,"ghost_share":0.045,"stale_share":0.411,"repost_share":0.323,"time_to_fill_p50_days":4,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Durban, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"MS SQL","optional":false},{"name":"Python","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-10-14T17:06:51Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-14T17:06:51Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Hire Resolve is seeking a skilled Support Engineer to join their client's team, a leading supplier of online vending systems. This is an exciting opportunity to work with a innovative company that specializes in providing online vending solutions, and contribute to the development and maintenance of their systems. As a Support Engineer, you will be responsible for providing technical support to customers, troubleshooting issues, and collaborating with the development team to resolve problems. If you have a passion for IT and a strong technical background, this could be the perfect role for you.Responsibilities\n\nCollaborate with engineers, support, developers, and business management in:\nSpecification, development, and deployment of new company products\nMaintenance, support, and monitoring of company products and infrastructure\nRunning reports and data extracts or updates\nDiagnosis of server/infrastructure faults\nTesting of company products\nDevelop, update, maintain, and run reports on customer and system data using various tools\nMonitor infrastructure health and apply relevant company processes\nReview infrastructure requirements\nProvide data extracts to internal departments when required\nMaintain offsite backups of data and Virtual Machines\nDeploy new applications and product updates\nReport defects\nInstall, configure, and test computer software, networks, and equipment using various hardware platforms\nBe part of the company's Infrastructure Support team responsible for optimal performance and availability of the Company's Hosted Server Platform\nWrite and maintain necessary documents and train other staff or customers\nRequirements\n\nComputing skills:\nWindows Server\nNetworking\nTechnical skills:\nExcellent problem-solving abilities\nFault management - raising error logs, following up, and re-testing\nPedantic nature\nAbility to work under pressure\nMust be accurate in performing daily tasks\nDatabase skills:\nVery familiar with MS SQL 2008 installation, maintenance, performance requirements\nVery good understanding of how databases and database engines work\nRunning, writing, and testing scripts\nPerformance management of database engine, replication, and mirror technologies\nDatabase archiving and cleanup\nProgramming skills:\nAbility to develop test code and applets using Excel, Python, Visual Studio, and other tools\nBenefits\n\nSalary negotiable\nContact Hire Resolve for you next career-changing move\nApply for this role today, contact Gustav Vogel at Hire Resolve or on LinkedIn\nYou can also visit the Hire Resolve website: hireresolve.us or email us your CV: .\nWe will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.","description_format":"text","description_chars":2814,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-14T17:06:51Z"}],"visa":[],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":1,"p_active":0.542,"p_room":1,"age_days":0,"expected_fill_days":4,"reasons":["seen:0","agency","velocity","win:early","comp:brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/hire-resolve-support-engineer","json_url":"https://alion.io/job/hire-resolve-support-engineer.json","meta":{"generated_at":"2026-10-15T18:02:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27297,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":678136},"rest":"https://alion.io/mcp/rest/get_company?id=678136"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhire-resolve-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhire-resolve-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhire-resolve-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hire-resolve-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhire-resolve-support-engineer"}]}