Control Room Team Leader

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About Us

A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there’s something for everyone to get stuck into. And that’s where you come in.

Job Description:

Your New Role

Control Room Team Leader

Swindon

£79,677 + 15% shift allowance

Permanent Contract

Days & Nights shift

In this position, you’ll oversee the smooth running of our control room, ensuring our fleet is maintained, serviced, and cleaned to the highest standards. You’ll play a key role in keeping our trains on track and our passengers moving. If you have management experience, fantastic - but if you’re looking to take the next step in your career and have strong technical and operational knowledge, we’d love to hear from you.

Please note: This is a shift-based role covering days, nights, and weekends - perfect for someone who thrives in a dynamic environment.

What you’ll be doing

• Undertake the role of “Maintainer Control Room Contact” on a shift basis as set out in the TSA Contract.
• Responsible on a shift basis for the ongoing management of the Hitachi control room operations and support teams located in the operational control room.
• Management of fleet planning and all operational interfaces at the Great Western Integrated Control Centre. Co-ordinating the deployment of technical riding inspectors and station based technicians.
• Line management, supervision and support of the Maintenance Controllers and Technical Riding Inspectors.
• Working closely with the associated maintenance depots - Production of the short and long term maintenance plan to ensure class 800 fleets are maintained, servicing and cleaned in line with contractual requirements to include:-
  • Utilisation of Hitachi`s SAP Maintenance Management Systems
  • Planning all exams, servicing and cleaning requirements back to the appointed depot
  • Monitoring fleet status using remote diagnostic data and planning train to depot accordingly
  • Planning fleet modification requirement back to depot to meet the required completion KPIs
  • Accountable for planning outstation attendance and rectification
  • Ensuring that any CBM requirements are planned back to depot to meet reliability targets
  • Recording and planning rectification of damage and vandalism as required
  • Proactive materials and staff planning in conjunction with the associated maintenance depots.
  • Planning customer requirements such the operator's performance improvement plan and CCTV data extraction

• Adherence and management of the train performance regime.
• Availability of train fleet and utilisation of spare trains.
• Capturing in service maintenance requirements and planning accordingly
• Access and maintenance of records to include control room logs, maintenance management system and remote train diagnostics.
• Recording of KPI failures on KPI scorecards though the associated I.T. Systems and control room log

• Ensure the maintenance Controllers document and record all control room activities and processes required to support the customer passenger service.
• Develop professionally and support good working relationships with all stakeholders.
• Personal development plans for all direct reports.
• Learn new skills in accordance with Hitachi’s new business demands as required.

• Undertake competency assessment in line with the customers and Hitachi’s requirements.
• Liaise with Hitachi and external personnel as required to complete the duties of the post.
• Deputise for the Fleet Delivery Manager or Maintenance Controller as required
• Other duties and instructed by the line manager.
• Other responsibilities relevant to the role based on localised requirements

About you

Essential

Licences / Competences

• Sound knowledge of railway operations
• Technical understanding of traction and rolling stock
• Strong leadership and management experience

Qualifications

• Vocational engineering qualifications and experience
• Management training qualifications or equivalent experience

Behavioural

• Sound knowledge of, and compliance to rules and regulations
• Good written and verbal communication skills
• Able to represent Hitachi in a professional manner at all times
• Good team worker and able to build relationship with other stakeholders

Desirable

Licences / Competences

• Intermediate IT skills - typically Word, Excel, Equinox
• Pervious experience of using Genius, Trust, P2, is desirable but not essential
• Pervious experience of working in operational railway control rooms would be advantageous

What we offer

We value the importance of all of our employees, if you would like to join our fantastic organisation you could be entitled to:

• Competitive salary
• 25 days holiday
• Potential opportunity for annual performance related bonus
• Pension scheme with contributions up to 9%
• Private medical insurance
• Personal Accident insurance
• Group Income protection
• Group Life Insurance
• Employee Assistance Programme

We also offer additional perks for you to choose from within a flexible plan that will meet your specific needs and lifestyle.

Closing date for applications is 19th October 2026.

Thank you for your interest in Hitachi Rail. If your application is of interest, we will be in contact. Please do not hesitate to discover more about us and our latest jobs athttps://www.hitachirail.com/careers.

At Hitachi Rail, there is a place for everyone.We welcome and value differences in background, age, gender, sexuality, family status, disability, race, nationality, ethnicity, religion, and world view.It is our commitment to create an inclusive environment - we are proud to be an equal opportunity employer.

We would be delighted if you would be one of our followers at https://www.linkedin.com/company/hitachirail