{"id":20122,"url":"https://alion.io/job/hirehangar-msp-technical-support-specialist","title":"MSP Technical Support Specialist","company":{"id":5719,"name":"Hire Hangar","domain":"hirehangar.com","url":"https://alion.io/company/hirehangar","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":true,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":82,"open_postings":9,"ghost_share":0,"stale_share":0.667,"repost_share":0.111,"time_to_fill_p50_days":25,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"contractor","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"UTC-8 – UTC-5","utc_offset_min":-8,"utc_offset_max":-5},"hiring_geo_confidence":"inferred","locations":["Johannesburg, South Africa","Monterrey, Mexico","Columbia, United States","Panama","Rabat, Morocco"],"countries":["ZA","MX","US","PA","MA"],"hiring_countries":["AR","CO","EG","MX","ZA","CL","DO","EC","HN","JM","MA","NI","PA","PY","PE","UY"],"hiring_countries_total":16,"salary":{"min":800,"max":1000,"currency":"USD","period":"month","gross":null,"usd_annual":12000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-07-21T15:50:30Z","employer_posted_date":"2026-09-05","last_verified_at":"2026-10-22T08:54:48Z","board_verified":true,"closed_at":null,"days_open":92,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":92},"description":"Join Hire Hangar and work with fast-growing global companies while building a long-term career.\nJob Title: MSP Technical Support Specialist\nLocation: Remote\nTime Zone: US Time Zones (PST - EST)\nRole Overview\nWe are looking for an enthusiastic and eager-to-learn Entry-Level IT Support Specialist to join our fast-paced Managed Services Provider (MSP) environment. In this role, you will serve as the first point of contact for inbound technical support requests, working alongside experienced engineers to deliver timely, accurate resolutions. If you are passionate about technology, eager to build your IT career, and ready to learn in a ticket-driven, SLA-focused setting, we want to hear from you.\nWhat You'll Do\nReceive, triage, and respond to inbound support tickets via phone, email, and ticketing platform within defined SLA windows.\nAssist in diagnosing and troubleshooting basic hardware, software, networking, and connectivity issues for end users.\nSupport remote desktop sessions, basic account management tasks (Active Directory / Azure AD), and simple network troubleshooting under guidance.\nDocument all interactions, steps taken, and resolutions thoroughly in the PSA/ticketing system (e.g., ConnectWise, Autotask, HaloPSA).\nEscalate complex or unresolved issues to senior engineers with clear, detailed handoff notes.\nAssist with user onboarding and offboarding tasks, including device setup and access provisioning. Contribute to the internal knowledge base by documenting common fixes and workarounds. Maintain professionalism and clear communication throughout the support lifecycle.\nRequired Qualifications\nExperience in a Managed Services Provider (MSP) environment is mandatory.\nA genuine passion for IT and a strong desire to grow within an MSP environment.\nBasic working knowledge of Windows 10/11, Microsoft 365, and common business applications. Foundational understanding of networking concepts: TCP/IP, DNS, DHCP, and VPN.\nStrong written and verbal communication skills with a customer-first mindset.\nAbility to follow processes, take direction, and escalate appropriately.\nNice to Have\nCompTIA A+ certification or currently working toward it. Any exposure to PSA tools (ConnectWise, Autotask, or equivalent) or RMM platforms. Basic familiarity with Azure Active Directory or Microsoft Intune. Any hands-on experience in a helpdesk, IT internship, or lab environment.\nPlease NOTE It is crucial that you complete the application form in full. As part of the application process, you will be required to record a video. If your application is successful, you will receive an email confirming next steps - the video is the first step of the interview process. If you do not record a video, we will not be able to consider you for ANY open roles.\nWe connect top talent with vetted employers, competitive pay, and real growth opportunities.","description_format":"text","description_chars":2863,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[{"name":"Argentina","iso":"AR","kind":"country"},{"name":"Colombia","iso":"CO","kind":"country"},{"name":"Egypt","iso":"EG","kind":"country"},{"name":"Mexico","iso":"MX","kind":"country"},{"name":"South Africa","iso":"ZA","kind":"country"},{"name":"Chile","iso":"CL","kind":"country"},{"name":"Dominican Republic","iso":"DO","kind":"country"},{"name":"Ecuador","iso":"EC","kind":"country"},{"name":"Honduras","iso":"HN","kind":"country"},{"name":"Jamaica","iso":"JM","kind":"country"},{"name":"Morocco","iso":"MA","kind":"country"},{"name":"Nicaragua","iso":"NI","kind":"country"},{"name":"Panama","iso":"PA","kind":"country"},{"name":"Paraguay","iso":"PY","kind":"country"},{"name":"Peru","iso":"PE","kind":"country"},{"name":"Uruguay","iso":"UY","kind":"country"},{"name":"Johannesburg","iso":null,"kind":"city"},{"name":"Monterrey","iso":null,"kind":"city"},{"name":"Columbia","iso":null,"kind":"city"},{"name":"Panama","iso":null,"kind":"city"},{"name":"Rabat","iso":null,"kind":"city"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Recruiting & Staffing","Freelance & Talent Marketplaces"],"lifecycle":[{"event":"open","at":"2026-07-21T15:50:30Z"}],"visa":[],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.191,"p_room":0.35,"age_days":92,"expected_fill_days":25,"reasons":["conf:0","velocity","win:tail","comp:junior"],"computed_at":"2026-10-22T06:10:10Z"},"pay":{"stated_usd_annual":12000,"is_top_pay":false},"html_url":"https://alion.io/job/hirehangar-msp-technical-support-specialist","json_url":"https://alion.io/job/hirehangar-msp-technical-support-specialist.json","meta":{"generated_at":"2026-10-22T12:29:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10965,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5719},"rest":"https://alion.io/mcp/rest/get_company?id=5719"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhirehangar-msp-technical-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhirehangar-msp-technical-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhirehangar-msp-technical-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hirehangar-msp-technical-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhirehangar-msp-technical-support-specialist"}]}