Platform Management Support Analyst

Sobre a vaga

The Platform Management Support Analyst will be responsible for selected operational support and reporting activities within a key 3rd party platform supported by our Client. Reporting to the Service Manager based in Portugal, the person will support large user populations across multiple Business Units.

O que vais fazer

• User access provisioning and deprovisioning Access request processing and role management
• License allocation, utilization monitoring
• License procurement and onboarding coordination
• Procurement lifecycle management (quotes, PRs, POs, invoicing, payment coordination)
• First-line support for business units
• Intake management and request tracking
• User onboarding and training sessions
• Executive and leadership reporting
• Platform usage dashboards and KPI tracking
• Compliance reporting and audit support
• Vendor relationship management
• Contract and renewal governance
• Invoice validation and billing reconciliation
• Risk management and audit readiness activities

O que é pedido

• Full-time. Mon to Friday, including Portuguese holidays (exc. Xmas and New year), 1pm to 10pm
• 3-5 years of experience in IT Service Management, Application Support, L1 / L2 Help Desk Support
• Experience in identifying process improvement opportunities, driving platform optimization initiatives and supporting enterprise-wide adoption programs
• Experience supporting large user populations across multiple Business Units, including Onboarding, Training, User Support and Adoption activities
• Monday.com experience
• Strong stakeholder and relationship management skills
• Excellent communication and presentation abilities
• Analytical and problem-solving skills
• Results-oriented and proactive
• Attention to detail
• High level of accountability and ownership
• Collaborative team player with excellent interpersonal skills
• Bachelor's or Master's degree in Business Administration
• Bachelor's or Master's degree in IT Eng

Valorizado

• Product Owner experience
• Experience within Vendor Management, Procurement, Operations support, Manages Services or related functions
• Experience working with international teams and clients

O que é oferecido

• industry-leading benefits, support, and services that look after your holistic health and wellbeing
• flexible arrangements that work for you (role and location dependent)

Resumo organizado por IA a partir do anúncio original. Confirma os detalhes no site da empresa.