{"id":3657951,"url":"https://alion.io/job/hireboost-customer-success-specialist","title":"Customer Success Specialist","company":{"id":20638,"name":"HireBoost","domain":"thehireboost.com","url":"https://alion.io/company/hireboost","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["AR","BR","CO","MX","AI","AG","AW","BS","BB","BZ","BM","BO","BQ","KY","CL","CR","CU","DM","DO","EC","SV","FK","GD","GT","GY","HT","HN","JM","MS","NI","PA","PY","PE","PR","KN","LC","VC","SR","TT","TC"],"hiring_countries_total":42,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"WordPress","optional":false},{"name":"PHP","optional":true}],"status":"live","first_seen_at":"2026-11-01T12:43:40Z","employer_posted_date":null,"last_verified_at":"2026-11-01T12:43:40Z","board_verified":false,"closed_at":null,"days_open":4,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":4},"description":"This is a remote position.\nABOUT THE COMPANYThey are the leading digital marketing provider for insurance agencies in the United States. They are committed to providing their clients with customer service they love and solutions that deliver results. They offer insurance agency websites, social media marketing, reviews & reputation management, search engine marketing, and local listings management.\nABOUT THE POSITIONThis company is seeking a passionate Customer Success Specialist with great communication skills to handle digital marketing support for their agency website clients. This position has a high level of customer-facing interaction. The individual they are seeking needs to be experienced with digital marketing, outgoing, organized, and friendly while providing top-notch service to their customers over the phone, Zoom, and email. This individual will also assist in daily billing duties and offer support to their digital marketing team.The ideal candidate for this role has digital marketing experience across multiple channels, a customer service or account management background, and exceptional written and verbal communication skills.\nRESPONSIBILITIES\nProvide support for the following BrightFire services: Insurance Agency Websites, Reviews & Reputation Management, Social Media Marketing, and Local Listings Management.\n\nConduct all client communications professionally and in a timely manner to ensure clients are up-to-date on the status of their requests.\n\nAnswer customer requests via phone and support ticket emails through the helpdesk ticket system.\n\nResolve support tickets promptly and effectively by maintaining strong product knowledge.\n\nUpdate customer websites via WordPress Content Management System.\n\nFollow documented processes and provide feedback and suggestions to improve our processes.\n\nProvide frontline customer service for billing inquiries.\n\nIdentify overall support process improvements and share observations. \n\nQUALIFICATIONS\nDigital marketing experience across multiple channels and a customer service or account management background.\n\nOutstanding customer service skills, excellent interpersonal communication, writing, and verbal skills.\n\nMust be able to meet deadlines and communicate effectively with clients and internal staff.\n\nWordPress experience.\n\nAttention to detail and well-organized.\n\nEager to learn new concepts and technologies.\n\nTime management, organizational, and troubleshooting skills.\n\nMust be punctual, reliable, professional, make independent decisions, and work as a team player.\n\nSelf-starter with the ability to think through a problem and identify quick solutions.\n\nBenefits\n\nBase Salary: $1900 - $2,000 USD per month\n\nRemote from: Anywhere in LATAM\n\nOriginally posted on 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