{"id":2092452,"url":"https://alion.io/job/hitachi-customer-support-representative-i","title":"Customer Support Representative I","company":{"id":129,"name":"Hitachi","domain":"hitachi.com","url":"https://alion.io/company/hitachi","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":161,"ghost_share":0,"stale_share":0.174,"repost_share":0.043,"time_to_fill_p50_days":20,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dallas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":15,"max":21,"currency":"USD","period":"hour","gross":null,"usd_annual":42000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":true},{"name":"Salesforce","optional":true}],"status":"live","first_seen_at":"2026-10-08T15:12:52Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-12T11:16:44Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Location:\nDallas, Texas, United StatesJob ID:\nR0147803Date Posted:\n2026-10-08Company Name:\nHITACHI HIGH-TECH AMERICA, INC.Profession (Job Category):\nCommunications & Corporate AffairsJob Schedule:\nFull timeRemote:\nNoJob Description:\nHITACHI HIGH-TECH AMERICA, INC.\nPOSITION DESCRIPTION\nPOSITION TITLE: Customer Support Representative I\nDIVISION NAME: Environmental Business Division (EBD)\nREPORTS TO: Senior Manager, Sales & Service Logistics\nPOSITION STATUS: Full-Time\nWORK LOCATION: Dallas, TX (DLS)\nWORK STYLE DESIGNATION: Hybrid (+50% Onsite)\nWORK STYLE REQUIREMENT: Onsite - 3 Days / Remote - 2 Days\nFLSA STATUS: Non-Exempt\nTRAVEL REQUIRED: 0%\nPOSITIONS SUPERVISED: None\nEXPECTED PAY RANGE: $15.93 to $21.91 an hour\nThe pay ranges listed above are for each position’s base pay only. This position may be eligible for other compensation including incentive pay and/or allowances. Candidates will receive additional information during the interview and selection process.\nPOSITION SUMMARY\nThe Customer Support Representative I is responsible for providing service support to customers with regard to service calls, product orders, returns, and resolving customer complaints. In addition, the CSSR will coordinate with other departments (including various members of management) to provide customer support satisfaction.\nPRIMARY RESPONSIBILITIES\nEffectively interface with customers and field service personnel.\nHandle computerized messaging, service call maintenance, and dispatching of service calls.\nOrder entry received by phone, fax, mail, and electronic data interchange.\nReview customer orders for proper pricing, terms, and conditions.\nProvide written and verbal quotations to customers.\nWork with system information and Material Management to determine product availability.\nDetermine proper authorizations for product returns and generate associated documentation.\nResearch information for customers using computer resources, manuals, and technical drawings.\nResearch information for technical support staff members.\nOther duties as assigned.\nEDUCATION, LICENSES, AND/OR CERTIFICATION REQUIREMENTS\nHigh School Diploma or equivalent.\nEXPERIENCE AND TRAVEL REQUIREMENTS\n Customer service training (i.e., handling difficult customers, phone etiquette, etc.)\nOne (1) year customer support/sales administration experience or equivalent\nPrior direct order processing experience is a plus\nFamiliar with CRM/ ERP - SalesForce/SAP.\nSKILLS AND ABILITIES REQUIREMENTS / SAFETY REQUIREMENTS\nOutstanding customer service skills\nExcellent communication skills, collaborator.\nAble to think creatively and find solutions to complex situations.\nProficient in Microsoft Outlook, Excel, and Word.\nExhibit a positive and professional attitude when interacting with both internal and external customers.\nAbility to utilize CRM and ERP systems effectively to organize customer interactions and sales order details.\nPOSITION - SAFETY RISKS AND HAZARDS\nWarning: Due to the nature of the work environment, this job may require working on equipment or in work areas where electromagnetic frequencies may be present from some of the equipment (intensity may vary) which could possibly interfere with certain medical implants or devices. If you have questions, contact Human Resources.\nEQUIPMENT REQUIREMENTS\nAbility (with or without accommodation) to use standard office equipment including a laptop computer, telephone, copy machine, fax machine, etc. \nEqual Opportunity Employer (EOE)\nHitachi High-Tech America, Inc. is an equal opportunity employer. HitachiHigh-Tech America, Inc. is committed to equal employment opportunities for qualified applicants without discrimination on the basis of actual or perceived of race (including traits historically associated with race, such as natural hairstyle), color, national origin, ancestry, religious creed, age, sex, sexual orientation, gender (including gender expression and gender identity), marital status, registered domestic partner status, family status, military and veteran status, domestic violence victim status, medical condition (including genetic characteristics), physical or mental disability, pregnancy, or any other legally protected characteristic or status.\nIf you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries ","description_format":"text","description_chars":4475,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Enterprise Storage Systems","IT Consulting & Digital Transformation","Systems Integrators","Electrical Equipment & Cables"],"lifecycle":[{"event":"open","at":"2026-10-08T15:12:52Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.858,"p_room":1,"age_days":3,"expected_fill_days":20,"reasons":["conf:2","velocity","win:early","comp:brand"],"computed_at":"2026-10-12T06:55:09Z"},"pay":{"stated_usd_annual":42000,"is_top_pay":false},"html_url":"https://alion.io/job/hitachi-customer-support-representative-i","json_url":"https://alion.io/job/hitachi-customer-support-representative-i.json","meta":{"generated_at":"2026-10-12T12:45:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19906,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":129},"rest":"https://alion.io/mcp/rest/get_company?id=129"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhitachi-customer-support-representative-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhitachi-customer-support-representative-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhitachi-customer-support-representative-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hitachi-customer-support-representative-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhitachi-customer-support-representative-i"}]}