{"id":2554553,"url":"https://alion.io/job/hiscox-complex-claims-specialist-mpl-2","title":"Complex Claims Specialist-MPL","company":{"id":449838,"name":"Hiscox","domain":"hiscoxgroup.com","url":"https://alion.io/company/hiscox-3","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":8,"ghost_share":0,"stale_share":0.625,"repost_share":0,"time_to_fill_p50_days":39,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Finance","role_family":"Finance","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hartford, United States","Boston, United States","New York, United States","Chicago, United States","Atlanta, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":83000,"max_usd":158000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":5022},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-14T18:46:00Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-30T00:18:07Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"Job Type:\nPermanentBuild a brilliant future with Hiscox\nJoin our dynamic and forward-thinking Claims team! Here, you’ll be part of an energetic and innovative group, with the chance to help shape insurance products and collaborate with business leaders throughout the organization.\n**Please Note: This position is primarily hybrid and requires in-office attendance at least two (2) days per week for candidates that are located near one of our office locations.However, qualified remote candidates will also be considered**\nThe Position Can Be Based In:\nAtlanta, GA\n\nBoston, MA\n\nChicago, IL\n\nManhattan, NY\n\nWest Hartford, CT\n\nOur Complex Claims Specialist-Miscellaneous Professional Liability role is an individual contributor responsible for the handling of mid to high-severity primary Miscellaneous Professional Liability claims for the organization from inception to resolution. This includes, but is not limited to, insurance agents, property managers, tax preparers, and various consultants. This role is responsible for all aspects of the claims and litigation process, including liaising with external and internal business partners (e.g., outside experts and/or legal counsel; underwriting) as required.\nThe Role:\nAdjusts and resolves complex mid to severity claims that include all phases of litigation\n\nWith minimal supervision, drafts complex coverage letters, including reservation of rights and denial letters\n\nReviews and provides analysis of claim documentation and legal filings\n\nDrives litigation best practices to lead defense strategy on litigated files\n\nMentors team members\n\nUses superior knowledge and experience to affect positive claim outcome via investigation, negotiation and utilization of alternative dispute resolutions\n\nIdentifies emerging exposures and claims trends\n\nIdentifies suspected fraudulent claims and tracks with special investigations unit\n\nAccurately documents claim files with all relevant claim documentation, correspondence and notes in compliance with company policies and applicable regulatory authorities\n\nThe Team:\nThe US Claims team at Hiscox is a growing group of professionals working together to provide superior customer service and claims handling expertise. The claims staff are empowered to manage their claims within given authority to provide fair and fast resolution of claims for our insured and broker partners. With strong growth across the US business, the Claims team is focused on delivering profitability while reinforcing Hiscox’s strong brand built on a long history of outstanding claims handling.\nRequirements:\n6+ years of Professional Liability and/ or Specialty/Financial lines claims handling experience.\n\nA JD from an ABA accredited law school may be considered as a supplement to claims handling experience\n\nProven ability to positively affect complex claims outcomes through investigation, negotiation and effectively leading litigation\n\nAbility to work in a fast-paced and changing environment\n\nAdvanced knowledge of coverage within the team’s specialty or focus\n\nAdvanced knowledge of litigation process and negotiation skills\n\nExperience in mentoring and training other claims examiners\n\nExcellent verbal and written communication skills\n\nAdvanced analytical skills\n\nB.A./B.S Degree required, JD optimal\n\nAdjuster licensing is required within 90 days of employment\n\nAdditional Factors Considered:\nDemonstrates ability to work with minimal oversight\n\nDemonstrates ability to advance product innovation or develop a greater understanding of other aspects of the business through training or other relevant projects across teams of lines of business\n\nDemonstrates courage and confidence in addressing and solving difficult or severity matters with insureds, attorneys, and brokers\n\nExperience attending and leading mediations, arbitrations and trials\n\nDemonstrates courage in addressing and solving difficult or complex matters with insureds, attorneys and brokers\n\nWhat Hiscox USA offers:\nCompetitive salary and bonus (based on personal & company performance)\n\n401(k) with competitive company matching\n\nComprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care)\n\nCompany paid group term life, short- term disability and long-term disability coverage\n\n24 Paid time off days, 2 Hiscox Days, 10 paid holidays, and ability to purchase 5 PTO days\n\nPaid parental leave\n\n4 week paid sabbatical after every 5 years of service\n\nFinancial Adoption Assistance and Medical Travel Reimbursement Programs\n\nAnnual reimbursement up to $600 for health club membership or fees associated with any fitness program\n\nCompany paid subscription to Headspace to support employees’ mental health and wellbeing\n\nRecipient of 2024 Cigna’s Well-Being Award for having a best-in-class health and wellness program\n\nDynamic, creative and values-driven culture\n\nModern and open office spaces, complimentary drinks\n\nAbout Hiscox USA:\nHiscox USA was established in 2006 to focus primarily on the needs of small and middle market commercial clients, via both the broker and direct distribution channels and is today the fastest-growing business unit within the Hiscox Group.\nHiscox USA offers a broad portfolio of commercial products, including technology, cyber & data risk, multiple professional liability lines, media, entertainment, management liability, crime, kidnap & ransom, commercial property and terrorism.\nSalary Range: $125,000-$155,000\nThe actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.\nYou can follow Hiscox on LinkedIn, Glassdoor and Instagram (@HiscoxInsurance)\n#LI-RM1\nWork with amazing people and be part of a unique culture","description_format":"text","description_chars":5838,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Illinois","iso":null,"kind":"city"},{"name":"Massachusetts","iso":null,"kind":"city"},{"name":"Connecticut","iso":null,"kind":"city"},{"name":"New York","iso":null,"kind":"city"},{"name":"Georgia","iso":null,"kind":"city"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance","Reinsurance"],"lifecycle":[{"event":"open","at":"2026-10-14T18:46:00Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 2 · green card filings: 1","filings_12m":2,"filings_prev_12m":2,"green_card_filings_12m":1,"median_offered_wage_usd":155833,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":80,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.889,"p_room":0.9,"age_days":14,"expected_fill_days":39,"reasons":["conf:4","velocity","win:mid"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/hiscox-complex-claims-specialist-mpl-2","json_url":"https://alion.io/job/hiscox-complex-claims-specialist-mpl-2.json","meta":{"generated_at":"2026-10-30T04:15:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5808,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":449838},"rest":"https://alion.io/mcp/rest/get_company?id=449838"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhiscox-complex-claims-specialist-mpl-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhiscox-complex-claims-specialist-mpl-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhiscox-complex-claims-specialist-mpl-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hiscox-complex-claims-specialist-mpl-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhiscox-complex-claims-specialist-mpl-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2554553}},{"tool":"search_jobs","arguments":{"company":"hiscoxgroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2554553},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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