{"id":2730797,"url":"https://alion.io/job/hiscox-assistant-vice-president-claims-program-manager","title":"Assistant Vice President, Claims Program Manager","company":{"id":449838,"name":"Hiscox","domain":"hiscoxgroup.com","url":"https://alion.io/company/hiscox-3","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":8,"ghost_share":0,"stale_share":0.625,"repost_share":0,"time_to_fill_p50_days":38,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Management","role_family":"Management","seniority":"head","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hartford, United States","Scottsdale, United States","Boston, United States","New York, United States","Chicago, United States","Atlanta, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":109000,"max_usd":218000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":588},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-16T17:55:56Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-11-02T03:23:17Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"Job Type:\nPermanentBuild a brilliant future with Hiscox\nAssistant Vice President, Claims Program Manager\nThe Position Can Be Based In:\nAtlanta, GA\nBoston, MA\nChicago, IL\nManhattan, NY\nScottsdale, AZ\nWest Hartford, CT\nPosition Summary:\nThe Assistant Vice President, Claims Program Manager is responsible for leading the strategy, design, delivery, and governance of technical claims training and professional development across the US Claims organization.\nA primary responsibility of this position is to develop the coverage-analysis capabilities of File Handlers and Claims Leaders. The role will design and deliver practical training on the interpretation and application of both Commercial General Liability and Commercial Professional Liability policies, helping Claims employees identify coverage issues, conduct structured coverage analyses, document coverage positions, and communicate coverage decisions clearly and consistently.\nThe AVP, Claims Program Manager will bring significant hands-on claims experience in coverage analysis, complex file management, litigation strategy, reserving, negotiation, and claim resolution. The successful candidate must be able to translate that experience into practical learning programs for both developing and experienced Claims Professionals.\nThe position also owns the Claims onboarding framework, technical curriculum, facilitator model, training calendar, and professional development strategy. The role works closely with Claims Leaders, Quality Assurance, Compliance, Legal, panel counsel, and subject matter experts to ensure technical training remains aligned with Claims Best Practices, QA standards, regulatory obligations, and emerging claim trends. These responsibilities reflect the approved operating model for a dedicated Technical Claims Development lead\nKey Responsibilities:\n\nCoverage Analysis Training and Development\nDevelop and deliver technical training for File Handlers and Claims Leaders on the interpretation and application of Commercial General Liability and Commercial Professional Liability policies.\nTeach a consistent and disciplined approach to coverage analysis, including:\nIdentifying potentially applicable coverage parts and insuring agreements.\nEvaluating whether allegations or claimed damages fall within the scope of coverage.\nAnalyzing definitions, conditions, exclusions, endorsements, and policy limitations.\nIdentifying material coverage issues and determining when additional facts or legal analysis are required.\nEvaluating defense and indemnity obligations.\nIdentifying potential reservation of rights, partial coverage, allocation, and coverage-denial considerations.\nDocumenting coverage analyses clearly and completely within claim files.\nDrafting and reviewing coverage communications, including reservation of rights and coverage-position letters.\nCommunicating complex coverage conclusions to insureds, brokers, counsel, and internal stakeholders.\nCreate practical coverage-analysis exercises using policy language, claim scenarios, pleadings, demand letters, and other claim-file materials.\nFacilitate coverage workshops, technical roundtables, case studies, and calibration sessions for File Handlers and Claims Leaders.\nDevelop differentiated learning pathways for new File Handlers, experienced claim professionals, and Claims Leaders responsible for reviewing or approving coverage decisions.\nReinforce sound professional judgment by teaching participants how policy language, applicable facts, relevant allegations, claim developments, and jurisdictional considerations affect the coverage evaluation.\nPartner with Legal, Compliance, Claims Leaders, and coverage subject matter experts to keep training current and technically accurate.\n\nComplex Claim and File Management Training\nDevelop and deliver technical training on effective claim-file management from initial assessment through resolution.\nTrain File Handlers and Claims Leaders on:\nInitial claim evaluation and development of an appropriate handling strategy.\nInvestigation planning and identification of information needed to evaluate coverage, liability, damages, and exposure.\nTimely and accurate claim-file documentation.\nIdentification and escalation of complex coverage, severity, regulatory, or litigation issues.\nDevelopment and maintenance of meaningful action plans.\nReserve analysis and documentation.\nEffective diary and inventory management.\nCoordination with insureds, brokers, defense counsel, coverage counsel, experts, and other stakeholders.\nCompliance with Claims Best Practices, quality standards, and applicable regulatory requirements.\nIncorporate lessons from QA reviews, audits, coverage referrals, litigated matters, and emerging claim trends into technical training.\nDevelop job aids, file-review tools, templates, and technical resources that reinforce consistent file-management practices.\nLitigation Management and Claim Resolution\nDesign and deliver training on litigation management and effective resolution of Commercial General Liability and Commercial Professional Liability claims.\nTrain File Handlers and Claims Leaders on:\nEarly assessment of litigation exposure and resolution opportunities.\nDevelopment of defense and litigation strategies.\nSelection, instruction, oversight, and evaluation of defense counsel.\nLitigation budgeting and management of legal expenses.\nEvaluation of liability, damages, coverage, and settlement value.\nPreparation for mediations, settlement conferences, and other resolution proceedings.\nNegotiation strategy and settlement authority presentations.\nDocumentation of litigation strategy, significant developments, and resolution decisions.\nCoordination of coverage and defense strategies when material coverage issues are present.\nFacilitate case-based discussions that strengthen judgment, negotiation skills, and strategic decision-making.\nPartner with panel counsel and external training providers to supplement internal expertise on specialized litigation and coverage topics.\nTraining Delivery and Facilitation\nPersonally deliver technical training to File Handlers and Claims Leaders through instructor-led, virtual, and practical learning formats.\nTranslate complex policy language, legal concepts, and claim-handling principles into clear, practical instruction.\nProvide coaching and feedback that helps Claims Professionals strengthen their coverage analysis, file management, and claim-resolution skills.\nDevelop facilitator guides, presentation materials, exercises, case studies, job aids, and technical reference materials.\nDetermine which topics require live instruction and which can be converted into self-paced or on-demand learning.\nCoordinate targeted contributions from Claims AVPs, subject matter experts, panel counsel, and external providers while assuming direct ownership of recurring core instruction.\nOnboarding and Professional Development\nDevelop technical learning pathways for less experienced Claims Professionals.\nSupport the continuing development of experienced File Handlers and Claims Leaders.\nIdentify opportunities for advanced technical programming, professional designations, continuing education, external courses, and industry partnerships.\nCoordinate onboarding and development activities with the Claims Program Specialist to ensure technical and operational training operate as one cohesive program.\nQualifications\nRequired:\nSignificant commercial insurance claims experience, including hands-on responsibility for complex claims.\nDemonstrated experience analyzing coverage under Commercial General Liability and/or Commercial Professional Liability policies.\nStrong understanding of policy interpretation, coverage-position development, reservation of rights, and coverage communications.\nSubstantial experience managing claim files involving litigation, complex coverage issues, or significant exposure.\nDemonstrated experience developing claim strategies, directing investigations, establishing reserves, coordinating with defense counsel, and resolving litigated matters.\nDemonstrated ability to train, coach, mentor, or develop Claims Professionals.\nStrong written and verbal communication skills, including the ability to explain complex policy language and claim concepts clearly.\nStrong presentation and facilitation skills.\nDemonstrated ability to build collaborative relationships with Claims Leaders, File Handlers, Legal, Compliance, Quality Assurance, defense counsel, and other stakeholders.\nStrong organizational, project-management, and curriculum-development capabilities.\nPreferred:\nExtensive experience handling Commercial General Liability, Employment Practices Liability, Directors and Officers Liability, Miscellaneous Professional Liability, or other Commercial Professional Liability claims.\nExperience handling or overseeing both primary and excess claims.\nPrior Claims leadership or formal technical-development experience.\nExperience managing a team of Claims Professionals and providing technical direction, coaching, and development.\nExperience creating and delivering coverage-analysis training to both File Handlers and Claims Leaders.\nExperience developing onboarding programs, technical curricula, case studies, claim roundtables, or professional-development programs.\nExperience identifying team or organizational training needs and implementing targeted learning solutions.\nExperience working with brokers, insureds, defense counsel, coverage counsel, underwriting partners, and external vendors.\nExperience using claim-quality data, trends, or analytics to identify development opportunities.\nRelevant professional designation, such as CPCU, AIC, SCLA, ARM, or equivalent insurance education.\nBachelor's degree or an equivalent combination of education and relevant experience.\nSalary Range: $120-$160k\nThe actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.\n**Please note that this position is hybrid and requires two (2) days in our office weekly**\nSuccess Measures\n\nSuccess in this role may be measured through:\nConsistent delivery of structured coverage-analysis training for File Handlers and Claims Leaders.\nImproved consistency and quality of coverage analyses and coverage documentation.\nClear learning pathways addressing Commercial General Liability and Commercial Professional Liability policies.\nEffective training in file management, litigation strategy, reserving, and claim resolution.\nReduced reliance on Claims AVPs and subject matter experts for recurring core policy interpretation instruction.\nTimely incorporation of QA, audit, regulatory, and claim-trend findings into technical training.\nCurrent, controlled, and clearly owned onboarding and technical-development content.\nPositive feedback from File Handlers, Claims Leaders, and other stakeholders.\nDemonstrated application of training concepts within claim files and leadership reviews.\nEffective collaboration with the Claims Program Specialist to deliver an integrated onboarding and development program.\nHiscox Values:\nAt Hiscox our spirit is in Challenging Convention and everything we do is guided by our Values.\nCourage: Dare to take a risk\nOwnership: Passionate, commercial and accountable\nIntegrity: Do the right thing, however hard\nConnected: Together, build something better\nHuman: Clear, fair and inclusive\nWhat Hiscox USA Offers:\nCompetitive salary and bonus (based on personal & company performance) \n401(k) with competitive company matching \nComprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care) \nCompany paid group term life, short- term disability and long-term disability coverage \nPaid parental leave \n4 week paid sabbatical after every 5 years of service \nFinancial Adoption Assistance and Medical Travel Reimbursement Programs \nAnnual rei...","description_format":"text","description_chars":14071,"description_truncated":true,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Health insurance","Parental leave","Professional development"],"hiring_locations":[{"name":"United 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