{"id":1156380,"url":"https://alion.io/job/hirewinning-behavioral-health-front-desk-patient-coordinator","title":"Behavioral Health Front Desk & Patient Coordinator","company":{"id":9338,"name":"Hirewinning","domain":"hirewinning.com","url":"https://alion.io/company/hirewinning","size_band":null,"is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":100,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":14,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"part_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"EDT","utc_offset_min":-5,"utc_offset_max":-5},"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":{"min":5,"max":6,"currency":"USD","period":"hour","gross":null,"usd_annual":12000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ChatGPT","optional":false},{"name":"HIPAA","optional":true},{"name":"VPN","optional":true}],"status":"live","first_seen_at":"2026-09-23T21:46:48Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-24T14:52:49Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Title: Behavioral Health Front Desk & Patient Coordinator\nPosition Type: Part-Time\nWork Hours: 2:00 PM - 6:00 PM EDT\nWork Days: Monday - Friday\nSalary: $5-$6/hr (depending on experience)\n\nAbout the Practice\nOur client is a well-established behavioral health practice in Pennsylvania with over 20 years of experience providing in-person and telehealth mental health services. The practice supports a diverse patient population through individual, family, couples, trauma-focused, and forensic behavioral health services. They are seeking a dependable and organized Virtual Assistant to support daily administrative operations and help providers focus more on patient care.\nAbout the Role\nAs the Behavioral Health Front Desk & Patient Coordinator, you will support daily practice operations by managing calls, scheduling appointments, coordinating new client intake, and keeping administrative workflows organized. You’ll work closely with the practice owner, receive hands-on training, and use tools such as ChatGPT to improve efficiency.\nKey Responsibilities\n1. Call Handling & Phone Management\nAnswer and professionally manage incoming patient and general inquiry calls.\nMonitor, organize, and respond to voicemail messages.\nReturn calls and follow up with prospective and existing clients as needed.\nTriage patient inquiries and determine the appropriate next step.\nProvide clear and compassionate communication while maintaining patient confidentiality.\nEscalate concerns to the practice owner when necessary.\nManage approximately 10 calls per day, although call volume may vary.\n2. Scheduling & Patient Coordination\nCoordinate appointments for new and existing clients.\nMatch clients with the most appropriate provider based on provider availability, scheduling needs, and client preferences.\nMaintain accurate provider schedules and appointment information.\nAssist with rescheduling, cancellations, and other appointment-related requests.\nHelp ensure smooth communication between patients and providers.\n3. Client Intake & SimplePractice Management\nEnter new client information accurately into SimplePractice.\nMaintain and update patient demographic and administrative information.\nSupport new client intake workflows and ensure required information is properly documented.\nCreate and modify forms and templates within SimplePractice.\nHelp keep electronic records organized, accurate, and up to date.\nAdditional Responsibilities\nVerify patient insurance coverage and benefits as needed.\nAssist with organizing documents and maintaining electronic files.\nSupport the credentialing of new providers;training will be provided.\nTrack and maintain provider credentialing information and documentation.\nAssist with monthly billing for juvenile probation and children and youth service contracts.\nProvide occasional support with grant applications under the practice owner's guidance.\nOrganize administrative information and identify opportunities to make providers' day-to-day work easier.\nUse ChatGPT and other available tools responsibly to support administrative efficiency.\nProvide general administrative assistance as the practice's needs evolve.\nRequirements\nExperience & Qualifications\nPrevious experience in a medical, behavioral health, mental health, or healthcare administrative setting is strongly preferred.\nPrevious experience as a Medical Virtual Assistant, Healthcare Virtual Assistant, Medical Receptionist, Patient Coordinator, Front Desk Coordinator, or similar role is preferred but not required.\nExperience with patient scheduling, phone handling, client intake, insurance verification, or EHR management is highly preferred.\nHands-on experience with SimplePractice is a strong advantage.\nFamiliarity with provider credentialing is an advantage, but not required, as training will be provided.\nExperience working in behavioral or mental health is preferred due to the sensitive nature of patient communication and records.\nComfortable learning new administrative workflows and technology tools, including ChatGPT.\nNo medical degree or active medical license is required.\nBasic Requirements\nMust be highly proficient in spoken and written English, with clear and professional communication skills.\nMust be comfortable handling phone calls and communicating directly with patients.\nMust demonstrate professionalism, empathy, patience, and discretion when communicating with individuals seeking behavioral health services.\nStrong organizational skills and attention to detail are essential.\nAbility to manage multiple providers, schedules, patient preferences, and administrative priorities accurately.\nMust be dependable, proactive, and capable of working independently with appropriate guidance.\nMust understand the importance of protecting confidential and sensitive patient information.\nMust have relevant professional work experience.\nMust be able to submit anNBI Clearance and/or Local Police Clearance before onboarding. This is mandatory.\nMust be available for video meetings with the camera on when required.\nMust be available consistently during 2:00 PM - 6:00 PM EDT, Monday through Friday.\nTechnical Requirements\nComputer: Reliable laptop or desktop computer.\nInternet: Stable high-speed internet connection (minimum 25 Mbps).\nAudio: Noise-canceling headset.\nVideo: Working webcam for virtual meetings.\nWorkspace: Quiet and professional work environment.\nBenefits\nDedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.\n Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.\n HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.\nTop 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.\nClient-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.\nClient-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.\nAccess to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.\n Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.\nThese are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.","description_format":"text","description_chars":6856,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":true,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Insurance coverage"],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Mental Health","Dental Care","Health Care"],"lifecycle":[{"event":"open","at":"2026-09-23T21:46:48Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":14,"reasons":["conf:0","win:early"],"computed_at":"2026-09-24T05:45:00Z"},"pay":{"stated_usd_annual":12000,"is_top_pay":false},"html_url":"https://alion.io/job/hirewinning-behavioral-health-front-desk-patient-coordinator","json_url":"https://alion.io/job/hirewinning-behavioral-health-front-desk-patient-coordinator.json","meta":{"generated_at":"2026-09-24T18:01:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}