{"id":3135421,"url":"https://alion.io/job/hirevouch-customer-solutions-engineer","title":"Customer Solutions Engineer","company":{"id":4415880,"name":"hireVouch","domain":"hirevouch.com","url":"https://alion.io/company/hirevouch","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"CATS","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Canada"],"countries":["CA"],"hiring_countries":["CA"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":70000,"max_usd":158000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":12},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Postman","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-10-23T05:34:23Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-26T16:22:44Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"ABOUT THE ROLE\nThis is a smart-generalist role: become an expert on the client's product, then lead both sales demos and customer implementations. It is not a playbook-and-ticket implementation job. The person sits between sales, product, engineering and customer success, and spends most of the day 1:1 with customers on Zoom.\n Customer discovery (pre-sales): lead discovery calls and product demos with Sales; answer technical questions; qualify fit and flag blockers; build demo materials, videos and FAQs.\nCustomer onboarding: own each onboarding from sales handoff to go-live as the customer's main contact; configure the product to their needs; train them on integrating data and handling edge cases; spot churn risks and upsell opportunities.\n Project management: run many implementations at once (30+); write plans, timelines and milestones; troubleshoot with engineering; coordinate with resellers, consultants and other partners.\nProcess improvement: build templates, tooling and automation so onboarding scales to hundreds of customers; define and own onboarding KPIs.\nNo construction background is required. The person should be able to answer in-depth questions from construction CFOs within about 3 months.\nWHO WE'RE LOOKING FOR\nThe ideal candidate has 1+ year in a customer-facing role, 3+ years total, startup or elite-company experience, and a strong degree. They should run many projects at once without dropping details.\nMust-haves:\n1+ year in a customer-facing role: onboarding, implementation, solutions engineering, customer success engineering, custom solutions or ERP integrations. Operations or business operations at a VC-backed startup also counts.\n 1+ year at a VC-backed startup (earlier stage is better) OR an otherwise elite company, such as top consulting.\n4-year bachelor's degree from a solid US or Canadian school.\nConfident speaker who can handle strong-willed customers and complex situations.\nMethodical troubleshooter, or clear aptitude for technical concepts like data types, system constraints and data dependencies.\nAlso required:\nElite project management and organization; can juggle 30+ implementations and is very detail-oriented.\nStartup experience, OR an explicit desire to join an early-stage startup.\nNice to have:\nRecent hands-on experience implementing B2B SaaS.\nHands-on experience demoing SaaS to prospects.\nSemi-technical: works with APIs, SQL, JSON, Postman or similar.\nExperience with accounting concepts.\nFamiliarity with the construction industry.\n Top-30 US/Canada undergrad school, or a technical (e.g. CS) degree.","description_format":"text","description_chars":2574,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-23T05:34:23Z"}],"visa":[],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":1,"p_active":0.542,"p_room":1,"age_days":3,"expected_fill_days":28,"reasons":["conf:3","agency","velocity","win:early","comp:brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/hirevouch-customer-solutions-engineer","json_url":"https://alion.io/job/hirevouch-customer-solutions-engineer.json","meta":{"generated_at":"2026-10-26T18:07:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24340,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4415880},"rest":"https://alion.io/mcp/rest/get_company?id=4415880"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhirevouch-customer-solutions-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhirevouch-customer-solutions-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhirevouch-customer-solutions-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hirevouch-customer-solutions-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhirevouch-customer-solutions-engineer"}]}