{"id":172514,"url":"https://alion.io/job/hitachi-customer-support-specialist","title":"Customer Support Specialist","company":{"id":129,"name":"Hitachi","domain":"hitachi.com","url":"https://alion.io/company/hitachi","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":598,"ghost_share":0.005,"stale_share":0.734,"repost_share":0.015,"time_to_fill_p50_days":17,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Potosí, Bolivia","Quebec, Canada"],"countries":["BO","CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Power BI","optional":true}],"status":"live","first_seen_at":"2026-07-14T00:00:00Z","employer_posted_date":"2026-07-14","last_verified_at":"2026-11-09T14:11:13Z","board_verified":true,"closed_at":null,"days_open":118,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":118},"description":"Location:\nSan Luis Potosi, San Luis Potosí, MexicoJob ID:\nR0135249Date Posted:\n2026-07-14Company Name:\nHITACHI ENERGY MEXICO, S.A. DE C.V.Profession (Job Category):\nCommunications & Corporate AffairsJob Schedule:\nFull timeRemote:\nNoJob Description:\nThe Opportunity\nTo strengthen our customer support team, we are looking for an electrical engineer who will provide seamless tier 1 support to our customers and the global HAPG network. Due to the technical complexity and essential character of our equipment within our customers' businesses, good know-how of customer service is crucial.\nHow You'll Make an Impact\nAct as the first point of contact for customers as well as for the global Hitachi Energy service network with regard to service requests,\n\nmaintenance issues, warranty-related queries, etc.\n\nBe a customer advocate for timely response to issues and for problem resolution and escalation\n\nDocument and time-log all activities taken toward resolving customer issues\n\nWhere required, support customers during run-time activities and provide online troubleshooting support and resolution\n\nSupport in the bidirectional know-how transfer from factory to global service network and vice versa (e.g., newsletters,\n\nfrequently asked questions, etc.)\n\nParticipation in ensuring 24/7 availability\n\nResponsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.\n\nYour Background:\nExperience in Customer Service with a minimum of 2 years of experience.\n\nProfessional in electrical areas or related\n\nMust be fluent in both Spanish and English; any other language would be an advantage\n\nHigh focus on customers and their needs\n\nAbility to apply a structured and methodical work style during increased pressure to act\n\nIntrinsic attitude to drive innovation and improvement\n\nAbility to act solution-oriented and to vary different approaches, be flexible and creative\n\nReadiness to travel (approx. 10%) on a global basis i.e., for troubleshooting, training or customer meetings\n\nKnowledge in phone software to customer service is desirable\n\nSalesforces desirable\n\nKnowledge in SAP and Power BI\n\nMore about us\nContinuous improvement culture\n\nGrowth globally\n\nHybrid\n\nBenefits above the regular in the market\n\nAccessibility and reasonable accommodation\nQualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing ageneral inquiry formon our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.\n\nThis is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.\n\nUse of Al and automated tools in recruitment\nAs part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well asHitachi's Global Data Privacy Notice.\nBackground Screening and Security Checks\nAs part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.\nFor certain roles-particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions-additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position.\nThe scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. 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