People excellence and change specialist

Job Type:

Build a brilliant future with Hiscox

People Excellence & Change Specialist

Job Profile

The People function enables Hiscox to attract, develop, and retain the talent needed to achieve its strategic goals.

In the Role As a People Excellence and Change Specialist at Hiscox, you will be a key contributor within the People experience team reporting to the Global People Excellence and Change Lead.

The role supports initiatives that enhance employee and manager experience, transformation and change. It ensures initiatives are designed around employee and manager needs, business outcomes, operational effectiveness, and sustainable adoption.

You will lead moderately complex change initiatives, contributing specialist insight, challenging existing norms, and driving continuous improvement globally within the people function. The role works closely with people team stakeholders, business leaders, employees, talent acquisition, centres of excellence, enterprise technology, COO function and programme stakeholders.

Role Focus & Decision Making

• Support the delivery of initiatives enhancing the employee and manager experience, ensuring people feel valued, supported, and connected throughout their lifecycle at Hiscox.
• Supports initiatives on the People technology roadmap ensuring technology choices are implemented, adopted and embedded within the function and business
• Lead and support on operational excellence programmes and process enhancements
• Drive demand planning and requirement gathering for global and local projects
• Provide programme and change management support for key People programmes, including centre of excellence initiatives and M&A-related activity, leveraging project and programme management best practices to ensure successful delivery on time, within budget, and to agreed scope.
• Drive continuous improvement within people processes and methodologies, applying judgement and ownership consistent with Hiscox standards, policy, and governance.
• Apply policy, process, judgement, and governance consistently while balancing employee and business needs
• Use insight and feedback to improve People processes, service quality, and decision-making.
• Resolve queries and coordinate activity in line with policy, service standards, and business expectations.

Role Scope

• Manage projects and change globally across people programmes, continuous improvement and people technology initiatives
• Act as a key contributor within the People experience team, influencing outcomes and providing insight that enhances the effectiveness of people transformation initiatives.
• Contribute to the development and mentoring of less experienced colleagues, sharing specialist knowledge and best practices in project and change management.
• Responsible for delivering high-quality outputs and managing project components with a high degree of day-to-day autonomy.
• Operate with an experienced specialist contribution, ensuring that people initiatives are aligned with broader organisational objectives and deliver tangible value.

Reporting relationships / leadership

• Collaborate effectively with cross-functional stakeholders across various business units and at different levels
• Build and maintain strong working relationships with HR Business partners, COE representatives and business platforms to ensure people project outcomes
• Represent the People function in relevant workstream or sub-function meetings, articulating people impacts and requirements.

Complexity & Problem Solving

• Address and resolve moderately complex problems within the people process and colleague experience speciality, often requiring innovative solutions where established precedents may not exist.
• Apply deep specialist knowledge and strong problem-solving capabilities to navigate ambiguous situations and guide stakeholders through complex transformations.
• Proactively identify potential roadblocks and develop mitigation strategies, escalating critical issues to leadership with clear recommendations based on impact and governance.
• Utilise sound judgement to make informed decisions, ensuring that solutions are practical, sustainable, and aligned with Hiscox's strategic direction

About Hiscox

As an international specialist insurer, we are far removed from the world of mass market insurance products. Instead, we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things.

We ensure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong.

Everyone is encouraged to think creatively, challenge the status quo and look for solutions.

Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places.

Some people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in touch.

Diversity and flexible working at Hiscox

At Hiscox we care about our people. We hire the best people for the job, and we are committed to diversity and creating a truly inclusive culture, which we believe drives success.

Working life does not always have to be in the office so we have introduced hybrid working to encourage a healthy work life balance.

This hybrid working model is set by the team rather than the business to enable you to manage your own personal work-life balance. We see it as the best of both worlds; structure and sociability on one hand, and independence and flexibility on the other.

Work with amazing people and be part of a unique culture