{"id":2730798,"url":"https://alion.io/job/hiscox-claims-program-specialist","title":"Claims Program Specialist","company":{"id":449838,"name":"Hiscox","domain":"hiscoxgroup.com","url":"https://alion.io/company/hiscox-3","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":10,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":37,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Atlanta, United States","Scottsdale, United States","Boston, United States","New York, United States","Chicago, United States","United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":60000,"max":80000,"currency":"USD","period":"year","gross":null,"usd_annual":80000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-10-16T17:55:56Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-16T22:50:26Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Job Type:\nPermanentBuild a brilliant future with Hiscox\nClaims Program Specialist\nThe Position Can Be Based In:\nAtlanta, GA\nBoston, MA\nChicago, IL\nManhattan, NY\nScottsdale, AZ\nWest Hartford, CT\nPosition Summary:\nThe Claims Program Specialist is responsible for supporting operational excellence across the Claims organization through a combination of claims technician support, training delivery, onboarding coordination, content management, and process enablement. This role serves as a bridge between day-to-day claims operations and organizational learning by helping employees effectively utilize claims systems, workflows, tools, and business processes.\nThe position operates as a hybrid role, with approximately 50% of time dedicated to Claim Technician responsibilities and 50% dedicated to training, operational enablement, and learning program support. The Claims Program Specialist partners closely with the Claims Program Manager, Claims Leadership Team, Quality Assurance, Compliance, and subject matter experts to ensure training materials remain current, effective, and aligned with business needs.\nKey Responsibilities\nTraining and Operational Enablement:\nDeliver instructor-led and virtual training programs related to:Claims systems and technology\nPayment processing procedures\nClaims workflows and business processes\nNew technology and tool adoption\nBest practice execution\nProcess changes and operational initiatives\n\nFacilitate portions of the new hire onboarding program\nAssist in the development, maintenance, and enhancement of training curricula, job aids, reference guides, and operational documentation\nConvert repeatable training content into self-service learning materials, including e-learning modules, videos, quick reference guides, and process resources\nSupport implementation and adoption of new claims tools, technologies, and operational initiatives\nCoordinate training logistics, scheduling, attendance tracking, and completion reporting\nMonitor learner feedback and recommend improvements to training content and delivery methods\nLearning Platform and Content Management:\nMaintain and enhance the Claims LaunchPad and other learning resources\nEnsure training content remains current, accurate, and easy to navigate\nSupport training reporting, content governance, version control, and completion tracking\nCoordinate updates resulting from process changes, QA findings, compliance requirements, or technology enhancements\nClaim Technician Support Functions:\nProcess claim payments and related financial transactions\nPerform assigned technical and administrative support activities\nAssist Claims Professionals with workflow execution and operational tasks\nSupport claims process efficiency initiatives and operational improvement efforts\nMaintain accuracy and quality standards while completing technical support work\nQualifications\nRequired:\nExperience within property and casualty insurance, claims operations, or a related business environment.\nWorking knowledge of claims systems, workflows, business processes, and operational procedures.\nStrong communication and presentation skills.\nStrong organizational and project coordination skills.\nDemonstrated ability to learn and explain technical concepts, systems, and processes.\nProficiency with Microsoft Office applications, including PowerPoint, Excel, Teams, and SharePoint.\nAbility to manage multiple priorities and deadlines in a fast-paced environment.\nPreferred:\nExperience facilitating training, onboarding, coaching, mentoring, or knowledge transfer activities.\nExperience developing training materials, job aids, e-learning content, or reference documentation.\nFamiliarity with learning management systems, SharePoint, or knowledge management platforms.\nExperience supporting operational change management or technology implementations.\nSuccess Measures\nSuccess in this role may be measured through:\nEffective delivery of onboarding and operational training programs.\nTimely maintenance and enhancement of Claims LaunchPad content.\nCompletion and reporting of required training activities.\nAdoption and utilization of new systems, tools, and business processes.\nPositive feedback from learners, leaders, and stakeholders.\nReduction in repetitive training demands on operational leaders and subject matter experts.\nContinued execution of assigned Claim Technician responsibilities while supporting training objectives.\nHiscox Values:\nAt Hiscox our spirit is in Challenging Convention and everything we do is guided by our Values.\nCourage: Dare to take a risk\nOwnership: Passionate, commercial and accountable\nIntegrity: Do the right thing, however hard\nConnected: Together, build something better\nHuman: Clear, fair and inclusive\nSalary Range: $60-$80k\nThe actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.\n**Please note that this position is hybrid and requires two (2) days in our office weekly**\nWhat Hiscox USA Offers:\nCompetitive salary and bonus (based on personal & company performance) \n401(k) with competitive company matching \nComprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care) \nCompany paid group term life, short- term disability and long-term disability coverage \nPaid parental leave \n4 week paid sabbatical after every 5 years of service \nFinancial Adoption Assistance and Medical Travel Reimbursement Programs \nAnnual reimbursement up to $600 for health club membership or fees associated with any fitness program \nRecipient of 2024 Cigna’s Well-Being Award for having a best-in-class health and wellness program \nDynamic, creative and values-driven culture \nModern and open office spaces, complimentary drinks \nAbout Hiscox:\nAs an international specialist insurer, we are far removed from the world of mass market insurance products. Instead, we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things.\nWe insure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and look for solutions.\nScratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places.\nSome people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in touch.\nAbout Hiscox USA:\nHiscox USA was established in 2006 to focus on the needs underserved and specialty commercial clients via both the regional broker and direct distribution channels and is today the fastest-growing business unit within the Hiscox Group.\nToday, Hiscox USA has a talent force of about 400 employees mostly operating out of 6 major cities. Hiscox USA offers a broad portfolio of commercial products, including technology, cyber & data risk, multiple professional liability lines, media, entertainment, management liability, crime, kidnap & ransom, commercial property and terrorism.\n#LI-RM1\nWork with amazing people and be part of a unique culture","description_format":"text","description_chars":7658,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Illinois","iso":null,"kind":"city"},{"name":"Massachusetts","iso":null,"kind":"city"},{"name":"Connecticut","iso":null,"kind":"city"},{"name":"New York","iso":null,"kind":"city"},{"name":"Georgia","iso":null,"kind":"city"},{"name":"Arizona","iso":null,"kind":"city"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance","Reinsurance"],"lifecycle":[{"event":"open","at":"2026-10-16T17:55:56Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 2 · green card filings: 1","filings_12m":2,"filings_prev_12m":2,"green_card_filings_12m":1,"median_offered_wage_usd":155833,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":37,"reasons":["conf:6","stale_co","velocity","win:early"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":80000,"is_top_pay":true},"html_url":"https://alion.io/job/hiscox-claims-program-specialist","json_url":"https://alion.io/job/hiscox-claims-program-specialist.json","meta":{"generated_at":"2026-10-18T08:45:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13016,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":449838},"rest":"https://alion.io/mcp/rest/get_company?id=449838"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhiscox-claims-program-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhiscox-claims-program-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhiscox-claims-program-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hiscox-claims-program-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhiscox-claims-program-specialist"}]}