{"id":3991973,"url":"https://alion.io/job/hitachi-digital-mdm-lead","title":"MDM Lead","company":{"id":4529468,"name":"Hitachi Digital","domain":"hitachidigital.com","url":"https://alion.io/company/hitachi-digital","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Delhi, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"IAM","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Linux","optional":false},{"name":"Microsoft Defender","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"PowerShell","optional":false},{"name":"Service Desk","optional":false},{"name":"Windows","optional":false},{"name":"Zero Trust","optional":false}],"status":"live","first_seen_at":"2026-11-09T23:35:00Z","employer_posted_date":null,"last_verified_at":"2026-11-09T23:35:00Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Key Responsibilities:\n\nEndpoint Strategy & Leadership:\nDefine and execute the endpoint management roadmap aligned with business, security, and operational objectives.\nEstablish endpoint governance, standards, policies, procedures, and lifecycle controls.\nAct as the technical and service authority for enterprise endpoint management capabilities.\nLead global endpoint modernization, automation, and service improvement initiatives.\nManage vendor relationships, contracts, licensing inputs, and service performance for endpoint platforms.\n\nPlatform Ownership:\nOwn the operational management and continuous improvement of Microsoft Intune, Jamf Pro, ManageEngine Endpoint Central, Microsoft Autopilot, Apple Automated Device Enrollment, and related endpoint services.\nEnsure endpoint platforms are stable, scalable, secure, documented, and aligned with enterprise architecture standards.\nOversee endpoint configuration profiles, compliance policies, software deployment, patching, device enrollment, and remediation workflows.\nEvaluate and introduce new endpoint capabilities that improve automation, user experience, compliance, or operational efficiency.\n\nEndpoint Security & Compliance:\nPartner with Information Security to implement endpoint security controls, hardening baselines, encryption standards, vulnerability remediation, and compliance reporting.\nSupport Zero Trust and Conditional Access programs by ensuring devices are properly enrolled, compliant, and monitored.\nDrive remediation of audit findings, endpoint vulnerabilities, configuration drift, and policy exceptions.\nMaintain clear evidence, reporting, and operational documentation for endpoint compliance and risk management.\n\nDevice Lifecycle Management:\nDefine and optimize end-to-end device lifecycle processes covering enrollment, provisioning, configuration, support, refresh, recovery, and retirement.\nImprove asset visibility, ownership tracking, lifecycle controls, and data quality across endpoint management platforms.\nEnsure consistent onboarding processes for Windows, Linux, and macOS devices, including Autopilot and Apple enrollment workflows.\n\nService Delivery & Operations:\nLead endpoint operations and support activities in alignment with service management practices.\nDefine and monitor KPIs, SLAs, service health metrics, incident trends, and operational risk indicators.\nDrive automation and process improvement to reduce manual effort, improve reliability, and enhance user experience.\nManage major incidents, escalations, root cause analysis, and corrective actions related to endpoint services.\n\nProject & Program Leadership:\nLead endpoint-related transformation projects, migrations, integrations, and service transitions.\nSupport tenant migration, merger/acquisition, and business integration activities involving endpoints.\nDevelop project plans, coordinate resources, manage risks, communicate status, and ensure delivery against agreed outcomes.\nPartner across Infrastructure, IAM, Security, Network, Service Desk, Procurement, and business teams to execute endpoint initiatives.\n\nPeople Leadership:\nLead, mentor, and develop endpoint engineers, administrators, and service contributors.\nBuild a culture of accountability, ownership, collaboration, continuous improvement, and strong customer focus.\nSupport hiring, onboarding, performance management, career development, and succession planning for endpoint management roles.\nSet clear objectives, priorities, and operating expectations for the endpoint management team.\n\nRequired Qualifications:\n\nEducation:\nBachelor's degree in Information Technology, Computer Science, Engineering, or a related field.\nEquivalent enterprise IT leadership experience may be considered in place of formal education.\n\nExperience:\n8+ years of experience in endpoint management, end-user computing, infrastructure services, or related enterprise IT functions.\n5+ years of experience leading and developing technical teams of at least 5 members in an enterprise environment.\n5+ years of experience leading endpoint management services, operations, or platform teams.\nDemonstrated experience managing geographically distributed teams, vendors, and service providers.\nProven experience managing enterprise endpoint environments at scale, preferably supporting 30,000+ endpoints.\nExperience delivering endpoint transformation, migration, modernization, or platform integration initiatives.\nExperience managing service performance, operational budgets, workforce planning, and vendor relationships.\n\nTechnical Expertise:\nMicrosoft Intune, Microsoft Entra ID, Microsoft Autopilot, Windows 10/11 management, and device compliance policies.\nJamf Pro and macOS endpoint management, including Apple Automated Device Enrollment.\nManageEngine Endpoint Central or comparable endpoint management and patching platforms.\nMicrosoft Defender for Endpoint or comparable endpoint security tooling.\nMobile Device Management and Mobile Application Management concepts and controls.\nEndpoint patch management, software packaging, deployment automation, and configuration baselines.\nPowerShell or comparable scripting for endpoint automation, reporting, and remediation.\nEndpoint security, encryption, vulnerability management, audit readiness, and enterprise compliance practices.\n\nLeadership Competencies:\nStrategic thinking and roadmap development.\nPeople leadership, coaching, performance management, and team development.\nStakeholder management and executive communication.\nVendor management and commercial awareness.\nService management, incident management, and continuous improvement.\nProject and program leadership with strong risk and dependency management.\nClear written and verbal communication across technical and non-technical audiences.\n\nPreferred Certifications:\nMicrosoft Certified: Endpoint Administrator Associate.\nMicrosoft Certified: Enterprise Administrator Expert or equivalent Microsoft 365 certification.\nJamf Certified Associate, Jamf Certified Tech, Jamf Certified Admin, or Jamf Certified Expert.\nITIL Foundation or higher.\nPMP, PMI-ACP, or equivalent project/program management certification.\nSecurity+, CISSP, or comparable security certification.\nSkills\nIntune, Jamf, Jamf Pro, MDM, Microsoft Intune, Mobile Device 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