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It runs over 180+ live programs annually, featuring top thought leaders, practitioners, and founders in the B2B tech space. As a small but profitable organization moving at lightning speed, execution matters more than process, and the culture emphasizes collaboration, adaptability, and rolling up sleeves to figure things out together.\nAbout the RoleWe’re looking for a Customer Success Manager to own a book of 30–45 accounts at growth-stage B2B SaaS companies, with one clear goal: make sure every client gets real value and renews. You’ll lead onboarding, build relationships across each account (from frontline managers to economic buyers), deliver quarterly success plans, and own the renewal conversation end to end, including pricing and negotiation. The focus is on account health and retention rather than upsell or expansion targets, and every account has an executive sponsor who partners with you on high-stakes conversations. This role is ideal for someone organized, AI-fluent, and confident engaging with VPs of Sales and CROs. \n\nWhat You'll Do\nOnboard\n\nSend a welcome email after signature, then run the kickoff call\n\nMap the org and document the customer’s real goals\n\nSend the 90-day learning path within 48 hours, with named people registered for sessions\n\nIntroduce and ramp up all relevant stakeholders and users\n\nBuild and hold the relationship map\n\nBuild and manage relationships with the key roles on every account \n\nKeep proactive and reactive communication going year-round\n\nAsk for introductions to new contacts and multi-thread every account, one of the highest-leverage parts of the role\n\nEngage all year\n\nHold 3–6 substantive calls per account per year, depending on lifecycle stage \n\nBuild (using AI) and present a Mutual Success Plan, refreshed about every 90 days\n\nSend dozens of one-to-one emails per week across your book\n\nConnect with the economic buyer on every account every 90 days\n\nRenew\n\nMonitor account risk year-round and lead intervention plays when needed\n\nBuild and present the renewal case to decision makers and secure the renewal\n\nLead commercial conversations and price negotiations\n\nRequirements\n\n3+ years in B2B SaaS customer success, owning renewals for a named book of accounts \n\nExperience engaging revenue leaders (VPs of Sales, CROs, enablement leads) with confidence and well-informed opinions \n\nExecutive presence: clear, direct and concise communication, with strong rapport-building skills \n\nHighly organized and system-driven, able to manage dozens of accounts, a rolling 90-day contact cadence, quarterly plan refreshes and a renewal calendar \n\nSelf-sufficient and comfortable working independently \n\nAI fluency in the building sense, such as prompts, skills, agents or automations that others have adopted \n\nNative-level written and spoken English \n\nAvailability for a full US business day on Central Time \n\nTools You’ll Use\n\nHubSpot as the system of record (experience required) \n\nGoogle Workspace \n\nSybill for call recording and conversation intelligence (experience with Gong, Chorus or similar is a plus) \n\nClaude, with a ready-made library of skills for account research, success plans, business reviews, session follow-ups and renewal prep \n\nAtlas, an internal AI customer-success intelligence system that pulls together CRM, product usage, CSAT, call and public data on your accounts (training provided) \n\nYou’ll also build your own skills, prompts and automations. Deep technical skills aren’t required. \n\nBenefits\n\nSalary: $3000-$3500/Monthly\n\n100% Remote anywhere in LATAM \n\nHolidays & PTO\n\nOriginally posted on Himalayas","description_format":"text","description_chars":3716,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Argentina","iso":"AR","kind":"country"},{"name":"Brazil","iso":"BR","kind":"country"},{"name":"Colombia","iso":"CO","kind":"country"},{"name":"Mexico","iso":"MX","kind":"country"},{"name":"Anguilla","iso":"AI","kind":"country"},{"name":"Antigua and 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