{"id":4274393,"url":"https://alion.io/job/hirehawk-e-commerce-operations-manager-remote-latam-2","title":"E-Commerce Operations Manager (Remote) | LATAM","company":{"id":624,"name":"HireHawk","domain":"hirehawk.co","url":"https://alion.io/company/hirehawk","size_band":"51-200","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":82,"open_postings":11,"ghost_share":0,"stale_share":0.727,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["AR","CO","MX","CL","DO","EC"],"hiring_countries_total":6,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"A/B Testing","optional":false},{"name":"Claude","optional":false},{"name":"Claude Code","optional":true},{"name":"Cursor","optional":true},{"name":"n8n","optional":true},{"name":"Zapier","optional":true}],"status":"live","first_seen_at":"2026-11-13T18:38:44Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T18:38:44Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"All candidates from LATAM are welcome to apply!!!\nAbout Us\nHireHawk connects talented professionals with growing international businesses, creating opportunities to work remotely with ambitious teams.\nWe're recruiting on behalf of an innovative, sustainability-focused consumer brand with a strong direct-to-consumer presence in the UK and US. The business is rethinking everyday products through better design, sustainability, and an exceptional online shopping experience.\nAbout the Role\nWe're looking for a E-commerce Operations Manager to take ownership of day-to-day website operations across the UK and US markets.\nYou'll manage promotions, product launches, storefront updates, quality assurance, and third-party Shopify apps to deliver a reliable, seamless customer experience.\nThis role goes beyond website maintenance. You'll use Claude, Shopify Sidekick, and Shopify Flow to automate repetitive processes, reduce manual work, and create scalable operating routines.\nAs your automation efforts free up capacity, you'll collaborate with the Growth team on conversion optimization, A/B testing, and customer journey improvements.\nYou'll report to the Head of Growth and collaborate closely with the Lead Developer, Growth Manager, CRM & Retention, Creative, and Customer Service teams.\nResponsibilities\nOwn the monthly Shopify promotion cycle across UK and US markets, ensuring accurate pricing, discounts, scheduling, and promotional changes.\nDeliver seamless product launches by managing SKUs, variants, imagery, descriptions, collections, preorders, and product drops.\nBuild and maintain campaign landing pages using existing Shopify components and AI-powered page-building tools.\nProtect the customer experience through thorough QA testing across product pages, navigation, subscriptions, carts, and checkout on desktop and mobile.\nManage Shopify storefront applications, including Skio, AfterSell, and Fairing, while tracking application ownership, costs, and renewals.\nAutomate promotions, product setup, and pre-launch QA workflows using Claude, Shopify Flow, Shopify Sidekick, and scheduled checks.\nCreate proactive monitoring routines to identify pricing inconsistencies, product availability issues, and other storefront errors before they affect customers.\nDocument operational processes and develop reusable workflows that reduce manual workload and improve team efficiency.\nSupport A/B testing initiatives by launching experiments, monitoring results, and documenting findings alongside the Growth team.\nAnalyze customer behavior using GA4, Microsoft Clarity, and Fairing to identify friction points and recommend conversion improvements.\nRequirements\nMust-Have:\nAt least 3 years of hands-on Shopify administration experience within a direct-to-consumer (DTC) e-commerce brand.\nExperience managing Shopify products, pricing, discounts, Markets, promotions, and storefront applications across multiple markets or currencies.\nStrong understanding of Shopify's ecosystem, including themes, apps, checkout processes, and subscription functionality. Coding experience is not required.\nPractical experience using AI tools to automate daily workflows, including at least one automation or routine you have personally built and can demonstrate.\nStrong quality assurance skills, with a structured approach to testing, identifying edge cases, documenting issues, and preventing recurring errors.\nWorking knowledge of Klaviyo and Gorgias, plus excellent written and spoken English for communicating with UK and US teams and customers.\nAvailability to work Monday to Friday, 9 AM-5 PM UK time, with some flexibility around start and finish times.\nNice to Have:\nExperience supporting A/B testing and conversion rate optimization initiatives.\nFamiliarity with Skio or other subscription platforms, AfterSell, and Fairing.\nExperience building automated workflows using Shopify Flow, n8n, Zapier, or Claude skills and connectors.\nFamiliarity with Claude Code or Cursor for small website or landing page adjustments.\nExperience interpreting customer 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