{"id":489615,"url":"https://alion.io/job/hireframe-onboarding-coordinator","title":"Onboarding Coordinator","company":{"id":6216,"name":"Hireframe","domain":"hireframe.com","url":"https://alion.io/company/hireframe","size_band":null,"is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"C","score":67,"open_postings":40,"ghost_share":0.55,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-25T05:45:01Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":{"label":"EST","utc_offset_min":-5,"utc_offset_max":-5},"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["US","PH","MX"],"hiring_countries_total":3,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":18000,"period":"year","method":"role_country_seniority_unknown","sample_n":51},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Asana","optional":true},{"name":"ClickUp","optional":true},{"name":"Jira","optional":true},{"name":"Monday.com","optional":true}],"status":"live","first_seen_at":"2026-07-14T00:00:00Z","employer_posted_date":"2026-07-14","last_verified_at":"2026-09-25T22:44:08Z","board_verified":true,"closed_at":null,"days_open":74,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":73},"description":"We're looking for a highly organized Onboarding Coordinator to help manage customer onboarding and installation projects from start to finish. This role is ideal for someone with a strong customer service background and experience coordinating multiple stakeholders in a fast-paced environment.\nAs the primary point of contact throughout the onboarding process, you'll work closely with customers, third-party installation vendors, and internal teams to ensure installations are completed on schedule and meet quality standards. Success in this role comes from exceptional organization, proactive communication, and the ability to keep projects moving while providing an outstanding customer experience.\nThis is a full-time, remote position supporting U.S. Eastern Time business hours (9:00 AM - 6:00 PM EST).\nResponsibilities\nCoordinate customer onboarding and installation projects from kickoff through completion.\nSchedule installation dates with customers and third-party installation vendors.\nServe as the primary liaison between customers, vendors, and internal teams throughout the onboarding process.\nTrack project milestones and ensure all required tasks are completed on schedule.\nCollect and organize customer documentation and project assets, such as site information and planograms.\nCommunicate project updates, timelines, and next steps to all stakeholders.\nEscalate technical issues to internal engineering teams and coordinate communication until resolution.\nPerform remote quality assurance checks after installations to verify successful implementation.\nMaintain accurate project documentation and update internal tracking systems.\nIdentify potential delays or risks and proactively work with stakeholders to keep projects on track.\nRequirements\nRequired\n2+ years of experience in project coordination, onboarding, customer success, account coordination, or a similar client-facing role.\nExcellent organizational and time management skills with the ability to manage multiple projects simultaneously.\nStrong written and verbal English communication skills.\nCustomer-first mindset with outstanding interpersonal skills.\nExperience coordinating across multiple stakeholders, both internal and external.\nHigh attention to detail and ability to follow structured processes and checklists.\nComfortable working independently in a remote environment.\nProficiency with Google Workspace or Microsoft Office.\nNice to Have\nExperience supporting hardware deployments, field services, installations, or implementation projects.\nExperience using project management tools such as Asana, Monday.com, ClickUp, Jira, or similar platforms.\nExperience working with installation vendors or third-party contractors.\nFamiliarity with CRM systems such as HubSpot or Salesforce.\nWhat Success Looks Like\nCustomer installations are completed on schedule with minimal delays.\nCustomers receive timely communication throughout the onboarding process.\nInternal teams have complete and accurate project documentation.\nInstallation issues are identified early and resolved efficiently.\nProjects move smoothly from scheduling through successful quality assurance.\nBenefits\nHireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes:\n Permanent remote work flexibility\n Paid Time Off\n Health Maintenance Organization (HMO) coverage\n Annual performance bonuses\n Dedicated coaches offer an extra channel of support and skill-building\n Opportunities for professional growth\n At Hireframe, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers.\nLearn More\nStay updated on open roles and industry insights.\nFollow us on:\n Instagram \n Facebook \n LinkedIn \n YouTube\n Visit our website: www.hireframe.com\n Tune in to our What Worked podcast\n\nCheck out What Worked podcast, hosted by our founders, Mike and Tyler, featuring conversations with business executives and founders-including some of our clients.","description_format":"text","description_chars":4124,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Philippines","iso":"PH","kind":"country"},{"name":"Mexico","iso":"MX","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Recruiting & Staffing","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-09-06T23:12:14Z"}],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.135,"p_room":0.28,"age_days":73,"expected_fill_days":24,"reasons":["conf:0","agency","stale_co","win:tail","crowd:"],"computed_at":"2026-09-25T05:45:01Z"},"pay":null,"html_url":"https://alion.io/job/hireframe-onboarding-coordinator","json_url":"https://alion.io/job/hireframe-onboarding-coordinator.json","meta":{"generated_at":"2026-09-26T01:21:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1340,"day_limit":5000,"remaining_today":3660,"minute_limit":60,"resets_at":"2026-09-27T00:00:00Z"}}}