{"id":2188841,"url":"https://alion.io/job/hirehawk-case-manager-assistant-remote-nicaragua","title":"Medical Records Clerk (Remote) | Nicaragua","company":{"id":624,"name":"HireHawk","domain":"hirehawk.co","url":"https://alion.io/company/hirehawk","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":85,"open_postings":22,"ghost_share":0,"stale_share":0.818,"repost_share":0,"time_to_fill_p50_days":20,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":{"label":"UTC-8 – UTC-5","utc_offset_min":-8,"utc_offset_max":-5},"hiring_geo_confidence":"explicit","locations":["Managua, Nicaragua"],"countries":["NI"],"hiring_countries":["NI"],"hiring_countries_total":1,"salary":{"min":1300,"max":1400,"currency":"USD","period":"month","gross":null,"usd_annual":16800},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false},{"name":"HIPAA","optional":true}],"status":"live","first_seen_at":"2026-10-09T17:06:11Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-20T11:38:11Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Employment Type: Full-Time Contractor\nWorkplace: Remote\nCompensation: USD $1,300 - $1,400 / month\nSchedule: Monday-Friday schedule, 8:30 AM-5:00 PM Eastern Time\nAbout Us\nHireHawk connects skilled professionals across Latin America with remote opportunities at U.S. and Canadian companies. We believe great talent is everywhere-and access to meaningful work should not depend on where you live. For this opening, you’ll support a U.S. personal injury law firm that needs dependable help with both records retrieval and case progression.\nAbout the Role\nThis dual-function position brings together Records Clerk responsibilities and daily administrative support for assigned Case Managers. You’ll help keep pre-litigation cases moving by securing missing records, maintaining accurate case information, and supporting demand readiness. This is not a records-only role: you’ll also track treatment updates, communicate with clients, and take ownership of follow-ups across multiple active files. The full-time schedule is 8:30 a.m. to 5:00 p.m. PST.\nResponsibilities\nBuild complete case files by requesting and obtaining medical records, medical bills, police reports, photographs, insurance documentation, and other supporting records.\nKeep outstanding requests moving through consistent follow-up with hospitals, medical providers, imaging centers, employers, and government agencies.\nMaintain organized, easy-to-navigate files by uploading and accurately labeling case documents in Litify.\nHelp assigned Case Managers stay on top of case progression through timely updates, administrative support, and clear communication about outstanding items.\nKeep client, treatment, provider, and insurance information accurate and current throughout the pre-litigation process.\nSupport demand preparation by identifying documentation gaps and following through until required records and bills are complete.\nHelp clients understand what is needed through professional, compassionate communication about treatment, appointments, authorizations, and missing documentation.\nEnsure incoming correspondence, faxes, and electronic documents are processed promptly and routed to the appropriate case files and team members.\nMaintain tracking logs and reports that make pending requests, follow-up activity, and approaching deadlines visible.\nRequirements\nMust-Have:\nPrevious experience in a U.S. personal injury law firm, including hands-on retrieval of medical records and medical bills.\nAbility to perform both Records Clerk and Case Manager Assistant responsibilities, with an understanding of treatment tracking, records collection, and pre-litigation demand preparation.\nStrong written and spoken English, with the ability to communicate professionally with clients, medical providers, and insurance representatives.\nExcellent organization and attention to detail, with consistent follow-through on multiple cases, requests, and deadlines independently.\nProficiency in Microsoft Word, Excel, and Outlook, plus experience with Litify or a comparable legal case management platform.\nFull-time availability from 8:30 a.m. to 5:00 p.m. PST, with reliable internet, suitable computer equipment, and a dedicated remote workspace.\nAbility to protect client confidentiality, take accountability for assigned work, and meet productivity standards.\nNice to Have:\nDirect experience using Litify to organize documents, update case information, and track outstanding requests.\nExperience requesting HIPAA authorizations and maintaining medical treatment updates.\nExperience coordinating with multiple medical providers and managing high-volume personal injury case files.","description_format":"text","description_chars":3644,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All 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