{"id":3722532,"url":"https://alion.io/job/hiscox-private-client-manager","title":"Private Client Manager","company":{"id":449838,"name":"Hiscox","domain":"hiscoxgroup.com","url":"https://alion.io/company/hiscox-3","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":89,"open_postings":11,"ghost_share":0,"stale_share":0.455,"repost_share":0,"time_to_fill_p50_days":37,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom","York, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-03T00:00:00Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-07T02:21:00Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Job Type:\nPermanentBuild a brilliant future with Hiscox\nHiscox UK\nHiscox UK is a leading brand in the insurance market, recognised for specialist insurance and a commitment to high standards of service. Our customers are diverse and unique, united by the need for insurance that reflects their individual circumstances and protects what matters most to them.\nThe role\nThe Private Client Manager is responsible for owning and developing a portfolio of Hiscox Private Client customers. The role combines relationship management, expert policy servicing, retention and new business development to deliver a highly personal and responsive customer experience throughout the insurance lifecycle.\nActing as the named point of contact, the Private Client Manager will build a deep understanding of each customer, their home, lifestyle and changing insurance needs. The role will proactively nurture the relationship, respond to policy queries, arrange appropriate adjustments and complete the associated administration accurately and efficiently.\nWorking in partnership with Underwriters, the Private Client Manager will ensure customers are properly insured, risks are clearly understood and solutions remain appropriate as circumstances change. The role will also generate qualified opportunities through customer conversations and lead generation activity.\nKey responsibilities\nOwn and manage an allocated back book of Private Client customers, taking accountability for service, retention, relationship quality and appropriate growth.\nAct as the named and trusted point of contact for customers across their home insurance needs, providing continuity and a personal service.\nCreate and maintain a clear contact strategy for the portfolio, prioritising activity around renewals, material changes, significant life events and emerging customer needs.\nProactively nurture relationships through relevant, timely and purposeful contact rather than relying only on customer-led enquiries.\nIdentify customers whose circumstances, sums insured, cover or risk information may require review and take appropriate action with the Underwriter.\nDeliver a high-quality, end-to-end customer experience by acting as the primary point of contact for policy servicing, handling customer enquiries, policy changes, documentation, issue resolution and coordination with specialist teams, while ensuring all customer interactions and administration are completed accurately, efficiently and in line with service, regulatory and compliance standards.\nLead the relationship approach to renewals for the allocated portfolio, beginning customer engagement early enough to understand changes and resolve issues.\nIdentify retention risks and take proactive action, balancing customer needs, underwriting appetite, commercial sustainability and fair customer outcomes.\nUse portfolio insight and customer feedback to identify recurring issues, service improvements and opportunities to strengthen persistency.\nWork closely with Underwriters to ensure each customer has appropriate protection based on accurate, current and sufficiently detailed risk information.\nComplete home visits for selected Ultra High Net Worth customers where there is a clear customer need, suitable capacity and appropriate business agreement.\nGenerate and convert appropriate opportunities while maintaining a relationship-led, customer-first approach.\nIdentify cross-sell, referral and new business opportunities through high-quality customer conversations and changes in circumstances.\nContribute to team service levels by balancing planned portfolio activity with inbound call demand and urgent customer needs.\nSupport process improvements, portfolio exercises and wider Direct High Net Worth initiatives where required.\nRepresent Hiscox professionally at customer meetings, introducer appointments, events and partner engagements.\nKnowledge, skills and experience\nEssential\nExperience in personal lines insurance, account management, customer relationship management or policy servicing.\nStrong understanding of home insurance and the insurance lifecycle, including new business, adjustments, renewals and cancellations.\nExcellent relationship management and customer service skills, with confidence supporting customers whose needs may be complex or high value.\nAbility to explain policy information clearly and translate technical detail into practical customer guidance.\nStrong telephone, written communication and stakeholder management skills.\nHigh levels of accuracy, organisation and personal ownership.\nAbility to manage a portfolio, prioritise competing demands and follow through on commitments.\nCommercial awareness and the confidence to identify suitable retention, referral and growth opportunities.\nAbility to work collaboratively with Underwriters, operations colleagues and external introducers.\nComfort working within defined authorities, controls and regulatory requirements.\n\nDesirable\nExperience working with High Net Worth or Private Client home insurance customers.\nKnowledge of Hiscox Private Client products, underwriting appetite and service model.\nExperience of portfolio development, lead generation, professional introducer relationships or event-based prospecting.\nExperience conducting customer visits or managing complex, high-value relationships.\nCert CII qualification, or willingness to work towards a relevant professional insurance qualification.\nDiversity and flexible working at Hiscox\nAt Hiscox we care about our people. We hire the best people for the job and are committed to diversity and creating a truly inclusive culture, which we believe drives success. Working arrangements will operate in line with current Hiscox policy and the requirements of the role.\nWork with amazing people and be part of a unique culture","description_format":"text","description_chars":5808,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Growth opportunities"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance","Reinsurance"],"lifecycle":[{"event":"open","at":"2026-11-04T03:17:59Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":4,"expected_fill_days":37,"reasons":["conf:3","velocity","win:early"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/hiscox-private-client-manager","json_url":"https://alion.io/job/hiscox-private-client-manager.json","meta":{"generated_at":"2026-11-07T14:23:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18442,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":449838},"rest":"https://alion.io/mcp/rest/get_company?id=449838"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhiscox-private-client-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhiscox-private-client-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhiscox-private-client-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hiscox-private-client-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhiscox-private-client-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3722532}},{"tool":"search_jobs","arguments":{"company":"hiscoxgroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3722532},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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