{"id":3157818,"url":"https://alion.io/job/hitachi-customer-support-specialist-3","title":"Customer Support Specialist","company":{"id":129,"name":"Hitachi","domain":"hitachi.com","url":"https://alion.io/company/hitachi","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":89,"open_postings":357,"ghost_share":0.003,"stale_share":0.616,"repost_share":0.022,"time_to_fill_p50_days":18,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bucharest, Romania"],"countries":["RO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12500,"max_usd":27000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2087},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-21T00:00:00Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-27T04:09:52Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Location:\nBucharest, Bucharest, RomaniaJob ID:\nR0148307Date Posted:\n2026-10-21Company Name:\nHITACHI ENERGY ROMANIA S.R.L.Profession (Job Category):\nSales, Marketing & Product ManagementJob Schedule:\nFull timeRemote:\nNoJob Description:\nCustomer Support Specialist\nJoin our team and play a key role in ensuring excellent customer service and smooth order execution in an international business environment.\nHow You'll Make an Impact:\nSupport internal and external customers and coordinate issue resolution with cross-functional teams.\nManage customer orders and ensure timely processing and delivery.\nMaintain strong customer relationships and provide updates on order and request status.\nCoordinate procurement activities and support import/export processes.\nPrepare reports, forecasts, and business analyses.\nMonitor task performance and support continuous process improvement.\nYour Background:\nBachelor's degree in Business, Economics, Engineering, Logistics, or a related field.\n1-2 years of experience in customer support, order management, procurement, or a similar role.\nStrong communication and organizational skills.\nGood knowledge of English and Romanian (verbal and written).\nSAP (MM/SD) and Microsoft Office proficiency.\nAbility to work independently and manage multiple priorities.\nMore about us\nWe’ll support, encourage, and guide you to reach your career goals through our active development and training programs.\nCome as you are and prepare to get better as you learn from others in the team.\nBring your energy and plug into a team that will power your career while powering good for sustainable energy.\nCulture focused on cooperation.\nWe offer you the opportunity to work with fantastic people and develop yourself on projects that present great technical challenges and have a real impact.\nWide range of benefits:\nShort Fridays = 6 hours (8.5 hours/day from Monday to Thursday)\nWork in hybrid model\n5 weeks of vacation per year\nMeal tickets\nMedical subscription\nLife insurance\n3rd pillar pension\nAccessibility and reasonable accommodation\nQualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing ageneral inquiry formon our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.\n\nThis is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.\n\nUse of Al and automated tools in recruitment\nAs part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well asHitachi's Global Data Privacy Notice.\nBackground Screening and Security Checks\nAs part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.\nFor certain roles-particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions-additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position.\nThe scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. 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