{"id":1590293,"url":"https://alion.io/job/hire-resolve-workforce-planning-manager","title":"Workforce Planning Manager","company":{"id":678136,"name":"Hire Resolve","domain":"hireresolve.com","url":"https://alion.io/company/hireresolve","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":"jobmail.co.za","ats_vendor":"Workable","truth_index":{"grade":"D","score":46,"open_postings":620,"ghost_share":0.906,"stale_share":0,"repost_share":0.324,"time_to_fill_p50_days":14,"computed_at":"2026-10-21T05:46:15Z"}},"role":"HR","role_family":"HR","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":16500,"max_usd":33000,"period":"year","method":"role_country_seniority_unknown","sample_n":40},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"LinkedIn","optional":false}],"status":"live","first_seen_at":"2026-10-01T15:51:52Z","employer_posted_date":"2026-10-18","last_verified_at":"2026-10-18T15:26:45Z","board_verified":false,"closed_at":null,"days_open":20,"trust":{"level":"ghost","repost_count":3,"flags":["repost","company_stale"],"days_open":19},"description":"Career Opportunity: Workforce Planning Manager\nLocation: Cape Town\nIndustry: Insurance\nSalary: Highly Competitive Market-Related CTC Package\nStart Date: ASAP\nAre you a strategic leader with high commercial acumen and proven experience in workforce management and resource forecasting for high-volume, customer-facing operations?\nOur client, a global leader in the Insurance sector, is seeking a Workforce Planning Manager to drive strategic staffing plans for their customer-facing operations, with a particular focus on B2C Front Office environments. This pivotal role requires using advanced data analysis and predictive modeling to ensure operational efficiency, scalability, and high customer satisfaction.\nThis is an opportunity to directly influence business objectives, support strategic planning, and present complex operational outputs in a commercially relevant way to senior stakeholders.\nKey Responsibilities:\nResource Forecasting & Planning\nForecasting Models: Develop and maintain resource forecasting models to predict future call, claims, and resource requirements based on historical data and projected trends.\n\nStrategic Planning: Create comprehensive Short, Medium, and Long-Term resource plans to ensure efficient use of resources across multiple channels.\n\nCommercial Alignment: Collaborate with finance and operational teams to align resource forecasts and plans with broader business objectives, ensuring commercial viability.\n\nStakeholder Engagement: Facilitate regular meetings to review forecasts, address challenges, and communicate resource plans effectively to all relevant parties.\n\nData, Process & Risk Management\nData Analysis: Gather, analyse, and interpret complex data to provide insights into resource utilisation and performance indicators.\n\nReporting: Develop and maintain dashboards and reports, translating operational data into clear, commercially focused insights for senior management.\n\nProcess Improvement: Identify and implement improvements, utilizing WFM technology (e.g., NICE, Verint, IEX, Calabrio) to enhance the accuracy of forecasting and planning processes.\n\nRisk Management: Assess potential risks related to resource availability, develop contingency plans, and ensure compliance with internal policies and regulatory conduct rules.\n\nMinimum Requirements:\nExperience (Essential): Proven, extensive experience in resource forecasting and planning within a B2C Front Office or contact centre environment.\n\nWFM Proficiency: Proficiency in workforce management and planning tools (e.g., NICE, Verint, IEX, Calabrio).\n\nSkills:\nCommercial Acumen: Strong ability to link operational planning to financial outcomes and strategic goals.\n\nAnalytical: Strong analytical and problem-solving skills, with experience in scenario modelling and capacity planning.\n\nCommunication: Skilled in presenting workforce strategies and performance insights to senior stakeholders, focusing on financial impact.\n\nOther: Flexibility to adapt to changing business needs and work across time zones or geographies as required.\n\nHow to Apply:\nIf you are a strategic Workforce Planning Manager ready to take on a high-impact leadership role in Cape Town:\nSend your comprehensive CV to the Hire Resolve team.\n\nConnect with Lidene Pienaar via LinkedIn today!\n\n? Contact: \n? Website: www.hireresolve.co.za\nReference: WFPManager_CPT_2025\n Note: Due to the high volume of applications, if you are not contacted within 2 weeks of your application, please accept that your application was unsuccessful","description_format":"text","description_chars":3553,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-01T15:51:52Z"},{"event":"close","at":"2026-10-03T08:40:27Z"},{"event":"reopen","at":"2026-10-05T22:21:49Z"},{"event":"close","at":"2026-10-06T02:56:51Z"},{"event":"reopen","at":"2026-10-13T22:17:12Z"},{"event":"close","at":"2026-10-14T09:13:31Z"},{"event":"reopen","at":"2026-10-14T16:59:26Z"},{"event":"close","at":"2026-10-15T19:42:59Z"},{"event":"reopen","at":"2026-10-18T15:26:45Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.117,"p_room":0.55,"age_days":19,"expected_fill_days":14,"reasons":["seen:2","repost:3","agency","stale_co","velocity","ghost","win:tail","comp:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/hire-resolve-workforce-planning-manager","json_url":"https://alion.io/job/hire-resolve-workforce-planning-manager.json","meta":{"generated_at":"2026-10-21T21:20:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30346,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":678136},"rest":"https://alion.io/mcp/rest/get_company?id=678136"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhire-resolve-workforce-planning-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhire-resolve-workforce-planning-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhire-resolve-workforce-planning-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hire-resolve-workforce-planning-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhire-resolve-workforce-planning-manager"}]}