{"id":685639,"url":"https://alion.io/job/hirewithreef-call-centre-manager-2","title":"Call Centre Manager","company":{"id":678280,"name":"SecureIQ","domain":"hirewithreef.com","url":"https://alion.io/company/hirewithreef","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"C","score":55,"open_postings":66,"ghost_share":0.742,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"CT","utc_offset_min":-6,"utc_offset_max":-6},"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["CO","PK","PH","DO","VE"],"hiring_countries_total":5,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-05-01T00:00:00Z","employer_posted_date":"2026-05-01","last_verified_at":"2026-11-05T12:18:10Z","board_verified":true,"closed_at":null,"days_open":188,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":188},"description":"Description\nJob Title: Call Centre Manager\nLocation: Remote\nWorking Hours: Central Standard Time (9 AM - 5 PM)\nRole Type: Full-Time\nWe're looking for a Call Centre Manager to lead customer care operations and oversee end-to-end insurance claims handling within a vehicle and automotive-focused environment. You’ll operate at the intersection of customer experience, claims processing, and operational leadership ensuring customers are supported efficiently while claims are handled accurately and without delay.\nThis role exists to bring structure, visibility, and accountability to both customer interactions and claims workflows. You’ll own the quality of conversations, the speed and accuracy of claims handling, and the consistency of service delivery across the business.\nYou’ll be directly involved in customer communication when needed particularly for escalations or complex cases, while also managing and coordinating teams across departments and regions. This includes ensuring smooth handoffs between customer care, claims processing, and any stakeholders involved in vehicle repairs or insurance workflows.\nThis is a hands-on leadership role for someone who understands how to run a tight operation in an automotive or vehicle insurance environment, where customer trust, speed, and accuracy are critical.\nRequirements\n3-6+ years of experience in call centre operations, with at least 1-2 years in a management or supervisory role\nPreferred: Prior experience in vehicle insurance, automotive claims handling, or automotive repair operations\nStrong understanding of insurance claims processes, documentation, and lifecycle management\nComfortable handling customer interactions directly, including escalations and sensitive cases\nProven ability to manage and improve call centre KPIs (response times, resolution rates, customer satisfaction, etc.)\nExperience overseeing both inbound and outbound call operations\nAbility to manage, coach, and hold teams accountable across multiple functions or regions\nExperience coordinating with repair teams, vendors, or third parties involved in automotive services\nAbility to identify operational gaps and implement process improvements quickly\nStrong organisational and reporting skills - able to maintain visibility across customer care and claims pipelines\nExperience with CRM systems, call centre tools, and workflow tracking systems\nExcellent spoken and written English\nAbility to work aligned with Central Standard Time (9 AM - 5 PM)\nSelf-directed operator who can run daily operations without constant oversight\nHigh attention to detail, especially in claims handling and customer communication.\nBenefits\nCompetitive salary based on experience\nFully remote role with structured working hours\nDirect ownership of call centre performance and operational outcomes.\nOpportunity to build and optimise a high-functioning support and claims team.\nHigh-impact role with clear visibility into business operations and customer experience","description_format":"text","description_chars":2982,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":true}]},"benefits":[],"hiring_locations":[{"name":"Colombia","iso":"CO","kind":"country"},{"name":"Pakistan","iso":"PK","kind":"country"},{"name":"Philippines","iso":"PH","kind":"country"},{"name":"Dominican Republic","iso":"DO","kind":"country"},{"name":"Venezuela","iso":"VE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-11T00:14:17Z"}],"visa":[],"liveness":{"score":2,"band":"cold","label":"Long shot","p_open":1,"p_active":0.072,"p_room":0.28,"age_days":188,"expected_fill_days":27,"reasons":["conf:3","agency","stale_co","ghost","win:tail","crowd:"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/hirewithreef-call-centre-manager-2","json_url":"https://alion.io/job/hirewithreef-call-centre-manager-2.json","meta":{"generated_at":"2026-11-05T14:46:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19160,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":678280},"rest":"https://alion.io/mcp/rest/get_company?id=678280"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhirewithreef-call-centre-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhirewithreef-call-centre-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhirewithreef-call-centre-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hirewithreef-call-centre-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhirewithreef-call-centre-manager-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":685639}},{"tool":"search_jobs","arguments":{"company":"hirewithreef.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":685639},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}