{"id":3041573,"url":"https://alion.io/job/hire-resolve-technical-support-engineer","title":"Technical Support Engineer","company":{"id":678136,"name":"Hire Resolve","domain":"hireresolve.com","url":"https://alion.io/company/hireresolve","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":"jobmail.co.za","ats_vendor":"Workable","truth_index":{"grade":"B","score":79,"open_postings":1990,"ghost_share":0.249,"stale_share":0.191,"repost_share":0.429,"time_to_fill_p50_days":14,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Johannesburg, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":19000,"max_usd":50000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":800},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-21T22:53:18Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-21T22:53:18Z","board_verified":false,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Job Title: Technical Support EngineerLocation: Johannesburg\nJob Summary:\nThe Technical Support Engineer will provide technical assistance to mainly support the customers with troubleshooting and resolving complex electrical and electronic system issues within the Battery Energy Storage Systems (BESS) field. The ideal candidate will have a strong background in electric and electronic engineering and possess excellent problem-solving and have experience in a technical field.\nResponsibilities:\nProvide technical support and assistance to customers via phone, email, and on-site visits.\nTroubleshoot and resolve complex hardware and software issues, ensuring customer satisfaction.\nCollaborate with internal teams to diagnose and resolve product or service-related problems.\nConduct detailed analysis and root cause investigations to identify underlying technical issues.\nProvide timely updates and resolutions to customers and internal stakeholders.\nDevelop and maintain technical documentation, including user guides, troubleshooting manuals, and technical bulletins tailored for BESS products\nStay updated with industry trends and emerging technologies related to electrical and electronic systems.\nConduct training and knowledge transfer sessions for customers or internal teams as required.\nPrepare accurate feedback reports to customers\nMaintain strong relationships with customers and resolve any escalations effectively.\nRequirements:\nBachelor's degree in Electrical and/or Electronic Engineering (B Eng Electric and Electronic).\nProven experience in technical support or related field.\nStrong knowledge of electrical and electronic systems and principles.\n5 years working experience\nProficient in troubleshooting and resolving complex technical issues.\nExcellent communication and interpersonal skills to effectively interact with customers and internal stakeholders.\nStrong analytical and problem-solving abilities.\nHands on experience with Windows/ Linux/ Mac OS environments\nWillingness to travel occasionally for on-site support.\nContact Hire Resolve for you next career-changing move.\nSalary: negotiable.\nOur client is offering a highly competitive salary for this role based on experience.\nApply for this role today, contact Alyssa Marson, Tameaka Futcher, Elma Pelser or Henker Harmse at Hire Resolve or on LinkedIn\nYou can also visit the Hire Resolve website: hireresolve.us or email us your CV: ","description_format":"text","description_chars":2442,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-21T22:53:18Z"}],"visa":[],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":1,"p_active":0.54,"p_room":1,"age_days":3,"expected_fill_days":14,"reasons":["seen:3","agency","velocity","win:early","comp:brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/hire-resolve-technical-support-engineer","json_url":"https://alion.io/job/hire-resolve-technical-support-engineer.json","meta":{"generated_at":"2026-10-25T14:49:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21364,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":678136},"rest":"https://alion.io/mcp/rest/get_company?id=678136"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhire-resolve-technical-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhire-resolve-technical-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhire-resolve-technical-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hire-resolve-technical-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhire-resolve-technical-support-engineer"}]}