{"id":3890024,"url":"https://alion.io/job/hiscox-planning-operations-manager","title":"Planning & Operations Manager","company":{"id":449838,"name":"Hiscox","domain":"hiscoxgroup.com","url":"https://alion.io/company/hiscox-3","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":10,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":37,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lisbon, Portugal"],"countries":["PT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-06T20:56:49Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-08T13:01:37Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Job Type:\nPermanentBuild a brilliant future with Hiscox\nAbout the Role\nThe TO Planning & Operations Manager plays a central role in keeping the Group Transformation Office organised, connected and focused on delivery.\nReporting to the Transformation Office Director, you will maintain the single integrated delivery plan across the four Programme Manager clusters, bringing together key milestones, dependencies, delivery commitments and agreed changes. This will give leaders clear visibility of what is due, what has changed, and where action or decisions are required.\nYou will also lead the day-to-day operation of the Transformation Office, including the review calendar, agendas and packs, PPM administration, action and decision tracking, and the team supporting these activities.\nYour focus will be on creating simple, reliable and effective processes that support delivery without adding unnecessary bureaucracy.\nThe Transformation Office Director owns the integrated plan and portfolio trade-offs, while Programme Managers own the plans, assurance and interventions within their respective clusters. You will ensure these come together effectively by maintaining the joined-up plan, challenging the quality and consistency of inputs, and ensuring agreed decisions and changes are carried through.\nWhat You'll Be Doing\nMaintain the Integrated Delivery Plan\nBring together milestones and delivery commitments across all four Programme Manager clusters into one clear and current integrated plan.\nMaintain the portfolio milestone view, critical path, dependency log and record of agreed plan changes.\nIdentify and communicate the impact of changes to dates, scope, priorities or resources.\nMaintain a clear record of the source, owner and date of each material update.\nProvide the agreed delivery plan to the Transformation Strategy Manager and Finance Transformation Office.\nCoordinate Dependencies and Capacity\nBring Programme Managers together to resolve cross-cluster dependencies, hand-offs and shared resource conflicts.\nEnsure major dependencies have clear owners, dates and expected outcomes.\nHighlight unresolved conflicts, clearly setting out the delivery impact, available options and decisions required.\nTrack agreed actions and plan changes through to completion.\nManage the Transformation Office Operating Rhythm\nManage the forward calendar for delivery reviews, planning cycles, governance inputs and key deadlines.\nPrepare focused agendas for the Transformation Office Director's delivery reviews.\nCoordinate meeting packs and pre-reads, while ensuring content owners remain accountable for the quality of their submissions.\nRecord decisions and actions clearly and follow them through to closure or escalation.\nEnsure decisions are reflected consistently across the integrated plan, PPM tool and relevant logs.\nLead Transformation Office Operations\nOversee operational support across meetings, packs, minutes, document management, PPM administration, and action and decision tracking.\nSet clear responsibilities, deadlines and quality standards for TO Operations support.\nEnsure information is stored consistently and can be easily accessed.\nBalance workloads and identify and address gaps in operational support.\nStrengthen Data and PPM Discipline\nEnsure key delivery information within the PPM tool is current, complete and aligned with the integrated plan.\nChallenge missing, late or conflicting Programme Manager inputs constructively and agree appropriate corrective actions.\nReduce duplicate requests and maximise the use of existing information.\nPartner with relevant system and process owners to simplify templates, reporting and update processes.\nDrive Continuous Improvement\nRegularly review meetings, packs, trackers and processes, removing activities that do not contribute to effective delivery or decision-making.\nStandardise repeatable activities where this improves quality, consistency and efficiency.\nIdentify opportunities to automate routine tasks and processes.\nGather feedback from Programme Managers, workstream teams and leaders and translate it into practical improvements.\nPerson Specification\nWe are looking for someone who brings:\nStrong experience in integrated planning, portfolio operations, senior PMO, business management or a Transformation Office environment.\nThe ability to combine plans from multiple programmes into one clear, practical and usable portfolio view.\nA strong understanding of milestones, critical paths, dependencies, capacity and change control.\nExcellent organisation skills, attention to detail and reliable follow-through.\nConfidence in constructively challenging late, incomplete or inconsistent information.\nExperience using PPM or portfolio management tools, with a strong focus on maintaining and improving data quality.\nThe ability to run effective meetings, planning cycles and operational processes without creating unnecessary bureaucracy.\nStrong written communication skills, including the ability to produce clear agendas, actions, decisions and concise planning updates.\nConfidence coordinating senior stakeholders and managing multiple priorities at pace.\nA practical, service-minded approach with a strong focus on continuous improvement.\nClear Role Boundaries\nTo ensure clear ownership and accountability across the Transformation Office:\nTransformation Office Director: owns the integrated plan, portfolio priorities and cross-cluster trade-offs.\nProgramme Managers: own cluster plans, delivery assurance, dependencies, capacity oversight and targeted interventions.\nTO Planning & Operations Manager: maintains the joined-up plan, leads Transformation Office operations, and tracks agreed decisions and actions through to completion.\nTransformation Strategy Manager: owns the strategic roadmap, enterprise data and dashboards, executive papers, and governance design and cadence.\nFinance Transformation Office: owns value and benefits, financial validation and consolidated benefit tracking.\nHead of Transformation Practice & Capability: owns methods, assurance standards, readiness practices and capability development.\n Content owners: remain accountable for their papers. TO Operations coordinates the process but does not write or approve content on their behalf.\nWork with amazing people and be part of a unique culture","description_format":"text","description_chars":6319,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Portugal","iso":"PT","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance","Reinsurance"],"lifecycle":[{"event":"open","at":"2026-11-06T20:56:49Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":37,"reasons":["conf:3","stale_co","velocity","win:early"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/hiscox-planning-operations-manager","json_url":"https://alion.io/job/hiscox-planning-operations-manager.json","meta":{"generated_at":"2026-11-08T15:42:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33131,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":449838},"rest":"https://alion.io/mcp/rest/get_company?id=449838"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhiscox-planning-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhiscox-planning-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhiscox-planning-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hiscox-planning-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhiscox-planning-operations-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3890024}},{"tool":"search_jobs","arguments":{"company":"hiscoxgroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3890024},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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