{"id":1252991,"url":"https://alion.io/job/hiring-eye-production-support-engineer","title":"Production Support Engineer","company":{"id":3800329,"name":"Hiring Eye","domain":"hiringeye.com","url":"https://alion.io/company/hiring-eye","size_band":"201-500","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13000,"max_usd":30000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":20},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"MS SQL","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"SQL","optional":false},{"name":"SSIS","optional":false},{"name":"VMWare","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-09-11T09:56:37Z","employer_posted_date":null,"last_verified_at":"2026-09-11T09:56:37Z","board_verified":false,"closed_at":null,"days_open":19,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":19},"description":"Job Description : \n\nWe are looking for an experienced Production Support Engineer to provide L1 application support, incident management, troubleshooting, and ITIL-based service operations. The candidate should have strong experience with Windows Server, SQL Server, web servers, and automation tools.\n\nKey Responsibilities : \n\n- Monitor incident queues, perform incident triage, and handle escalations.\n\n- Provide L1 production/application support and root cause analysis.\n\n- Support Incident, Problem, and Change Management processes following ITIL standards.\n\n- Manage server certificates and work with Middleware teams on SSO configurations.\n\n- Coordinate releases with internal teams and vendors.\n\n- Identify process gaps and contribute to automation and continuous improvement.\n\n- Participate in on-call and weekend support rotations.\n\nRequired Skills : \n\n- 5+ years of experience in Application/Production Support.\n\n- Strong knowledge of Windows Server/Desktop and Microsoft SQL Server.\n\n- Experience with SSRS, SSIS, SQL, Python, and PowerShell.\n\n- Knowledge of Web Servers, Citrix, RDP, VMware, SAN, networking, and backup/restore.\n\n- Experience with automation and scheduling tools.\n\n- Good understanding of ITIL Incident, Problem & Change Management.\n\n- Strong communication, troubleshooting, and stakeholder management skills.\n\n- Willingness to work in rotational/on-call support, including weekends when required.\n\nEducation : \n\n- UG : B.Tech / B.E. in Any Specialization\n\n- PG : MCA in Any Specialization, M.Tech in Any Specialization\n\nSkills\nProduction Support, Distributed Systems, ITIL, SQL Server, Windows Server, Applications Support, Change Management, SSO Integration, Python, SSIS, SSRS","description_format":"text","description_chars":1708,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-25T18:04:06Z"}],"liveness":{"score":41,"band":"fade","label":"Fading","p_open":0.85,"p_active":0.537,"p_room":0.9,"age_days":18,"expected_fill_days":46,"reasons":["seen:18","agency","velocity","win:mid"],"computed_at":"2026-09-30T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/hiring-eye-production-support-engineer","json_url":"https://alion.io/job/hiring-eye-production-support-engineer.json","meta":{"generated_at":"2026-10-01T03:08:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2638,"day_limit":5000,"remaining_today":2362,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}