{"id":1200908,"url":"https://alion.io/job/hireframe-patient-care-coordinator-temporary-6-to-9-months","title":"Patient Care Coordinator (Temporary 6 to 9 Months)","company":{"id":6216,"name":"Hireframe","domain":"hireframe.com","url":"https://alion.io/company/hireframe","size_band":null,"is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"C","score":67,"open_postings":40,"ghost_share":0.55,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-25T05:45:01Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"contractor","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["US","MX","PH"],"hiring_countries_total":3,"salary":null,"salary_estimate":{"min_usd":11000,"max_usd":19000,"period":"year","method":"role_country_seniority_unknown","sample_n":51},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Freshdesk","optional":false},{"name":"Slack","optional":false},{"name":"Google Sheets","optional":true}],"status":"live","first_seen_at":"2026-09-25T22:44:08Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-09-25T22:44:08Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":0},"description":"You will support the delivery of care services for elderly residents using the organization’s technology. The role involves speaking directly with residents to explain the equipment, gain consent, prepare them for installation, and coordinate installer visits. You will also support social workers and families with basic technology-related questions, escalating issues to the engineering team when needed.\nYou will work closely with social workers to explain what the data shows and provide reporting through the organization’s CRM. This is a hands-on role that combines care experience, patient or customer communication, coordination, and basic technology support.\nMost of the work is outbound. This is not a sales role or a call-center position, and you will be the primary person responsible for this function.\nDuties and Responsibilities\nManaged Service Delivery\nContact elderly residents to explain the technology, gain consent, and make sure they are ready for installation\nAddress questions or concerns and book installer visits\nCoordinate with installers to ensure visits are properly arranged\nHandle technology-related questions from social workers and families, such as sensors not reading or app login issues\nEscalate technical issues to the engineering team via Slack\nBuild a playbook for recurring questions to help improve how common issues are handled\nCustomer Relationships & Trust Building\nBuild positive and professional relationships with elderly residents, social workers, and families\nJoin weekly calls with social workers to explain what the data shows\nCommunicate clearly and empathetically when supporting elderly residents and other stakeholders\nProvide support and follow-up throughout the installation and service process\nInternal Contribution\nPull reports from HubSpot or a similar CRM\nMaintain clear and organized records of customer and resident interactions\nShare feedback and ideas to improve processes and recurring support issues\nManage your own calendar, follow-ups, and deadlines\nWork independently and adapt when priorities shift\nRequirements\nMeaningful clinical or care experience. A PH-licensed RN is strongly preferred; allied health or other patient-facing care experience is also acceptable\nExcellent spoken English, with clear and easy-to-understand communication over the phone\nExperience with phone-based patient or customer outreach\nExperience using a CRM or ticketing system such as HubSpot, Zendesk, Freshdesk, or Salesforce\nStrong organizational skills and the ability to manage your own calendar and deadlines\nComfortable working independently and taking initiative\nWilling to share feedback and ideas and speak up when something can be improved\nComfortable working the required UK schedule\nHighly Desirable\nUK healthcare exposure, such as NHS experience, UK-returnee nursing experience, or UK healthcare accounts\nRemote patient monitoring, telehealth, or assistive technology experience\nGeriatric, home care, community health, or dementia care experience\nStartup or small-company experience\nComfortable with Excel or Google Sheets reporting\nMindset\nPerson-centred and empathetic when communicating with elderly residents and families\nComfortable working independently and taking ownership of day-to-day responsibilities\nProactive about sharing feedback, ideas, and potential improvements\nAdaptable when priorities change and willing to take on different tasks as needed\nBenefits\nHireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes:\nPermanent remote work flexibility\nPaid Time Off\nHealth Maintenance Organization (HMO) coverage\nAnnual performance bonuses\nDedicated coaches offer an extra channel of support and skill-building\nOpportunities for professional growth\n* Applicable for full-time permanent roles\nAt Hireframe, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers.\nLearn More\nStay updated on open roles and industry insights.\nFollow us on:\n Instagram \n Facebook \n LinkedIn \nYouTube\nVisit our website: www.hireframe.com\nTune in to our What Worked podcast\n\nCheck out What Worked podcast, hosted by our founders, Mike and Tyler, featuring conversations with business executives and founders-including some of our clients.","description_format":"text","description_chars":4431,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Mexico","iso":"MX","kind":"country"},{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Recruiting & Staffing","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-09-24T20:47:27Z"},{"event":"close","at":"2026-09-25T09:42:57Z"},{"event":"reopen","at":"2026-09-25T12:07:06Z"}],"liveness":{"score":36,"band":"fade","label":"Fading","p_open":1,"p_active":0.361,"p_room":1,"age_days":0,"expected_fill_days":24,"reasons":["conf:0","agency","stale_co","win:early"],"computed_at":"2026-09-25T05:45:01Z"},"pay":null,"html_url":"https://alion.io/job/hireframe-patient-care-coordinator-temporary-6-to-9-months","json_url":"https://alion.io/job/hireframe-patient-care-coordinator-temporary-6-to-9-months.json","meta":{"generated_at":"2026-09-26T03:01:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3236,"day_limit":5000,"remaining_today":1764,"minute_limit":60,"resets_at":"2026-09-27T00:00:00Z"}}}